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Best Western Plus Ottawa Downtown Suites
Ranked #10 of 69 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 21, 2014

Accommodation was comfortable. Unfortunately road construction was underway in front of the hotel. 2 block walk to Elgin and a myriad of restaurants. My first time at this hotel. The road construction affected my sleep as it commenced at 7:00am. Not the hotels fault. The restaurants in the area were very convenient.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Best Western
1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear David S,

We very much appreciate you taking the time to share your experience on Trip Advisor. We're sorry to hear that you were disturbed by the road construction next to our hotel. We appreicate your patience as we attempt to provide our guest with the best experience possible while the construction is on going.
Hopefully we will have an opportunity to welcome you back in the future.

Regards,

Andrew Busing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,114 - 1,120 of 1,720 reviews

Reviewed April 21, 2014

A quaint, but modern hotel with suites located in the middle of Ottawa that offers excellent amenities for the tired traveller. In spite of on going renovations, one did not notice any reduction in service and disruptions of any kind...I have stayed at this establishment on many occasions and have never been disapointed. The front desk staff is a professional as one would meet in any high end hotel. Upon my arrival, I was upgraded to a nice, comfortable and inviting suite because of my membership in the Best Western Reward Program. After driving for an hour in high winds, freezing rain and a snow storm, in the month of April I might add, the bed was a reward in itself. Excellent value for the money and they have an underground on site parking.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank rockytulip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear rockytulip,

Thank you so much for your wonderful review and for being a loyal BEST WESTERN Rewards member. Your loyalty is very much appreciated.
I was thrilled to read that your experience what a positive one and that our amenities and staff were able to contribute to that.
Hopefully on your return trip you didn't encounter the same bad weather and you made it home safetly. We look forward to having you back!

Regards,

Andrew Busing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014 via mobile

Loved the hotel and the rooms were great. We were able to ask for a room near our friends and they accommodated. Breakfast was plentiful and hotel was clean.
Great at location in the city. Close to parliament and museums.
We'll be back :)

Stayed: March 2014, traveled with friends
Thank S_R123Whitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear S_R123Whitby,

Thank you very much for being our guest on your recent trip to Ottawa. We are thrilled to read that you enjoyed your time with us and that we were able to accomdate your request to be close to your friends. We very much look forward to your return visit to the Nation's Capital.

Regards,

Andrew Busing
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

Just stayed at the Suites for the second time in six months, this time in a top floor suite. Both stays were very comfortable. The staff are very efficient and capable. The rooms are maintained to a high standard and the suite was a real treat. The location is not ideal if you want to walk downtown but I wasn't interested in that at this time of year; consequently I was happy to be in a quiet location. There are lots of good places to eat close by. There is always a taxi waiting out front. My only complaint his time was that there seemed to be some noise coming through the connecting door to the suite next door. There were two different occupants during my stay and I could hear them both on their cellphones. Maybe the connecting doors just need an adjustment to their seals. In any case, this wouldn't stop me coming back here. The breakfast is very good too.

  • Stayed: April 2014, traveled on business
    • Value
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Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear andrewmark333,

Thank you so much for being a loyal guest and for sharing your experience on Trip Advisor. We very much appreciate your feed back. Thorough reviews such as yours allow other travellers to make educated decisions on where to stay while visiting our City.
I'm sorry that you were troubled by noise from the connecting room to yours. I have passed on your comments to our Maintenance Manager to see if there is anything that might be done to reduce that sound transmission. You are always welcome to request a room that does not adjoin another room. Perhaps this might be more accommodating for your future stays.

Regards,
Andrew Busing
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

After a long rough flight from Vancouver it was pleasure to arrive at a well located modern hotel with excellently renovated and well furnished rooms. I was attending a two day meeting in the hotel and was impressed by the service and catering. The room was ideal for working and leisure. I really appreciated the well equipped kitchenette. The fitness room was small but very pleasant and had good city views. The hotel is a short walk away from many varied shops and restaurants. An early spring snowfall made me very much appreciate and enjoy the included breakfast without having to trudge through the snow. I found the staff very attentive, pleasant and helpful. I will definitely return to this hotel in the future.

Room Tip: A low cost upgrade gets you a much more spacious room.
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  • Stayed: March 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Thank Lawrie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear Lawrie P,

We were thrilled to read that our hotel was your solice while on this side of the country. It sounds like you were able to experience all aspects of our hotel and the local neighborhood and what it had to offer. Hopefully you will join us again soon!

Regards,

Andrew Busing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2014

Nice modern , updated rooms. Ours had 2 double beds with mini fridge, sink and microwave. Coffee and tea, Cutlery, dishes, wine glasses, tea towel and wash cloth and a Safe. You shouldn't need to bring anything. A fantastic continental breakfast is included. Egg McMuffin sandwiches, hard boiled eggs,French toast,toast,muffins, cereal, bagels. Everything you need. Oh and coffee and juice. Underground parking is nice but $18 per day. But you make that up in the breakfast. Close to downtown. Check-in was quick and pleasant. Plenty of luggage carts as well. Very comfortable stay.

  • Stayed: March 2014, traveled with family
    • Value
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Thank Picfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear Chris M,

Thank you very much for your recent review. It sounds like our hotel worked perfectly for you and your family while on your visit to Ottawa. We are thrilled to read that you thoroughly enjoyed our breakfast and were able to share it with fellow travellers.

We look forward to having you back on your next trip to the Nation's Capital!

Regards,

Andrew Busing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2014

Excellent hot and continental breakfast! Comfortable bed and pillows! Rooms come with a kitchenette, microwave and fridge. Plates, bowls, glasses and cutlery for four with a manual can opener were provided along with dish cloth and dish washing liquid which was replaced when used. Cable TV and free wireless internet. Fitness centre and separate saunas for men and women. Daily Globe and Mail newspapers. Business centre with two computers and free printing! 5-10 minutes walk to Bank and Eglin Streets for shopping and dining. 3 minutes walk to Canada Nature museum. 30 minutes walk to tourist attractions such as the Byward Market, Parliament Hill, Bytown Museum, Rideau canal and Centre, National gallery of Art, National Art centre. St. Patrick's Catholic Basilica is 20 minutes walk from the hotel.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded April 29, 2014

Dear Andrew P,

I would like to thank you for taking the time to share your experience on Trip Advisor. It sounds like you really enjoyed your recent stay with us and we thank you for being our guest.

We look forward to welcoming you back on your next trip to Ottawa!

Regards,

Andrew Busing
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ottawa Downtown Suites

Address: 377 O'Connor St, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#3 Family Hotel in Ottawa
#5 Business Hotel in Ottawa
Price Range: $123 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Ottawa Downtown Suites 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 
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Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western

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