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“Great Hotel in a good location”

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Best Western Plus Ottawa Downtown Suites
Ranked #11 of 68 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 3, 2013

This was a very great Best Western experience - the building is nice, and the service from the front desk staff was great. It has a good location, as it is very close to downtown and right across from the Museum of Nature (which is also a great place to visit!). The room was very clean, the bed was incredibly comfortable, and the room included a 42" HDTV which actually even had HD channels available. There was complimentary tea and coffee in the room, and the room also came complete with cutlery, glasses and mugs, which was great!. There was ample desk space. Guests have 24/7 access to the sauna, exercise room and swimming pool. The continental breakfast was very tasty and quite filling, and the breakfast dining area is large enough to accommodate everyone eating even during busy hours.

The biggest negative for this hotel would be the parking - they charge $18.95 per night, and the parkade itself isn't very easy to navigate (of course, it didn't help that many people had taken up two spots with their cars...).

  • Stayed: February 2013, traveled on business
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Thank Omar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded February 12, 2013

Dear Guest,

I was so happy to read your recent review regarding your stay with us. It always puts a smile on our faces when a guest enjoys their experience as much as you did.

As for our parking; our rates are very competitive amongst our downtown competitors often less. I'm sorry that you had trouble navigating the area and that a few guests had double parked. Rest assured this a very infrequent occurance and our staff monitor it closely. Hopefully when you return to us this will not be the case. I would welcome the opportunity to discuss your stay further. Please feel free to contact me at 613.288.0986 or by email andrew@victoriapark.com.

Regards,
Andrew Busing
Front Office Manager

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1,163 - 1,169 of 1,627 reviews

Reviewed January 29, 2013

We selected the Victoria Park Suites for our wedding block for guests, and also stayed there ourselves the night before and the night of the wedding. We picked it because of it's location - which is right across the street from the museum of nature.

We really appreciated the Suite part of the rooms - it was really convenient to have cutlery and a fridge in the room. The continental breakfast was really good, with lots of variety. The rooms were really clean and modern.

Room Tip: The executive suite is exactly the same as the regular suite, but has a king sized bed.
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  • Stayed: January 2013, traveled as a couple
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Thank CapitalBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded February 8, 2013

Dear Guest,

Thank you for your review regarding your recent stay with us. I was thrilled to hear that our hotel was able to be a part of your special day!
Our staff work diligently each and every day to ensure that each guests' experience is second to none!
I hope that you will be able to return to us on your first anniversary! Congratulations and thank you again.

Regards,

Andrew Busing
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

We stayed her to celebrate our 40th wedding anniversary, and we weren't disappointed! The suite was huge, the breakfast buffet was delicious, and so big that we were able to skip lunch! The kitchenette was really nice. We saved a lot of money on meals by preparing several of our meals there. It had everything we were looking for - a kitchenette, complimentary breakfast, and a coin operated laundry. The hotel was very clean and the rooms were very well appointed. It was within close walking distance to everything downtown. The exercise room had a great view of the city!

Room Tip: The suites are marginally more expensive, but well worth the price. They're huge!
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  • Stayed: April 2012, traveled as a couple
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Thank Paul U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded February 8, 2013

Dear Guest,

Thank you so much for allowing us to be a part of your 40th Wedding Anniversary celebrations; and congratulations from all of the staff at the Best Western PLUS Victoria Park Suites!
I was thrilled to hear that all aspects of your stay and accommodations were everything you were looking for. It was a pleasure having you as our guest and I hope that you will be back to join us again for your next milestone Anniversary!

Regards,

Andrew Busing
Front Office Manager.

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Reviewed January 25, 2013

The room was clean and cozy. The desk attendants were friendly and very helpful. Initially the cost of the room was reasonable, but I was not made aware that there was an extra $18 charge per night to use the hotel parking which elevated the cost of the room substantially. For my next stay over, I would likely look for a hotel that had free parking included in the price of the room, so no hidden costs!

  • Stayed: January 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank SUZANNE A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded January 29, 2013

Dear Guest,

First off, I would like to thank you for staying with us and I was happy to read that you enjoyed our rooms and our staff were friendly and helpful. We work very hard each and every day to ensure that our guests' experiences are second to none.
I'm sorry to hear that you were not informed of our parking charges. Rest assured that our parking charges remain comparable if not less than similar hotels in the downtown area.
I would appreciate the opportunity to discuss your stay further. At your convenince please feel free to contact me by phone at 613.288.0986 or by email at andrew@victoriapark.com.

Yours in hospitality,

Andrew Busing
Front Office Manager.

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Reviewed January 24, 2013

This is a pretty standard "Best Western" type hotel franchise, I spend about 10 nights there during a business trip to Ottawa. You cant go wrong with the Best Western.

I can really recommend this hotel, the best feature is definitely the fact that it has a small little kitchen with cutlery, microwave etc.

I will be staying there again, cant beat this place for vaule for money.

  • Stayed: October 2012, traveled on business
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Thank Tinus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you so much for being a loyal guest to the Best Western PLUS Victoria Park Suites and to the Best Western Brand. It is greatly appreciated.
I was so pleased to read that our kitchenettes work well for you during your extended stay with us. We always want to ensure all of our guests are happy and have the amenities they require in order to have the best stay experience possible.

I look forward to your return visit.

Regards,

Andrew Busing
Front Office Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

  • Stayed: January 2013, traveled on business
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Review collected in partnership with Best Western
Thank bill r
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded January 29, 2013

Report response as inappropriate
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Reviewed January 21, 2013

We stayed the first week of January for 3 nights. We were 4 adults in a 2 bed room, and there was more than enough room. We too had problems with the hot water. We had to let it run several minutes before it became hot enough. The first few times we turned it off & started again which created an even longer wait. We have family in the area (purpose of our visit) and they live on the 4th floor of an apartment and have the same problem, so maybe it's an Ottawa thing. Location was wonderful, however if you have trouble walking you may want to stay closer to the main sights. It was a 15 minute walk to the Parliament Buildings, Byward Market area. Breakfast was more than adequate, much better than a lot of places. The room was bright, and large so I dont know why people found it lacking. My daughter was pleased with the selection of teas. The fee for parking was steep, and if we weren't so close to attractions I would have been more upset with that. It was extremely cold out and our key could never open the garage door but staff was just a buzzer away. Staff was pleasant and helpful. Would definitely stay there again.

  • Stayed: January 2013, traveled with family
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Thank jangale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaParkSuites, Front Office Manager at Best Western Plus Ottawa Downtown Suites, responded to this reviewResponded January 29, 2013

Dear Guest,

First of all I would like to thank you for taking the time to comment on your stay with us and I am happy to hear that you will stay with us again!
However I was sorry to hear that you had challenges with our hot water. Rest assured that our maintenance team was called to investigate the issue immediately.
As well, I was happy to hear that you found our breakfast experience to be a positive one. We have updated the program recently and it’s nice to see that it is enjoyed!
Thank you again for your comments. They help us to continually improve and refine the service and experience that we deliver to our guests.
I hope we will be able to welcome you back in the future. I would welcome the opportunity to discuss your comments further. I can be reached by calling 613.288.0986 or by email andrew@victoriapark.com.

Yours in hospitality,

Andrew Busing
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Ottawa Downtown Suites

Address: 377 O'Connor Street, Ottawa, Ontario K2P 2M2, Canada (Formerly BEST WESTERN PLUS Victoria Park Suites)
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Ottawa
#3 Family Hotel in Ottawa
#4 Green Hotel in Ottawa
#5 Business Hotel in Ottawa
Price Range: $119 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Ottawa Downtown Suites 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
When traveling to the capital city, you need to know that the right Ottawa hotel has luxury amenities, top of the line service, and quality to greet you from the moment you arrive. Spend the day exploring Parliament Hill and Elgin Street. Pack the good camera and your walking shoes because there is no shortage of sights to behold. The Rideau Canal and Canadian Museum of Nature are absolute musts. Just be careful because you can easily lose an entire day admiring the city's magnificent architecture and sights. This Ottawa hotel is proud to be the only Best Western in downtown. That means that there's only one place to go where your pocketbook will thank you and you'll be treated like the A-lister you are. Enjoy spacious suites where spreading out is a breeze. We're close to office towers and all government departments, so if you have some business to take care of, everything is only a short walk or drive away. Nowhere else in the city will you find such a great deal, generous breakfast, and quality that sets the standard. Why look any further? Spend the afternoon perusing Winterlude and indulge in the best shopping around. Our friendly, helpful staff is always available to help you create the most memorable vacation of a lifetime. A night painting the town red? Sure thing. The best dining in Ottawa? Right this way. Our Ottawa hotel features the best complimentary breakfast around. Bring your appetite to daily buffets with sizzling hot eggs and waffles, fresh fruits, a variety of cereal and yogurt, juices and Seattle's Best Coffee. Reserve your next stay at Best Western Plus Ottawa Downtown Suites and save some of that rainy day fund for shopping on Elgin Street! ... more   less 
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Also Known As:
Best Western Plus Victoria Park Hotel Ottawa
Best Western Ottawa
Ottawa Best Western

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