From the time we walked into this hotel the service was lousy. The young ladies were not very friendly, actually downright rude. The night staff which were men were great. As we walked into lobby there was no elevator and while waiting for men to bring our belongings up the stairs, I seen 2 bugs crawling along baseboards. We then proceeded to walk into our room to find dirty carpets that were in desperate need of washing and none the less vacuuming. Then I walked into bathroom to find toothpaste all over the counter and then turned around to see a dirty toilets. Where the seat and lid join was all yellow...looked like someone had urined all over and all the had done was wipe. Into the crevices you need more than that. Then we noticed that the ceiling was all full of yellow spots to find out in the morning that the ventilation was not working. There was so much humidity after one shower that the whole ceiling was dripping yellow fluid. It was so bad you had to cover your head to get my things out of the bathroom. And of course my good while shirt was covered in yellow stains. They did change us rooms when we called them up but made it look like they had no idea there had been a problem. It was obvious from when we walked into that room that there had been problems in the bathroom before. There was many complaints from the majority of our team from yellow stains on sheets to body fluids on comforters and to towels that didn't even smell freshly washed. In the morning we went and asked if they had napkins or anything cause we had brought some breakfast things to eat and they gave us plates that had dried up yellow stuff on them which made our decision really easy about whether or not to even consider eating at that restaurant. I forgot to mention that once they changed us rooms, there was this big round rusted thing that was left in our room not sure what it was but there was just so many things that was wrong with this hotel. I have stayed in alot of hotels with my son playing on a travelling team for soccer and hockey and have never seen a hotel like this. I have pictures to even back up all my claims. I was so not impressed with this hotel!! And I can't forget when I complained the hotel gave us a $25.00 credit!! For the price they charged us for the room you could get alot better for a cheaper rate!
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- Also Known As:
- Best Western Plus Barons Hotel And Conference Centre
- Best Western Ottawa
- Ottawa Best Western