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Best Western Plus Ottawa City Centre
Ranked #31 of 67 Hotels in Ottawa
GreenLeadersBronze level
Canada
1 review
“Would recommend”
Reviewed August 26, 2013

Stayed at hotel for 2 nights with 2 Grandchildren. Outdoor pool was clean and just the right temperature. Staff friendly & very helpful. Restaurant - had an excellent breakfast. Parking was close to entrance. Would stay there again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Don E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, September 17, 2013
Dear Don E,
Thank you for taking the time to review our property on Tripadvisor.
We appreciated the positive review and will pass on your kind compliments to our Staff.
We look forward to welcoming you back to Best Western Plus Macies Hotel.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
Welland, Canada
1 review
Reviewed August 19, 2013

Prefer Best Western to any other hotel (Holiday Inn). I've travelled in the US and Canada and can always count on Best Western Hotels. Variety of breakfast, clean pool, quiet and clean rooms; excellent service; great parking.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, September 17, 2013
Dear Nicole B,
Thank you for taking the time to review our property on Tripadvisor.
We really appreciated your positive review. It is through positive reviews such as yours that motivate us to continually improve our hotel and service.
We look forward to welcoming you back to Best Western Plus Macies Hotel.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 16, 2013

An excellent family-run hotel that has been so for three generations! This hotel has long been a favorite of people from the Ottawa Valley, and given its continued quality and value, will doubtless continue to be so!

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, September 17, 2013
Dear John L,
Thank you for taking the time to review our property on Tripadvisor.
What a nice review! It is through reviews such as yours, that motivate us to strive for improvement every day and to remind us how much fun the hospitality industry is.
We look forward to welcoming you back to Best Western Plus Macies Hotel.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, AB, Canada
1 review
Reviewed August 15, 2013

Great place conveniently located in Ottawa. Just don't pay the room rate that includes breakfast. You get better value for your dollar if you pay for your breakfasts separately at this hotel. Thr room itself was great. Comfortable. Clean.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Edward K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2013

A hotel in an area not bad for touring the 1,000 islands. Older hotel. But not a lot in the area unless you went to Kingston. The hotel had a nice breakfast area but that was not included in the price. It was also only 3 miles from Parliament Hill for those wanting to visit there and also the downtown area which is great. Overall a nice clean hotel and too bad they did not include a breakfast in the price. All hotels should offer at least a continental breakfast. Thank you.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nedlog57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodsville, New Hampshire
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 9, 2013

The staff is the friendliest we have had anywhere. They are always there to help. The rooms are very clean and spacious. Slightly outdated, but not bad. Rooms have a fridge, although ours was in the bathroom, slightly strange...The outdoor pool is great! Very clean and quiet. Towels are not out by the pool, but ask at the desk, they will give you some without a problem. The beds are VERY comfortable!!! Complimentary coffee in your room. Very conveniently located across the street from a pharmacy and small mall. Free parking, plenty of it. Not walking distance from Parliament, but only a 10 minute drive, but don't forget to factor in parking costs. Would certainly stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hobbsks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocoee, Florida
Level 6 Contributor
157 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 8, 2013

Very nice hotel but unlike every other Best Western there was no breakfast. They had a small restaurant to purchase it. The other problem was the dryer, it obviously needed the lint trap cleaned out so we had to take our clothes to a laundromat to dry them after trying in their dryer. Not all front desk people were friendly when I was getting change for the dryer.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanAntonioGigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this review, September 18, 2013
Dear SanAntonioGigi,
Thank you for taking the time to review our property on Tripadvisor.
We were sorry to read about your frustration with the dryer and have taken care of the problem. As per your comments regarding breakfast, the Restaurant, although within our hotel, is independently run. Therefore Best Western does not require properties such as ours, to provide a complimentary breakfast.
Your business is important to us and we hop that we may have another opportunity to serve you.
Kind regards,
Tracey Power
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ottawa City Centre

Property: Best Western Plus Ottawa City Centre
Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly Best Western Plus Macies Hotel)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Ottawa City Centre 3*
Number of rooms: 121
Official Description (provided by the hotel):
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 
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Also Known As:
Best Western Ottawa
Ottawa Best Western

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