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“Not the best Best Western.”

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Best Western Plus Ottawa Kanata Hotel & Conference Centre
Ranked #39 of 68 Hotels in Ottawa
Reviewed February 16, 2013

Room was outdated, carpets and towels were threadbare. Heater did not function correctly making the room too hot and giving a poor sleep. The location was convenient for our needs. There are animals welcome at this hotel, so if you don't want to hear a dog barking it isn't the place for you.

  • Stayed: January 2013, traveled as a couple
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Thank Mitchell A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded February 17, 2013

I am sorry to hear that you were disappointed with your stay. We try to have every guest that stays at our hotel a comfortable as possible.
We are in the mist of changing our heater over to new digital units.
It is true that we are a pet friendly hotel. If you like we do have pet free rooms.

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353 - 359 of 444 reviews

A Best Western traveler
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Reviewed February 5, 2013

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded February 14, 2013

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Reviewed February 1, 2013

  • Stayed: January 2013, traveled with family
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Review collected in partnership with Best Western
Thank KEVIN L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Shawn R, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded February 4, 2013

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Reviewed January 4, 2013

my daughter and i had the pleasure of staying at the BWP while spending time with family and friends all over ottawa during christmas. it was a lovely home base and we found the room and hotel in general to be clean, quiet, well staffed, and very comfortable. the pool and hot tub area were spotless.

special consideration was given for allergies without any difficulty.

thanks for a great stay!

Room Tip: ours was on the first floor. it opened right out to our parking space. very quiet.
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  • Stayed: December 2012, traveled with family
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Thank jenybee3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded January 18, 2013

Thank you very much.
I am glad you enjoyed your stay.
Our entire team strives to provide a PLUS level of service.

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Reviewed January 1, 2013

GREAT HOTEL!!!
-Pool and fitness room
-Beds
-Pillows
-Location
-Staff

All WONDERFUL! When coming to Ottawa for the Bell Capital Cup, we needed a room after advancing to playoffs. This was an online deal from the company website and we lucked out!

Room Tip: Ask for a room off the road!
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  • Stayed: December 2012, traveled with family
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Thank kathip03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded January 3, 2013

Thank you for your review.
We try our best to provide superior service to all our guest.

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Reviewed December 13, 2012

We stayed here last year and we liked it so much we came back again this year. Very clean. The washroom was spotless. The bed linens were fresh and clean. We were on the main floor. The room had sliding doors leading to the outside which allowed quick and easy access to our car. Tim Horton's across the street. Giant Tiger and Winners(shopping) within walking distance. East Side Marios restaurant across the street. We got take-out food from Quiznos which is about 5 minutes away(walking). Downside: noisy neighbours who partied until 5:30 a.m! I dealt with them myself a couple of times and they quieted down for a few minutes and then started up again. When I told the staff about it the next day I was told that there is someone on the front desk 24hours. Another downside was that I paid $140 which is way too much for this hotel. If it was downtown, then perhaps that would be a fair rate.

  • Stayed: December 2012, traveled with family
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Thank CJG17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded December 26, 2012

I am sorry to hear about your noisy neighbors. It is true that our front desk staff is available 24hrs and are trained on dealing with such issues. Never hesitate in informing the front desk of any issue you have with any hotel.
I am, however, glad you enjoyed your room and many of the local amenities. Every though we are not located downtown, our west end location is bustling with many features and businesses. We are still known as Silicone Valley North.

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Reviewed December 5, 2012

I was travelling on business and arrived late at night to be welcomed by a really nice fellow on the front desk. The room was clean (toilet could use a bit more attention though-- yuck!) and the bed was really comfortable. Will definitely come back again

Room Tip: If you have a lot to carry ask for the main floor as there is no elevator
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  • Stayed: December 2012, traveled on business
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Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRutters, Manager at Best Western Plus Ottawa Kanata Hotel & Conference Centre, responded to this reviewResponded December 26, 2012

thank you for your kind works. We are proud of the comfort of our rooms.
It is unfortunate that we do not have elevators but since we are only two floor accommodations can be made.

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Additional Information about Best Western Plus Ottawa Kanata Hotel & Conference Centre

Address: 1876 Robertson Rd, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Kanata
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Ottawa
#27 Business Hotel in Ottawa
Price Range: $102 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Ottawa Kanata Hotel & Conference Centre 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

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