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“OUTSTANDING quality and service”

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Holiday Inn Express & Suites Ottawa West - Nepean
Ranked #44 of 69 Hotels in Ottawa
Certificate of Excellence
Reviewed August 12, 2013

Spent a week visiting friends in Ottawa recently and stayed at this hoted. The staff was extremly accomodating, very friendly and quick to respond to my family's requests. Case in point - the light bulb in the entry way to our room burnt out. I called the front desk to report it and within FIVE minutes maintenance had it replaced. The room was spacious - two double beds and a pull-out, a kitchenette area, extra chairs, workstation table, large flatscreen television - and the bathroom was spotless. Also had easy access and fast Wi-Fi. The breakfast fare was very good and the dining area staff was OUTSTANDING. The pool and surrounding area was always well maintained and stocked with fresh, dry towels. When traveling with kids, a pool is a MUST and this one was great! Very clean hotel, great staff, the stay was well worth the money, and I will definitely stay there if visiting Ottawa again in the future. Excellent marks all around!

  • Stayed: August 2013, traveled with family
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2  Thank Marty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
express4545, Director of Sales at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this reviewResponded August 15, 2013

We sincerely want to thank you for your wonderful response. It is such a pleasure to read such a positive review. We are so pleased to hear that you and your family enjoyed your experience at our property. We strive to offer the utmost comfort and convenience and it is always a joy when we can provide our team with such excellent feed back. Thank you, once again, and we sincerely hope that you have the opportunity to make a return visit in the near future.

Warmest Regards,
Carley H
Sales Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (271)
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171 - 177 of 271 reviews

Reviewed August 11, 2013 via mobile

We stayed here for 3 days to visit family nearby. Staying in Nepean was a slightly less expensive option than Ottawa since we had our own car. We have a teen boy and girl, so the Queen suite was a great option for us with 2 Queen beds and a pullout couch. The room also had a bar sink, microwave and fridge. Front desk and housekeeping staff were very responsive to our requests and the room was very clean. Breakfast was included and was decent with nice bagels, pre-packaged muffins, sausages, eggs, cereals, toast, yogurts, bananas one day, apples the next. Juices, milk, coffee and tea were available. Get there by 9:15, before it closes at 9:30. Lots of shopping and restaurants nearby.
I would recommend this hotel.

  • Stayed: August 2013
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Thank Ann_Mroue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2013

Just had to tell everyone how happy we were to walk into a new, updated and welcoming Hotel. It is spotlessly clean and for people like ourselves, who do not like to stay anywhere overnight, we were pleasantly surprised. The staff were wonderful. It even offers free breakfast in a lovley dining atmosphere and a nice indoor pool. There are also lots of restaurants and fast food places close by on Robertson Road. You will not be disappointed.

  • Stayed: August 2013, traveled with friends
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Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013 via mobile

The rooms were lovely and clean, the check in was quick and Daniel was very personable and helpful. Breakfast was standard HIEX fare which, while not gourmet, is filling, varied and enjoyable. It's nice to have a decent breakfast included in this day and age and its appreciated. I'd comment on the great service by the breakfast attendant who cleared our plates but, unfortunately, she wasn't wearing a name tag. We will definitely stay here again next time we're in Ottawa!!

  • Stayed: August 2013
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Thank Round2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

It's what you would expect for an older Holiday Inn. The staff was very friendly and really went out of their way to make us fell welcome. The rooms were clean, breakfast was good. Rates were excellent!

  • Stayed: July 2013, traveled with family
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Thank james w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

This holiday inn was very clean and the bed was very comfortable. The price was a little high but it appeared that it was in line with hotel prices in the Ottawa area. The gentleman at the reception was very accommodating. The breakfast was typical of a Holiday Inn, which I find to be one of the better breakfasts included in a hotel stay. I would stay here again but would try to book in advance in the hope of obtaining a better rate. If the hotel rate had been a bit more reasonable I would have rated the hotel excellent.

  • Stayed: July 2013, traveled as a couple
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Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

Reserved 3 rooms for 3 nights for a family event in Ottawa. Address should be 45 Robertson Rd., Ottawa. Booked using Hotwire - so rates were good. We were able to get 3 rooms on same floor close after some discussion.
Good location, lots of parking, close to good restaurants and easy access to Ottawa and highways to the west and south. Grand children enjoyed the pool. Breakfast was adequate. Staff was friendly. Good overall experience.

  • Stayed: July 2013, traveled with family
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Thank Al W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Rd, Ottawa, Ontario K2H 5Y9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#17 Business Hotel in Ottawa
Price Range: $146 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Our rates include FREE ‘Smart Start Breakfast Bar’ including hot & cold items, served in the great room off the lobby. Included in the rate is FREE wireless internet access throughout the hotel, as well as ample FREE parking. Our well-appointed guest rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TVs, coffee machines, and our beautiful SimplySmart® guest bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean

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