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Best Western Plus Ottawa City Centre
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Reviews (661)
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All reviewssmall mallmall across the streetoutdoor poolshoppers drug martbest westernscarleton universitylots of parkingroom was clean and comfortableeasy accessexcellent hotelfront desk staffconvenient locationclose to downtownhotel restaurantgreat place to stayroom was largebusiness trip
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Reviewed August 6, 2013

Conviently located off highway 417, 20 mins to downtown and major sightseeing points; the hotel is very clean, highly efficient, extra spacious and definitely bang for buck with free WiFi, swimming pool and gym facilities. The jovial receptionist kindly divulged all the secrets of ottawa and even brought up our requested towels on her off-duty way home, THAT'S SERVICE!!!! Psst.......psst...... an accidental discovery whilst in Ottawa - free parking Sat/Sun at 100 Queen St, World Exchange Plaza, most convenient for all sightseeing jaunts downtown and free parking behing the Parliament Builidng in the evening for their sound/light shows and Mosaika. The Staff at the hotel are extremely courteous and helpful but the cops/OPP are the same.

Room Tip: A regular room which consisted of 2 queen-size beds can easily accommodate 4 adults.
  • Stayed: August 2013, traveled with friends
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Thank connie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this reviewResponded August 9, 2013

Dear Connie L,
Thank you for taking the time to review our hotel on Tripadvisor.
We were very pleased to hear that you had enjoyable stay and have passed your comments onto our staff. It makes our jobs more enjoyable when we know we are appreciated.
We look forward to seeing you the next time you are in Ottawa.
Kind regards,
Tracey Power

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2013

Poor air conditioners, slow elevators, rude front desk staff, no microwave. Hot tub is REALLY hot and you can only stand a few minutes in it. Front desk clerk demanded that I put $950 hold on my credit card for an $800 stay then refused to provide me with a receipt. Gave me some story about someone downstairs needing it. Pros - Free parking and close to a couple restaurants.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Best Western
Thank Jami M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

We stayed at the Macies Best Western Hotel and the staff did a really incredible job. First of all, the staff drew us maps and pointed out the best places to visit and eat locally. Secondly, the rooms had great amenities and our stay was really comfortable. Thirdly, our appointment was at the Royal Ottawa Hospital and it was only a short walk away. I totally recommend staying here. I am a tour guide where I come from and I would send my guests to stay at a place like this. I must say I was worried about the cafe downstairs, but I was blown away by their great food and quick service. I suggest the blueberry pancakes! All in all, a great place to stay and we will come back.

J. S. -Natural Happiness Guide

  • Stayed: July 2013, traveled with family
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Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this reviewResponded August 8, 2013

Dear Justin S,
Thank you for taking the time to review our property on Tripadvisor.
We really appreciate your positive comments and will pass them on to our staff. As a family run hotel in business for over 70 years, it is due to positive guests like yourselves that keep us motivated and proud to serve guests in Ottawa.
We look forward to welcoming you back.
Kind regards,
Tracey Power

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

We had gone to Ottawa with my parents for a few days to just get away. This was our first time at this hotel and I would definitely go back. The location was good for all we wanted to do, it was easy to get to the attractions we wanted to visit. The rooms were big and clean. They have free Wi-Fi in the rooms which was a nice change. The front desk staff was very helpful when we asked about attractions or suggestions for restaurants in the area.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Ben D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service DIrector at Best Western Plus Ottawa City Centre, responded to this reviewResponded August 8, 2013

Dear Ben D,
Thank you for taking the time to review our hotel on TripAdvisor.
We appreciated your kind comments and will pass them onto to our staff and we hope that we may have the privilege of welcoming you back again.
Kind regards,
Tracey Power

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

Would have liked if breakfast was included in the price. Otherwise, good hotel. Location and hotel quality are good too. Very helpful front desk personnel. Nothing else to write, but have to have 200 characters minimum :)

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Giridhar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMaciesHotel, Customer Service Director at Best Western Plus Ottawa City Centre, responded to this reviewResponded August 8, 2013

Dear GiridharH,
Thank you for taking the time to review our property on Tripadvisor.
We understand and appreciate your comments about breakfast. The restaurant, Cafe 1274, is a separately run business in the hotel. In regards to your comments about the staff, we will pass them to them.
We hope that we may have the pleasure of serving you in the future.
Kind regards,
Tracey Power

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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