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Albert at Bay Suite Hotel
Ranked #3 of 67 Hotels in Ottawa
Certificate of Excellence
Victoria, Canada
Level Contributor
205 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“RECOMMENDED”
Reviewed March 27, 2012

Stayed two nights end Feb 2012. Suite was large, TV in bed and sitting rooms. Kitchen large as was bath. Comfortable large bed, modern furnishing. Three phones in suite, one in kithchen had the messages. Sitting room had hide-a-bed. Excellent value, would stay again.

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
1 Thank jim t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,422 reviews from our community

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Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
Waterloo, Canada
Level Contributor
71 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 22, 2012 via mobile

Our room was very spacious and very clean. I was really glad that I chose this, thank you for all the helpful reviews here. The parliament, byward market and other museums were close by so we just walked all day, we had a good exercise and saved money for parking fees and gas. I love the fact that the kitchen has everything you need, I was able to prepare breakfast every morning before leaving the hotel. I highly recommend this to those staying in downtown for a long period, the price is reasonable. All in all, both my husband and I don't have any complains.

Stayed March 2012
Helpful?
5 Thank beetle025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2012

Lovely suite with good quality furnishings and fully livable accommodations for a small family for extended stays.

Watch out for the parking though! You have to pay for each overnight stay. So if you plan to satay a few nights it can easily rack up.

Room Tip: Look for rooms at the top floors.
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Rajan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 16, 2012

We stayed for one night over March Break. We were able to park right out front to check in, which was handy. The gent at reception was friendly and professional. We reserved a 1 bedroom suite but was upgraded to a 2 bedroom suite on the top floor, which was roomy, comfy and quiet. Our family of four enjoyed the space very much, especially the complimentary hi-speed internet! We also liked the in/out parking privileges.

Couple additional comments: we had to make three lefts to get to the underground parking garage (crazy Ottawa one-way streets - ugh). Parking is an additional ~ $20 per night. The location is a bit of a trek to the By Ward Market and Rideau Centre, but for our purposes it was fine (we wanted to visit the museums with the kids, which are all spread apart and not walkable, anyway).

All in all a lovely stay at a good price. Would go back again!

Room Tip: We had a room on the top floor, which was extremely quiet.
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  • Stayed March 2012, traveled with family
    • Value
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Helpful?
2 Thank bell-lap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2012

What a beautiful and functional suite. Very roomy and clean. Beds were very comfortable. Parking entrance was very low. 6' clearance and tight spots inside. And if you are not familiar with Ottawa's one way streets this hotel can be a bit tricky to get to. But overall I would recommend this hotel for families and extended stays. You can get anywhere quickly from this hotel both on foot, by car or transit.

  • Stayed March 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 14, 2012

We were JARRED AWAKE EARLY the first morning by this some kind of hammer drill on the concrete floor directly above our bedroom. We let it go since there was a note about the water being turned off for a few hours mid-day so we figured it was a one-time-thing and we decided not to get worked up over it. Then we were JARRED AWAKE THE SECOND MORNING. When I complained, dreary eyed, at the front desk and was assured that the work was complete and that it wouldn't happen again. Then we were JARRED AWAKE ON THE THIRD MORNING. Basically it loud buzzing (hammer drill??) interspersed with hack sawing and bits of metal being dropped on the concrete floor dirctly above. There's jackhammering outside too - not the hotel's fault but you should factor it in when deciding whether you'd like to stay in the area. The management did offer 50% compensation after the fact. However, nobody in there right mind would stay in a room with loud hammer drilling noises over their head - even if it were free. If they think that they can bill half rate for a such accomodation then they should be up-front about it and see if they have any luck attracting guests. I'm rather annoyed that they ruined my sleep time in Ottawa. I'm now so bone tired that I can't even work up the energy to feel irritated. I have to recommend giving this hotel a miss. The canal is closed for skating too so it's not really worth it to be downtown right now in any case.

  • Stayed March 2012, traveled with family
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Helpful?
6 Thank Phil8643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlbertBaySuiteHotel, General Manager at Albert at Bay Suite Hotel, responded to this review, March 17, 2012
Dear Guest,

At the Albert at Bay Suite Hotel our goal is to ensure that our customers are happy, and we take the utmost pride and care towards our customers and service in general.

We are disappointed and apologize to hear that your stay with us wasn't as memorable as it should have been.

The work being done on top of the roof which commenced after 8am was not jack hammering as you have highlighted, it was more in line with the sound of power tools. You stayed with us for 3 days, and nothing had started until after 8am during the week and we had thought there would be no creation of any noise.

However upon you contacting us, only after the 3rd day, we thought it would be fair to have credited you for half of your stay. Unfortunately you felt otherwise and threatened to do this write up unless we reimbursed you for three full days. We thought the 50% rebate which was already done was generous based on you having to pay for some value of your stay with us.

We would be happy to discuss this further with you should you wish to contact us.

Thank you, Management and Staff at the Albert at Bay Suite Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2012

We recently stayed at the Albert at Bay with a group of swimmers for the Provincial championships in Nepean. We can't tell you enough what a wonderful time we had. We like FULL kitchens so the athletes can have their own food on their busy pool schedules. You catered to our every need! The rooms are terrifically spacious!(We have stayed with you before...and knew that you truly have the largest suites!) Your staff particularly Bernadette and Ryan made our stay an absolute pleasure.(THANKS to you both!).The service from the cleaning staff was exemplary(Leila in housekeeping was efficient making our returns to the hotel easy. The kitchen is well appointed with most everything one needs and a dishwasher. We only had a couple hours to enjoy Ottawa so we quickly ran out the rm and were at Parliament Hill in no time!.We look forward to visiting again...and will continue to make your hotel our home when we are in the area. Having stayed oftne at the Four Seasons change, we are acquainted with excellent service and have rated this hotel accordingly!
Thanks again,
cfa
Royal Lepage Niagara Real Estate Centre Inc.

  • Stayed March 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carol f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albert at Bay Suite Hotel

Property: Albert at Bay Suite Hotel
Address: 435 Albert Street, Ottawa, Ontario K1R 7X4, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Ottawa
#1 Family Hotel in Ottawa
#1 Romantic Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Albert at Bay Suite Hotel 3*
Number of rooms: 197
Official Description (provided by the hotel):
All-Suite Hotel located 1 block from shopping & business area. ... more   less 
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Also Known As:
Albert At Bay Hotel Ottawa
Hotel Albert At Bay Suite

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