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“Good Hotel Overall”

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Delta Hotels by Marriott Ottawa City Centre
Ranked #22 of 68 Hotels in Ottawa
Certificate of Excellence
Reviewed February 27, 2013

Stayed at the newly renovated (last year) Delta Hotel on Lyon st. I was booked in a room that had two beds and thus just big enough to move around. Would have preferred a King bed but maybe next time. Nicely renovated rooms, large flat screen TV, a well thought out desk area with lots of plug-ins and power outlets that many hotels would do well to emulate. Also a built in spot to put a suitcase right beside the desk. I think a great design. This hotel has 4 elevators so never found myself waiting very long.
Beds are just OK - what I did notice is the bathroom is just barely big enough to work. This might be a squeeze if two people staying in the room cause its def a one-person-at-a-time bathroom. But it is well appointed. Nice to have a mini fridge in the room.
Ordered a room service hamburger and it was absolutely top notch and one of the best I've had in years. Great staff. Overall I will repeat.

  • Stayed: February 2013, traveled on business
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3  Thank happycamper77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded March 3, 2013

Dear Valued Guest,

Thank you very much for your comment about your recent stay at The Delta Ottawa City Centre Hotel.

We are happy that you enjoyed the new features in our Mode room. The 'Smart Desk' is one of the popular features in the room and designed to meet the technical needs for all types of travellers.

Our design team attempted to maximize the space for the bedroom, which resulted in less space for the bathroom.

For your convenience, you can request a mini fridge during your booking process or upon your arrival at the front desk.

We look forward to your next visit with us.

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986 - 992 of 1,183 reviews

Reviewed February 26, 2013

Looks like the whole hotel is now renovated completely. We stayed in a lovely room that had all the amenities and was clean and fresh. The hotel staff was very courteous and you could tell they go out of their way to help you and get to know you. The only "ick" was housekeeping knocking on our door at 8:30 am on a Sunday....any other day of the week, fine. Not on a Sunday though! I sometimes forget to use the "quiet" sign, but I feel like there is a start time to housekeeping on weekend mornings. It didn't affect our stay much and I would still recommend this hotel!

  • Stayed: February 2013, traveled as a couple
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2  Thank Elanou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded March 3, 2013

Dear Valued Guest,

Thank you very much for your comment regarding your last stay at the Delta Ottawa City Centre.

We apologize for the disturbance early Sunday morning. Our Housekeeping team starts cleaning guest rooms at 8am on Saturday and 9am on Sunday. We will share your comment with the Housekeeping team. In addition, you can use the 'Do Not Disturb' sign on your door to indicate that you wish to have privacy or do not want your room cleaned. You can also call the front desk to arrange a preferred time to have your room cleaned.

We are happy to hear that you enjoyed our newly renovate room. We are proud of our team as they strive to provide service that ensures a comfortable and pleasant stay for our guests.

We hope to see you again in the near future.

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Reviewed February 26, 2013

We checked in a little late and we were welcomed by a wonderful smile.
the service at the Check in was Amazing. She went out of her way to get us detail that my wife was wondering about. certain restaurant in the area and other things.
Our room was really nice and the Bed was really comfortable. nice flat screen T.V
they only have 2 ice machines so I had to go to another floor to get ICE but that is not a Big Deal. for me at least.
would definitely go back to this hotel.

Some people are complaining about the Price of the Parking. I parked on the street outside for free. no matter where you go the parking is expensive when you stay at a hotel. at least there I had the option of parking on the street for free.

Room Tip: if you want to be on the same floor as the Ice machine ask the front desk cause i tink they are on f...
See more room tips
  • Stayed: February 2013, traveled as a couple
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1  Thank alfred f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded March 3, 2013

Dear Valued Guest,

Thank you very much for your comment regarding your stay at The Delta Ottawa City Centre.

We are happy to hear that you enjoyed your stay with us.

Although ice machines are available on 8 floors for our guests, they are not installed on every floor. To locate the ice machine closest to your room, please inquire with the front desk.

We look forward to welcoming you back in the near future.

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Reviewed February 26, 2013

Stayed the weekend at this hotel and got a great deal for the "basic" room. Checked in and was offered a "Club room" for an extra $30 per day. Room was very clean and large but the usage of the "Club room" on 25th floor was a nice bonus.

Club room was nice to have a glass of wine and some snacks in the evening. As well in the morning, having a good breakfast and a strong cup of coffee.

As for the room, all was very nice except for the bathroom. A little small for two people to use for counter space. Shower was great and nice to see no bath tub.

Used the gym and the pool. Since I was in the pool as it was snowing outside made for a neat experience. Gym had a good selection of machines, weights and balls.

With respect to parking, If you stay on the weekend, parking on the street is FREE on Saturday and Sunday. No issues on finding a spot or walking in the soundering areas late at night. This option will save you the $22 per day savings.

Overall, great experience with great location to ALL the sights and downtown. Staff were very nice to me as I was wearing my Toronto Mape Leafs hat and The Sens beat the Leafs the night before. I would HIGHLY recomend Delta Otttawa for its location, staff, club room and overall experience. Book your trip today at this hotel, you will be very happy:)

Room Tip: Look at spending the extra money and upgrade to a Club Room!
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  • Stayed: February 2013, traveled as a couple
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1  Thank g0lfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded March 3, 2013

Dear Valued Guest,

Thank you very much for taking the time to write your comment about your recent stay at The Delta Ottawa City Centre Hotel.

We are glad to hear that you enjoyed the amenities and services in our Mode Club room.

We look forward to your next visit with us.

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Reviewed February 25, 2013

Hotel is fine , rooms are very traditional, modern and clean but two things i did not appreciate.
The price of the parking for one night was $22.00. Second thing i did not like is the honesty of the room cleaner. I forgot a pair of white jeans and called the same day after i left the hotel . No other customer took my room but nowhere my jeans could be found. Where were they? Guess. Probably the room cleaner. I sent an email to the manager of the hotel and i never got a reply back. Bottom line dont forget anything in your room and be prepared to pay for your parking.

  • Stayed: February 2013, traveled as a couple
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1  Thank helene o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded March 11, 2013

Dear Valued Guest,

Thank you for taking the time in giving us your feedback about your recent stay at The Delta Ottawa City Centre Hotel.

We apologize that we did not locate your lost item. We will review your feedback in detail with our Housekeeping team. Concerning the parking rates, our parking lot is operated by a third party. Unfortunately, we do not have the ability to adjust rates.

We hope to see you again in the near future.

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Reviewed February 25, 2013

My sister and I decided to stay at this hotel for one night, as we were in town for a concert. Check-in was quick and easy. They offered us an upgraded room at no additional charge (from 2 double beds, to 2 queens), the only catch was that the room was located next to the elevators. Upon seeing our reactions, the check-in clerk reassured us that the elevators next to the rooms were shut-off at 10pm. Well, we heard the elevators all night long... sounded like an airplane flying overhead. We eventually got used to it, and fell asleep. My advice, if you're a light sleeper - do not accept the upgrade. This is my only complaint. Everything else was great, beds were comfy. Pillows were awesome! Bathroom was small, but well appointed. Our view was pleasant, as we could see the Ottawa river and the bridge to Gatineau. Nice wall mounted flat screen tv.
One bonus to this hotel - there is a Tim Horton's connected to the hotel, so no need to even leave the building! This is a huge bonus during the winter months. Can review the hotel restaurant, nor bar - as we didn't patronize there. Parking is not included. We were told there was free parking on the street till 7am. We chose the underground garage for the $18. overnight fee. From the underground parking, elevators will take you right into the hotel.
National Arts Centre is a mere 15min walk.
All in all, it was a good stay - just would have preferred to be away from the elevators.

Room Tip: Request to be away from the elevators! There are 4-5 elevators and they tend to be rather noisy.
See more room tips
  • Stayed: February 2013, traveled with family
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1  Thank Luv2tripit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded March 3, 2013

Dear Valued Guest,

Thank you very much for taking the time to write your comment about your recent stay at the Delta Ottawa City Centre Hotel.

We apologize for your experience with the noise from the elevator. We will share your comment with the Front office team to address similar situations in the future. Also, depending on occupancy, you can request rooms away from the elevators during your booking process or upon your arrival at the front desk.

The close proximity to the Tim Hortons definitely adds convenience for our guests, especially during the cold winter. In addition, this property is very close to major attractions in the Downtown Ottawa area.

We are pleased to hear that the bed was comfortable to sleep in.

We hope to see you again in the near future.

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Reviewed February 25, 2013

Our experience at Delta City Centre Ottawa was very good. They welcomed our dog Ozzy with open arms, with the exceptions of the gift shop man who promptly told me he was "allergic to pets" lol The room was smallish but very clean and modern. When i called and asked for another chair, it was at the room in 5 minutes. The room service was great. They were super friendly. The negative was the cost of parking but really, in all big cities i have travelled to, the parking is outrageous. At $24 a day it was pricey but in check with other big cities. Chicago was $30 a day!

Over all a very good experience at this pet friendly hotel.

  • Stayed: December 2012, traveled as a couple
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1  Thank Conniecz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AADeltaOttawa, Manager at Delta Hotels by Marriott Ottawa City Centre, responded to this reviewResponded February 28, 2013

Dear Valued Guest,

Thank you very much for the comment regarding your recent stay at the Delta Ottawa City Centre.

We are thrilled to hear that you and Ozzy enjoyed the stay with us.

Our parking is operated by a third party vendor. Unfortunately, we do not have the ability to adjust rates.

We look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Hotels by Marriott Ottawa City Centre

Address: 101 Lyon St N, Ottawa, Ontario K1R 5T9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Ottawa
#8 Business Hotel in Ottawa
#18 Romantic Hotel in Ottawa
Price Range: $123 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Hotels by Marriott Ottawa City Centre 4*
Number of rooms: 410
Official Description (provided by the hotel):
Business travellers, meeting attendees, and friends and families will be delighted with an outstanding variety of food and flavours as well as warm customer service in a clean, and friendly place. ... more   less 
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Also Known As:
Delta Ottawa City Centre Hotel Ottawa
Ottawa Crowne Plaza

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