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Best Western Plus Ottawa City Centre
Ranked #35 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersBronze level
New Brunswick
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Best place to stay”
Reviewed May 20, 2014

I've tried several hotels in Ottawa area and this one was the best I've stayed so far. I like the location as is close enough to the Downtown area and has free parking. The hotel is close by to the 417 highway.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank ManonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, May 27, 2014
Dear ManonH,
Thank you for taking the time to review our hotel on Tripadvisor.
We appreciate your positive review as it encourages us to continue to strive for improvement.
We look forward to welcoming you back.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

508 reviews from our community

Traveler rating
    166
    210
    86
    31
    15
See reviews for
195
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140
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 17, 2014

This hotel is nice and clean and a great place to stay while in Ottawa. The beds are super comfy and the staff was very nice. I would definitely stay there again during my next trip to the area. I was very surprised that hotel of this calibre was this affordable.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, May 27, 2014
Dear SMA714,
Thank you for taking the time to review our hotel on Tripadvisor.
We really appreciate your positive review and we will pass your comments on to our Staff and to Café 1274. After 75 years in business, it is positive feedback such as yours that helps motivate us to continue to improve our hotel and service.
We look forward to welcoming you back to Best Western Plus Macies Hotel and we appreciate your loyalty.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Level Contributor
4 reviews
3 hotel reviews
Reviewed May 14, 2014 via mobile

We stayed for 2 nights.
The room was clean and spacy. Two queen beds, nice bathroom.
Restaurant in the hotel is not very good but the diner across the street is great for dinner and breakfast.
Location is good to reach by car. Parking is for free with a lot of spaces.

Stayed May 2014, traveled with friends
Helpful?
Thank Stephan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, May 27, 2014
Dear Stephan V,
Thank you for taking the time to review our property on Tripadvisor.
We appreciate your positive comments about our hotel and guest rooms. The Restaurant, while within the Hotel, is a separately run business and we will pass on your feedback to them.
We look forward to welcoming you back.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
2 reviews
Reviewed May 14, 2014

needs an update. Not all rooms have all amenities in them which is not good because you cant heat up your food., and no one told me this when i booked the room. All hotels by now should supply a microwave and fridge and coffee maker in rooms .

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tamekio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, May 27, 2014
Dear ramblingsalesman,
Thank you for taking the time to review our property on tripadvisor.
We are sorry to hear of the challenges you faced during your stay with us and apologize for not meeting your expectations.
Please rest assured we have noted your comments, as it will help us provide our guests with the high level of service that they have come to expect from Best Western Plus Macies Hotel.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bath, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 12, 2014

When in Ottawa, we always stay at the Best Western Plus Macies Hotel on Carling Avenue. It is a beautiful hotel with everything needed to make your stay a pleasant event. The staff are extremely helpful, pleasant and knowledgeable. Rooms are clean and spacious and the beds very comfortable. There is a restaurant in the hotel which is convenient and the internet service provided is hassle free. I have no hesitation in recommending this hotel.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank 521brenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, May 27, 2014
Dear 521brenda,
Thank you for taking the time to review our hotel on Tripadvisor.
Wow, we really appreciate your glowing review and we will pass your comments on to our Staff and to Café 1274. After 75 years in business, it is positive feedback such as yours that helps motivate us to continue to improve our hotel and service.
We look forward to welcoming you back to Best Western Plus Macies Hotel and we appreciate your loyalty.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed May 1, 2014

We originally booked this hotel last minute a couple of years ago as there was nothing else available in the area. After staying there once, we continue to come back again and again as our daughter attends Carleton university so we make the trip a couple of times a year. The hotel is older, but extremely clean with updated rooms and decor, comfortable beds and extremely helpful staff. Close to downtown, restaurants and local attractions I would highly recommend this hotel to anyone!!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank R5209LUdavidg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, May 27, 2014
Dear R5209LUdavidg,
Thank you for taking the time to review our hotel on Tripadvisor.
We really appreciate your positive review and we will pass your comments on to our Staff . After 75 years in business, it is positive feedback such as yours that helps motivate us to continue to improve our hotel and service.
We look forward to welcoming you back to Best Western Plus Macies Hotel and we appreciate your loyalty.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 21, 2014

I enjoyed my stay here. The room was very clean and very quiet. I found the staff at the front desk to be friendly and helpful.

I had a comfortable stay and I recommend this location for people who do not want to stay downtown.

The beds were clean and comfortable. It's a nice and quiet location that is situated at a major intersection. There are a few buses that pass this location.
There is ample parking space.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CND_NoviceTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Director at Best Western Plus Ottawa City Centre, responded to this review, May 2, 2014
Dear CND_Novice Traveller,
Thank you for taking the time to review our hotel on Tripadvisor.
We really appreciate your positive review and we will pass your comments on to our Staff and to Café 1274. After 75 years in business, it is positive feedback such as yours that helps motivate us to continue to improve our hotel and service.
We look forward to welcoming you back to Best Western Plus Macies Hotel and we appreciate your loyalty.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ottawa City Centre

Property: Best Western Plus Ottawa City Centre
Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly Best Western Plus Macies Hotel)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Best Western Plus Ottawa City Centre 3.5*
Number of rooms: 121
Official Description (provided by the hotel):
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 
Reservation Options:
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Also Known As:
Best Western Ottawa
Ottawa Best Western

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