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“Excellent in every way” 5 of 5 bubbles
Review of Best Western Plus Ottawa Downtown Suites

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Best Western Plus Ottawa Downtown Suites
Ranked #8 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent in every way”
5 of 5 bubbles Reviewed January 22, 2014

The staff are professional and knowledgeable. The rooms are spotless and very comfortable. A stay here will ensure you have a relaxing and worry free time when you are at the hotel. Each day starts with a healthy well prepared breakfast.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, January 30, 2014
Dear Ann M,

I would like to thank you for taking the time to comment on your recent stay with us. Sharing your positive experience will allow future guests to make an informed decision about where to stay while in Ottawa.

We look forward to welcoming you back on your next stay to Ottawa.

Yours in hospitality,

Andrew Busing
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,371 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (204)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Ottawa, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

Me and my wife stayed at this hotel for three nights in late December 2013. We chose the one bedroom suite. The rooms were all very clean and modern looking. Minor problem with heating (temperature was -25 C that night in Ottawa) was solved quickly. Breakfast was included and more than I expected, with pretty much all the normal breakfast foods included (egg/bacon/toast/french toast/bagels/muffins/cereals/tea/coffee/juices/fruit/yogurt). Check-in and check-out were painless. Reasonably close to the downtown attractions, about a 10-15 minute walk to Parliament. Very solid recommendation and would stay again.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank irishiceman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, January 7, 2014
Dear irishiceman,

I would like to thank you for taking the time to share your experience with us. I'm happy to hear that it was a positive one.
I'm sorry that you had challenges with the temperature in your room but was happy to read that it was rectified swiftly.

We look forward to welcoming you back on your next trip to Ottawa.

Yours in hospitality,

Andrew Busing
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, NY
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 31, 2013

My family stayed here for three nights during our first visit to Ottawa. We had adjacent rooms - one queen suite and one double. Both rooms were very large, well appointed and very clean. My daughters slept on the pull-out couch in the suite. It was the most comfortable sofa bed we have found in a hotel (maybe a dozen over the years). Large, high-def televisions in both the common room and the bedroom of the suite as well as the other room. Bathrooms were large, granite counters, thick towels. Kitchenette included dishes, wine glasses, everything we might have used. Breakfast was ample, very attentive staff cleared away dirty dishes immediately and kept buffet full at all times. We used free on-street parking starting Friday at 6 pm until Monday at 8 am (thanks to friendly front desk staff for this tip). Museum of Nature is literally around the corner, and lots of places to eat on nearby Elgin Street. We will definitely stay here again if we are fortunate to visit Ottawa again.

Room Tip: Rooms on south side have view of Museum of Nature. Suites are located at end of hallways but are st...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank smbAlbany_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, January 7, 2014
Dear smbAlbany_NY,

I would like to start off by thanking you for posting your comments about your recent stay with us. I was so happy to hear that you enjoyed your stay with us and were comfortable in your suites. It sounds like you very much enjoyed all of our amenities and were able to take full advantage of them.
I hope that when you are back in our Nation's Capital that we will be your hotel of choice once again!

Yours in hospitality,

Andrew Busing
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
2 reviews
5 of 5 bubbles Reviewed December 28, 2013

This hotel easily met our expectations with regard to the above mentioned requirements. We had a full hot/cold breakfast served each morning in the dining room. I made use of the fitness centre and sauna, as well as the computer/printer area to search for activities and stay up-to-date with my e-mail. Staff were friendly, attentive and helpful in making our time with them over the Christmas holidays a memorable one. And on Christmas day, we were kindly presented with a gift of chocolates and a card signed by all staff to help remind my husband and I that we were being thought of during this festive time of year. 10+!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, December 31, 2013
Dear Susan D,

I would like to thank you and your husband for being our guest during the festive season and that you enjoyed the chocolates. We're glad that you enjoyed them.
I was happy to read that you enjoyed the amenities that we have to offer as well as our breakfast.

Happy New Year to you and hopefully we will meet again in 2014!

Regards,

Andrew Busing
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

For the price this hotel cannot be beat. The breakfast is the very good for a free continental style breakfast. Front desk staff were very helpful and in December in Ottawa, the heated underground parking was a welcome bonus.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zonko33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, December 31, 2013
Dear Zonko33,

I would like to take a moment to thank you for sharing your experience about your recent stay with us; on Trip Advisor.
I was pleased to hear that you enjoyed our breakfast and our warm underground parking.

Hopefully you will have an opportunity to return to us in 2014.

All the best of the New Year to you and Happy 2014!

Regards,

Andrew Busing
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
72 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

My family and I stayed at this BW property for 3ngts.
After reading a few reviews the best deal to be found is to book through Ottawa Tourism, our pkg included passes for the Museum of Nature (MoN) and parking. Because of this I didn't notice that the hotel did NOT have a pool which killed a part of our stay, but the proximity to the MoN was fantastic! Simply walk a block behind the hotel and ta-da you're there!

Check-in was easy.. we stayed on the 4 floor and had to change rooms as my wife noticed an odour. Underground parking is available, save $ with the pkg we purchased. Entering the hotel from the garage you'll find full laundry facilities and the only ice machine for the hotel.
I ventured to the gym and sauna, small but adequate.

The halls was dated, but glad the rooms reno'd and updated. The room with 2 dbl beds was narrow and had no view. Despite the tight quarters it had everything a family needs - small and stocked kitchenette, larger than avg fridge (actually cold!), room safe, hair dryer, ironing board.
Bathroom was clean, large, lots of towels, my wife noted the added touch of the heated mirror which helps after a hot shower.
Nov in Ottawa was cold but our room was death valley hot. I turned on the A/C instead.
BTW - the beds were not the best I've slept on, but the pillow menu was a treat.

Staff was friendly and willing to assist, we were in the lobby and the person at the front desk gave my kids books to read; breakfast staff were plentiful and busy working clearing tables and setting food, but lack the 'sunshine' for guests - not a peep of 'good morning'.
Breakfast was complimentary was great - 4/5 stars - good selection of hot/cold food, large LCD tv to watch news, plenty of seats in the dining area. I enjoyed the Seattle's Best coffee.

Overall, good stay but the kiddies need to swim.

Room Tip: Book thru Ottawa Tourism
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Theoryguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, December 31, 2013
Dear Theoryguru,

Thank you very much for your recent review of your stay with us. We very much appreciated your throught description of your stay as it will be very helpful for our future guests. We are very happy to hear that you purchased your stay through Ottawa Tourism and took advantage of the package that included passes to the museum.

With regards to your comment about our halls being dated, we are actually starting the process of upgrading our walls and flooring throught out the guest hall ways with new carpet and wall paper and have already updated our flooring on our elevator landings on all floors. This process will be on going throught the months of January and February 2014.

Hopefully you will be able to return to us in 2014 and experience our rejuvination!

Happy New Year and Best Wishes for a prosperous 2014!

Andrew Busing
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thunder Bay, Canada
Level Contributor
268 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed December 1, 2013

This is a three star rated property in Central Ottawa that, in my view, borders on a four. Room was very clean, spacious and well laid out. Amenities were as you would expect. Air Con worked fine, even though it was early winter A "Delux Continental" breakfast is free with the room - and it was excellent. Eggs, bacon, toast and all the typical cold breakfast dishes were included and were delicious. The property is within easy walking distance of a broad assortment of restaurants on both Elgin and Bank Streets so finding a nice dinner or lunch was no problem. Wireless internet included in each room and the service was good. I was on the 8'th floor and while there was certainly enough water for a decent shower, the system pressure was pretty weak.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Late-Day-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this review, December 31, 2013
Dear Late-Day-Traveller,

Thank you very much for your recent review of your stay with us. We very much appreciate your feed back and your thoughts as they will assit other guests in coming to an informed decision on where to stay while in Ottawa.
I applogize that the water pressure wasn't sufficient for your on the 8th floor. Our maintenance in in the process of investigating this.
I hope that you will join us again in the future when your travels bring you back to Ottawa.
Again thank you, and Happy New Year.

Andrew Busing
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ottawa Downtown Suites

Property: Best Western Plus Ottawa Downtown Suites
Address: 377 O'Connor St, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Ottawa
#3 Romantic Hotel in Ottawa
#3 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Ottawa Downtown Suites 3*
Number of rooms: 123
Official Description (provided by the hotel):
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 
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Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western

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