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“Not a top hotel, by any means”

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Albert at Bay Suite Hotel
Ranked #3 of 67 Hotels in Ottawa
Certificate of Excellence
Toronto, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not a top hotel, by any means”
Reviewed February 3, 2013

The rooms are big, but that's everything they have to offer. The breakfast is not included and there's no breakfast at all. There's a dépanneur inside the hotel where you can buy your own stuff to cook your own breakfast.

I paid $184 for a suite and, honestly, it wasn't worth it. There was a coffee maker in the kitchen, but the coffee was decaf. A few bags of tea and 2 oreos. They could, they totally could, offer more amenities for that price. Big rooms, and a totally empty kitchen don't make you a great hotel. I won't be recommending you, and when I come back to Ottawa, I will find another hotel.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Renata R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, February 4, 2013
Dear Renata R.,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate that you took the time to share your review online. Comments from our guests help us to grow towards becoming the top choice hotel in Ottawa. I am sorry that we did not meet your expectations during your stay. Our kitchens are equipped with dishes, utensils, silverware, pots and pans, a toaster, coffee maker and glasses and mugs. I am sorry as well that only decaf coffee was found in your room. I can also assure you that we normally stock all of the rooms with one each or caffeinated and decaf and I apologize for the error.

I do hope that we will have an opportunity to host you again. I would be happy to further discuss your stay and any possible recommendations you may have to add to our kitchens or any other part of the suite. I can be reached at amanda@albertatbay.com or 613-238-8858.

Thank you again for staying with us.

Warm regards,
Amanda Craig
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (345)
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English first
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 29, 2013

Not only are the rooms ridiculously large, they have a full kitchen, a great bed and a nice bathroom. The front desk was helpful and friendly. I don't write reviews very often, but felt compelled to write one for this excellent property - and I stay at A LOT of hotels for business!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vanessa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, February 4, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel. We are also very appreciative that you took the time to post a review for the Trip Advisor community.

We are looking forward to seeing you again on your next trip to Ottawa!

Warm regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Canada
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 23, 2013 via mobile

Great hotel for the price. The rooms are huge and very quiet. Close to most of the business district and their are several decent restaurants in the area. Beds are very comfortable as well. Only downside is the hallways are dated and a little smelly. Reception staff was very accommodating.

Stayed January 2013, traveled on business
Helpful?
1 Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, January 29, 2013
Dear Guest,

Thank you for staying at The Albert at Bay Suite Hotel.

We really appreciate you taking the time to share your experience online, thank you. It is so nice to see that you enjoyed the hotel and found our staff accommodating. I am also happy to report that as we do plan to continue renovations in the hotel soon and the hallways are going to be our next project.

Thank you again and we look forward to welcoming you back soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 19, 2013

This hotel is our #1 choice, its clean, beautiful, huge and just like home. We've been at this hotel over 10 times in the last year. The service from the reception is perfect, very friendly and always trying to accommodate you the best way they can. The only sad part for me is that we are frequent guest and unfortunately they do not offer any specials for frequent guest such as maybe free night after a number of stay or free parking or even perhaps an upgrade. I do understand this is a private hotel and not a chain hotel but still, acknowledging their frequent guest would only show their appreciation toward them.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Offwego180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, January 22, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel when you visit Ottawa.

I want to thank you as well for taking the time to post your comments online. We appreciate that you mentioned the staff, we believe they are our greatest asset. I do apologize that you are disappointed in regards to a frequent stay program. Though we are unable to offer points and not a chain, we do our best to provide "affordable elegance" so our guests can benefit from better rates than our competition. We also make it our mission to provide the best customer service in Ottawa.

If you are looking to stay more frequently, we can also arrange for you to speak to our Sales office in regards to negotiating a corporate rate.

If I can be of further assistance with regards to our hotel, please contact me personally at 613-238-8858 or amanda@albertatbay.com.

We look forward to seeing you again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbridge, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2013

Such a nice surprise! Apartment was huge, with 2 beautifully furnished bedrooms and 2 bathrooms! Super clean, quiet and nice! Matresses were very comfy And you have a cushion menu to pick from!! There is a good size convenience store 24/7 attached to the hotel with a big variety of snacks, tea, coffee and everything else.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claudancinglife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, January 22, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel. We are so pleased to see that you were amazed by our hotel. Thank you for taking the time to share this with the Trip Advisor community.

We look forward to welcoming you back to Ottawa again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 13, 2013

I like this hotel because it feels like home. It's newly refurbished, elegant pieces and a full kitchen. I like going to restaurants but I also like bringing food in and eating in my suite.

Great staff, clean property and a short walk from Wellington St and beautiful Parliament buildings and Bymarket!

Room Tip: All rooms have a balcony so fresh air is available. You're not just in a hotel room.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, January 15, 2013
Dear Guest,

Thank you for choosing The Albert at Bay Suite Hotel.

We appreciate that you took the time to share such great comments with the Trip Advisor community, thank you. I am so happy to see your enjoy the hotel and our staff when you visit Ottawa.

We look forward to welcoming you "home" again soon!

Best regards,
Amanda Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 28, 2012

We met our adult children for a holiday get-away in Ottawa right after Christmas. This suite hotel is clean and comfortable with large rooms. There is a dining area where we could gather for quick meals and catching up. Kitchen reasonably well-equipped. Beds very comfortable. Two bathrooms gave us all some privacy. Parking is a bit pricey in a very tight underground lot. Not all vehicles will be able to enter and maneuver in there.

Parliament Buildings (a must-see) were about a 20-minute walk away. Tim Horton's about two blocks away. Nate's Deli Family Kitchen was a good lunch destination as well.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boomwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, Front Office Manager at Albert at Bay Suite Hotel, responded to this review, January 2, 2013
Dear Guest,

Thank you for choosing the Albert at Bay Suite Hotel.

Thank you also for taking the time to share your review online. We appreciate your kinds words. Thank you for making a point to mention our staff, we feel they are our greatest asset. I am so happy you enjoyed the hotel and its amenities and location.

I do apologize though if you found our parking garage did not meet your expectations. In terms of the cost, it is comparable or less than the cost of valet parking in nearby hotels. Because we are so central, the use of a car is not essential and so we can pass that savings on should guests elect to arrive by train or plane. In terms of the size, we would be happy to help with alternative parking in the neighborhood should your vehicle not meet our height restrictions.

Thank you again for the shining review. We are hoping to welcome you back again soon!

Best regards,
Amanda Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Ottawa
#1 Romantic Hotel in Ottawa
#1 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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