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“Very Good”

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Best Western Plus Ottawa City Centre
Ranked #33 of 67 Hotels in Ottawa
GreenLeadersBronze level
Muskoka District, Canada
Level Contributor
400 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
“Very Good”
Reviewed July 2, 2014

We spent 4 days at this Best Western during the Canada Day holiday. The location was good for us since it was not downtown but not that far out.
Our check in was efficient and throughout our stay the office staff was courteous and helpful. During our stay the hunidex reading was in the high 30's so their pool was really welcome. Although it is small, the setting with large trees, hedges, flowers and grass makes it really welcoming on a scorching day.
There is a well equipped exercise room and a whirlpool.
There is an attached restaurant called CAFE 1274. For our first two mornings we had breakfast there. The food was fine but the service was TERRIBLE. Ten minute wait for first cup of coffee, another 10-15 minutes for your order. We saw people leaving and others getting very upset, at the long delay in getting a simple coffee or glass of orange juice.
On our third morning we would have gone elsewhere but there is no place for breakfast nearby.
Fortunately, the normal staff was present this time and the service was EXCELLENT! Like night and day.

The one slight disadvantage is that except for two bar and grills nearby there are no other places to eat nearby.

Wifi connection was easy and the signal was good!

We would return to Macie's

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Joe_Ursano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, July 7, 2014
Dear Joe_Ursano,
Thank you for taking the time to review Best Western Plus Macies Hotel on Trip Advisor.
We appreciate your positive review and will pass on your compliments to our Staff. In regards to Café 1274, we have advised the restaurant and they admitted that they were short handed and apologize for not providing you with excellent service all the days of your stay.
We look forward to welcoming you and your family back to Best Western Plus Macies Hotel.
Kind regards,
Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Deep River, Canada
1 review
Reviewed July 1, 2014

We had a relaxing time at the Best Western Macies. We enjoyed a quiet getaway by spending a little time at the pool and then out for dinner at a nice restaurant near by and then the following morning we did not have to rush to make 11am check out as check out is not until 1 pm. We were able take our time and have a quiet, excellent breakfast at the hotel's restaurant - Macies. We will definately go back.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Brad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, July 7, 2014
Dear Brad R,

Thank you for taking the time to review Best Western Plus Macies Hotel so positively. We appreciate your observations about our Hotel and Café 1274 and look forward to the continued opportunity of serving you again in the future.

Kind regards,

Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 29, 2014

We stay in this hotel for the 2nd time and we are still very satisfied with the hotel and the personal.
In this hotel you can find outdoor pool and laundy which you can use till 22:00 and free parking.
The room was clean with two queen beds and here we can sleep very well.
To the downtown you can use the bus which take about 20min. The breakfast was good and they have alway fresh fruits, it is really worth to order this fruits for breakfast!
We will definitely to stay in this hotel everytime we are in Ottawa again.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herkusut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, July 7, 2014
Dear herkusut,

Thank you so much for your positive review of Best Western Plus Macies Hotel. We really appreciate the tips you offered to make other guests stay more enjoyable. It is guests such as yourselves who make working in a hotel such a pleasure.

Kind regards,
Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockville, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 21, 2014

My wife and I stayed at this Best Western one night as a stop over for a family gathering in Ottawa. The hotel check in was fast and staff were welcoming.

The room was nice with a comfortable king size bed. The lights were a little screwed up, with one floor lamp utilizing an extension cord. ( not sure how safe this was)
The digital clock bedside, was very bright and had we been closer to the airport, it would have doubled as a landing light for aircraft. A towel was used to block the light while sleeping.

We did appreciate the small fridge and the extra pillows. We did request wine glasses and were told they didn't supply them. I found this unusual and was surprised the hotel hadn't worked out an agreement with the in-house cafe. Somehow wine from a coffee cup or a water glass, seemed primitive, but thirst caused me to join the ranks of the "Great unwashed".

While using the elevator which was very small, we stopped to pick up a member of the cleaning staff who was hauling a vacuum and a bin of dirty laundry. I would have appreciated house keeping waiting to use the lift, after guests were finished.
It was noted that there seemed to be a considerable number of rough looking characters outside the main entrance and in and around the west parking lot. At first I thought I might have to grow my hair and beard and acquire multiple tattoos to gain entry, but this was not the case.
A few minor hiccups, but a clean comfortable place to stay.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, July 16, 2014
Dear John G,

Thank you for taking the time to review Best Western Plus Macies Hotel on Tripadvisor.

We appreciate your positive remarks and will be looking into the items you mentioned. It is through honest observations such as yours that help us to continue to improve or hotel and service.

We hope that we may have the privilege of welcoming you back in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg
Level Contributor
94 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 19, 2014

I stayed at this Best Western Plus (Macies) in Ottawa for two nights to support a veteran's event. I found the staff and locals in general to be polite, friendly and helpful. The area is pedestrian-friendly, with a walking mall and very nice pub right across the street.
Rooms were very clean, and there was an outdoor pool, sauna, whirlpool jacuzzi, small gym, meeting rooms, complementary computer and WI-FI access, and a small restaurant downstairs.
The hotel had an odd setup, with almost a star shape of arms with rooms generating from the central lobby. However, signs were placed to assist in finding the way.
The normal amenties are available in rooms, including a mini-fridge and coffeemaker. Additional amenities, such as deoderant and other personal hygiene items are for sale at the desk or you can go across the street to the drug store and walking mall to shop for your brand.
June was very pleasant here, with temperatures between 17-24ºC (60-80ºF). Low humidity and sunny days to permit participation in sporting events, tours and other outdoor activities.
Definitely recommend this hotel for a stay in Ottawa.

Room Tip: First floor rooms may be more convenient for travelers with disabilities.
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, July 16, 2014
Dear Becky B,

Thank you for taking the time to review Best Western Plus Macies Hotel.
We really appreciate your positive remarks and will pass your compliments on to our Staff. It is genuine comments from guests such as you that help motivate us to continue to improve our hotel and service.

We look forward to welcoming you and your family on your next visit to Ottawa.

Kind regards,
Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Picton, Canada
Level Contributor
4 reviews
Reviewed June 16, 2014

Macie's location is excellent: close to the centre of Ottawa, with buses to downtown at the door, across from a shopping centre, & near the Experimental Farm if you feel like some instant country. It isn't fancy (no pool or spa), but its prices are reasonable. The rooms are clean, quiet & comfortable & the decor is easy on the eye. The staff (especially Wilson on the front desk) are cheerful & eager to help.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, July 16, 2014
Dear Elizabeth C,

Thank you for taking the time to review Best Western Plus Macies Hotel.

We really appreciate your positive remarks and will pass your compliments on to our Staff and Wilson. It is genuine comments from guests such as you that help motivate us to continue to improve our hotel and service.

We look forward to welcoming you and your family back on your next visit to Ottawa.

Kind regards,

Tracey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 12, 2014

No complaints whatsoever about this very clean, modern hotel. Room immaculate, bed comfortable. Ten minutes to downtown Ottawa. Ate at the diner across the street in the mall for the most part. The restaurant located in the hotel basement did not appeal to me at all but that's my own opinion. Found the prices for dinner a little high. Restaurant not affiliated with Best Western btw.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DaisyMaeWhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ottawa City Centre

Property: Best Western Plus Ottawa City Centre
Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly Best Western Plus Macies Hotel)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Ottawa City Centre 3*
Number of rooms: 121
Official Description (provided by the hotel):
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 
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Also Known As:
Best Western Ottawa
Ottawa Best Western

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