My wife and I went to this hotel the day we had our dog put down -- we couldn't stand to go home, and just got in the car and drove to Kanata with an overnight bag and a box of kleenex.
The desk clerk, upon hearing why we were there, took absolute care to make us comfortable. She started by upgrading us to an executive floor, then found us the best possible price, and finished by sending a complimentary basket of fruit/treats to our room.
The room was beautifully appointed for a Holiday Inn (the Select part of this line of hotels is key!) with fluffy robes, down duvet, and nice furnishings in good condition. Bathroom was impeccable, and bed linens were luxurious.
Room service was quick, hospitable, and helpful. Prices were reasonable. Wine list is well rounded for a chain hotel.
Our experience in the hotel restaurant was also positive. The staff were alert, helpful, and incredibly friendly (for example, they noticed I was reading a day-old newspaper that I had brought with me, and offered to bring me that day's paper!). The food was good, the prices fairly good, but the staff made the restaurant.
If I ever had cause to recommend a hotel in Kanata (west of Ottawa), this would be the one. Good value, exceptional service.
- Free Wifi
- Free Parking