Stayed at this hotel for a few nights on a business trip to Ottawa. I had some very good night sleeps on a comfortable bed. The hotel is kept quite clean and the housekeeping staff is doing a very good job.
- Comfortable bed
- Spacious rooms and bathrooms
- Very clean
- Pillow selection
- Located on a busy street and although you don't hear the street noise, it can take several minutes to get in/out of the parking through the lone entrance during busy traffic time. The issue was further compounded by city work maintenance that caused the entrance to be reduced to a single vehicle width. Not the hotel's fault but inconvenient nonetheless.
- Bed spread is quite thin and I would have appreciated a duvet or something thicker/warmer
- Breakfast is basic and bland. Pancake maker didn't work for a few days during my stay
- Though the hotel is offering amenities, maintenance appears to be lacking. For example, the hotel offers guest laundry, but the washing machine was broken. The gym has 2 treadmills, but one was broken. Etc
- Checkout was unpleasant. A copy of my invoice was left under the door during the night. When I wanted to checkout at the counter in the morning (and leave my room keys), there was no one at the counter. After waiting 5 mins, I spoke to the "breakfast lady" who called someone in to the desk. A man came in and despite a very short discussion, it was clear in my mind that the man could learn a thing or two about customer service.
- Heater / Fan unit would constantly go on-and-off through the night, loud enough to disrupt sleep at times.
In general, I've had a good experience at the hotel, less the parking / entrance situation and lousy checkout experience.
- Official Description (provided by the hotel):
- Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Nepean