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“Spacious suite and great location”

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Albert at Bay Suite Hotel
Ranked #2 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed June 29, 2013

It took only about 10 minutes for Natalie to check us in and give us direction to the underground garage (it costed $20 per day). There was construction work going on at the time and I was a bit concerned about the noise from it since our room was on the 3rd floor, but it turned out that we couldn't hear a sound of it unless we opened the balcony door. It was a huge one bedroom suite with a kitchen and all the more than basic things you would need in a kitchen, you can even cook a meal there because there's an electric stove and even a dish washer, it was just like a fully equipped one bedroom apartment. You could tell the furnishing and deco have been a few years old but everything was very very clean. The room was spacious with lots of storage and the beds were comfortable. There were 2 TVs so if a couple would like to watch different programs, there won't be a fight.

Location of the hotel is only about 20 - 40 minutes walk to Parliament Hill and the War Museum, even China Town is very close by. I highly recommend this hotel, especially for families with 1 - 2 small kids. I will stay there again if I visit Ottawa in the future.

  • Stayed: June 2013, traveled as a couple
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2  Thank ellenklhui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,039 - 2,045 of 2,749 reviews

Reviewed June 28, 2013

We arrived early on a very wet Friday after driving from Montreal. Whilst our room was not ready, Stephanie on the front desk was a perfect example of excellent customer service. She provided local knowledge on businesses, made reservations for us and overwhelming made us feel welcomed. We found our suite to be so much better than we even hoped for. The lounge, dining, kitchen area is roomy with more than enough space for my husband, adult daughter and myself. Both bedrooms had plenty of room and whilst we shared a bathroom it did not create any problems. The cleaning was of a high standard, and honestly i can find nothing to fault. Be aware that parking is extra but we felt the room cost was reasonable so accepted the garage fee. The hotel is only a short distance from the main attractions and I would definitely recommend this hotel to family and friends

  • Stayed: June 2013, traveled with family
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1  Thank Margyd_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

We only spent a night in Ottawa, and chose this hotel based on other reviews. It's a good thing we did, because they were right. The suite was very big and comfortable, as well as clean. We self-parked without any issues, the price was reasonable considering it's downtown. We walked everywhere, as it is close enough to pretty much anything you might be interested in. Room was quiet, and we had no issues at all.
Our favourite part of the stay though, was Bernadette at the front desk. Bernadette was full of positive energy and made us feel right at home. She even upgraded our suite without being asked, a sign of someone who truly wants to make sure you are comfortable. Our 1.5 year old son loved her and when we checked out she gave him a going away gift for the road, a bag of goodies that kept him entertained on the rest of our trip. Thanks Bernadette!
Trust the reviews, there is a reason this is ranked #1 for a downtown Ottawa stay.

  • Stayed: June 2013, traveled with family
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3  Thank vahid_yeganeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

Spent one night at the hotel, got a two bed suite on the 7th floor. Beautiful suite, modern, all the necessities, Clean, friendly personnel, newspaper at the door in the morning. I will definetaly go back. Downtown business of Ottawa, underground parking, walking distance of Parliament Hill, ByWard Market, Rideau Canal and a whole lot of other sightseeing points.

Sorry about the quality of the photos and the mess in the room, it was not like that when I arrived..... lolo

  • Stayed: June 2013, traveled with family
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1  Thank KyvetosJoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

Squeaky clean suite, well furnished, sober decor, quiet and especially huge suite. We had a separate bedroom with 2 queen size beds. Kitchen with all amenities but don't plan to cook up a storm or anything fancy as the kitchenware is very basic. Reception staff nice but did not offer more then registration service. Lobby is comfortable and well decorated, the garage spacious and well lighted. Roof patio under renovation and exercise room too hot to train in but clean with good equipment. Even with Bay St. being a busy street during the week, once the doors are closed, we did not hear anything. Slept very well. I will go back and recommend it to anyone interested in comfort and roomy suites.

Room Tip: Higher floors and on other streets then Bay St. which is a busy street. But non issue in winter sinc...
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  • Stayed: June 2013, traveled as a couple
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Thank Chantal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

My room was a huge suite with kitchen, bedroom, living room, eating space, 2 washrooms, and huge storage closet for large items. Everything was clean -- very clean. In a beautiful hotel for a great price, right downtown. Best deal in Ottawa for business, and perfect for a vacationing family who wants to do some cooking on their own.

  • Stayed: June 2013, traveled on business
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Thank diane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

We spent 3 nights here while enjoying the Ribfest, Jazzfest, Fringe Festival. Busy, fun weekend! The location of the hotel is perfect for us. Close enough to everything in downtown Ottawa that the car was unnecessary. The fact that it is a few blocks from the "action" of the Byward Market makes for a quiet retreat after a long day.

Staff were very friendly and helpful. Had the feeling they enjoyed and took pride in their job. This is especially true of the housekeeping staff. Servicing these 2 bath, 1 bedroom suites is a lot of work but they were spotless. Even our few dishes were cleaned up and put in the dishwasher for us every day.

All in all an excellent hotel, well priced and we will definitely return.

  • Stayed: June 2013, traveled as a couple
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1  Thank Quinteman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We are so pleased to see we are your new favorite hotel in Ottawa! Thank you for the kind words and for mentioning our staff. We are very fortunate to have a team of genuine people who enjoy helping our guests. They will be thrilled to see your comments.

We look forward to welcoming you back to the Albert at Bay.

Best regards,
Amanda Craig

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Ottawa
#1 Family Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range: $125 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Albert at Bay Suite Hotel 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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