We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrific value, roomy suite”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Albert at Bay Suite Hotel
Ranked #2 of 67 Hotels in Ottawa
Certificate of Excellence
Newton, MA
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Terrific value, roomy suite”
Reviewed August 23, 2013

My wife and I stayed at the Albert at Bay Suite Hotel in August 2013 for two nights. This was our second stay at the hotel, the last being at least eight years ago. Surprisingly, our names and address were still in their computer system.

This hotel is a terrific value, priced at about what you would pay for a small room in another hotel in town. For this price, we had a comfortable suite, with a full kitchen, a living room with TV, a bedroom with TV, and two bathrooms. The bedding was comfortable. Each of the bathrooms had extra towels. The hotel had an exercise room that included both aerobic equipment, each with its own TV, and dumbbell weights. The lobby is small and sparse.

Attached to the hotel, through an indoor hallway from the lobby or the sidewalk outside, was a convenience store. This store was larger than what you'd find in a typical hotel, but still not very well equipped from our perspective. They had only four brands of cereal, for example, and three of them were sweetened. Still, if you're staying in a suite hotel, the availability of convenient shopping is helpful.

The Parliament buildings, National Gallery, and Byward Market are all within walking distance, but it's not a short walk (1.5 km to Parliament and 3.6 km to the National Gallery, for example). Other hotels might be a bit more convenient.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Babowebprof,

Thank you for choosing The Albert at Bay Suite Hotel.

We are thankful as well that you took the time to share your comments online. Your description is quite detailed and will be very helpful for our future guests.

We hope to see you again on your next trip to Ottawa!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,546 reviews from our community

Traveler rating
    1,741
    651
    100
    36
    18
See reviews for
978
657
86
545
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 23, 2013

I enjoyed my stay at this hotel. I had my 2 daughters with me and we enjoyed a huge 2 bedroom suite with full kitchen and livingroom. This suite was bigger than my daughter's apartment! The beds were very comfortable, the bathroon was roomy and the kitchen was well stocked if we wanted to use it. The price was reasonable and they have great specials.
Parking in the garage was tight but I had a small car so I was ok. I would never attempt a truck or SUV unless I had a backup camera.
The restaurant attached to the hotel is a pub like atmosphere. The foog was ok.Nothing special. But in all fairness it was late a night so that could be why. The service was good though.
The hotel is not too far from the downtown area. A chep cab ride to the parliament buildings etc. I will go back. The staff was awesome! Very helpful and kind!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helenecarmelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Helenecarmelle,

Thank you for choosing The Albert at Bay Suite Hotel.

Thank you as well for taking the time to share your comments with the Trip Advisor community. We are so pleased that you enjoyed the hotel and found the staff to be helpful and kind. We are sorry to hear that the meal in our restaurant was just okay. If you would like to share more details in regards to this, I would welcome an opportunity to speak with you and pass along your comments to the Bay Street Bistro's management team. You can reach me at 613-940-2720 or amanda@albertatbay.com.

We look forward to welcoming you back to the Albert at Bay Suite Hotel again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed August 23, 2013

The room was large, clean, spacious, and the amenities were fabulous –I highly recommend this hotel. Janel and her manager were AMAZING!! They went above and beyond to correct a mix up with my reservation through no fault on their part. I will definitely book Albert at Bay the next time I visit Ottawa. Wifi was free with a strong signal and multiple devices are allowed. (Which my kids especially enjoyed) The room was equipped with a full kitchen which was beneficial for us a family of 4. I want to emphasize how much I/we appreciated the effort of Janel and her manger show us. You are Awesome!

Anne Marie R, Toronto ON

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Anne Marie R,

Thank you for choosing The Albert at Bay Suite Hotel.

We are thrilled to see your kind words posted here on Trip Advisor. Janel and our team are certainly assets to the hotel and she was excited to see her name mentioned. We were more than happy to help with your reservation and make your stay enjoyable.

Thank you for taking the time to share your comments. We look forward to seeing you again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 6 Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 21, 2013

This was the selected site for Canadian team members for the World Duathlon Championships in August. The units were very nicely appointed, roomy, comfortable and quiet. I loved the fact that there was a selection of pillows available. I chose the "relaxation" model for my evening reading and the "slumber" model for my stiff neck. Had the best sleep ever by using this Obusform pillow. The cleaning staff were very friendly, as was the front desk personnel. It was conveniently located to our race site at the War Museum, yet close enough to walk to Byward market. It was important for me to be able to make my own lunches and breakfasts in the few days prior to the race. My husband thought it was a terrific find and would like to stay there again when we visit our uni daughter. The gym is limited in the amount of equipment but has a great view and there is a roof top area for sunbathing (no time to partake). The only down side was the tight squeezes for some of the parking spots. However, the hotel was completely booked and many drove to the race.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fitmom1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Fitmom1010,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to read that you felt at home while staying with us. The pillow selection is very helpful and it is good to hear that it helped with your stiff neck.

We are most happy to see that you will return when visiting your daughter in Ottawa. I hope you will get a chance to enjoy the roof top patio on your next stay.

We look forward to welcoming you back soon.

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto ON
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 21, 2013

We traveled to Ottawa with our two young sons (2 & 4) and having seperate rooms was a wonderful treat. This is obviously the case with any suite hotel. The decor was nice, the rooms were in very good condition, the beds were comfortable, the staff was friendly and helpful, and the amenities were greatly appreciated. As others have stated, parking garage is a bit of a squeeze, do-it-yourself laundry is expensive, and it is a bit more west of the centre of town than most would like. However the convenience of having essentially a 2 bedroom apartment made up for that 10x over. We will stay here every time we visit Ottawa. We also took advantage of the buy 2 get the third free package which made this an amazing deal.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamupnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to see your glowing review on Trip Advisor. Thank you for the kind words about the property and about our greatest asset, the staff.

Thank you also for sharing a great tip with our future guests about getting a third night free if they book their room with Ottawa Tourism.

We are happy to see that you will stay with us every time you visit Ottawa and we look forward to seeing you again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Worth, Florida
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 20, 2013

This was a really convenient place to stay because it really is a small, complete apartment with a full kitchen, living room, entry. The kitchen is equipped with plates, pots and pans, silverware, etc. we liked the convenience of not having to eat at restaurants for every meal. The balcony rooms were undergoing renovation during our stay so we did not have a balcony. There are convenient laundry facilities on the 11th floor. Also, a fully-stocked, well-lit, clean convenience store is directly accessible from the hotel lobby. The rooms are not ultra-modern, but clean and comfortable. The location is okay; you can walk to Parliament, but it's quite a walk. We walked several times, but at times we took cabs. There's a cab stand right at the hotel entrance. Fare to Parliament is about $6.70 CAD.
The only BIG negative is the parking garage. It is extremely tight, small, hard to maneuver with very low ceilings. Our mid-size SUV had a hard time getting in and out.

Room Tip: Parking garage is a nightmare--small, extremely hard to maneuver. If you have an SUV, you may not fi...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mntaormina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate you taking the time to share your comments online. We are happy to see that you enjoyed the suite and amenities. In regards to the parking garage, we are sorry that your SUV was a tight fit downstairs. We do have outside parking available as well and if that would be more suitable please inquire about this with the front desk on your next visit. We are happy to have another option available for guests with larger vehicles.

Thank you again for sharing your experience. We look forward to welcoming you back again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobourg, Canada
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2013

Staff was super friendly and helpful. The suite was clean and spacey as claimed. We filled big fridge with beverages, no food as Ottawa has abundant cheap eats to fine dining eateries. Our favourite was Union 613. Fried green tomatoes and cornbread…mmm. But I digress. We found this hotel perfect walking distance to Parliament Buildings, restaurants, Byward Market and many museums. We parked the car and walked everywhere – only grabbed one cab all 3-day weekend. (Parking at hotel extra but not unreasonable especially as hotel was a deal. We used the 3rd night free deal via Ottawa tourism site. )

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeeDee2626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, August 27, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel. We are so pleased that you enjoyed the hotel, the location and you found the staff to be super friendly and helpful. Our team works hard to see that guests enjoy their experience and knowing that you appreciated it keeps us motivated.

Thank you for taking the time to share your experience online. We look forward to welcoming you back to Ottawa soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ottawa hotels
Lord Elgin
#5 of 67 in Ottawa
236 reviews
Byward Market Area
Andaz Ottawa Byward Market
Show Prices
Show Prices
Show Prices
Ottawa Marriott Hotel
#11 of 67 in Ottawa
1,027 reviews
Show Prices
Show Prices
Show Prices

Been to Albert at Bay Suite Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Ottawa
#1 Family Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your Albert at Bay Suite Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing