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Holiday Inn Express Hotel & Suites Ottawa Airport
Ranked #30 of 67 Hotels in Ottawa
Certificate of Excellence
Kawartha Lakes, Canada
Level Contributor
307 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Mixed Review”
3 of 5 bubbles Reviewed February 28, 2013

Recently stayed for 2 nights for business with my husband. Hotel is very nice. Some of the front desk staff were friendly; others not so much. Room was huge and nicely decorated. Bed was lumpy and not great for my back. When we got back to the room on the second day at 4:30 they were just starting to make it up so we spent 35 minutes in the lobby killing time while the room was made up. When we went back upstairs, they were just closing the door. The next day when we checked out I commented on the bed and the late cleaning; they adjusted our bill by about 10% without me even asking so that was good customer service. Breakfast was standard Holiday Inn fare. Only heard one plane the whole time we were there -- very good for an airport hotel. I would return.

  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LastMango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review, July 11, 2013
Dear LastMango,

Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate the compliments on the staff and the level of service provided. I apologize for any inconvenience the bed conditions may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

310 reviews from our community

Traveler rating
    173
    103
    21
    6
    7
See reviews for
79
45
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135
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Oakville, Canada
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

We stayed at this hotel on a business trip to Ottawa. We were visiting a location in Nepean and travelled by Via train while meeting colleagues that flew in at the Airport. I believe this location is convenient for both air travellers and train travellers that travel to the Fallowfield train station in Ottawa. The rooms are comfortable and quite new as I believe the hotel is new as well. There is no restaurant close by and you will need to drive to get to one so a car rental or taxi would be required if staying here. The rooms are expensive for a Holiday Inn Express as well but I believe you are paying for the convenience. On the whole a convenient and comfortable stay.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mojo030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 of 5 bubbles Reviewed February 3, 2013

I had a nice time here whilst staying with my wife for 2 nights in Jan end... With an unbeatable location, its good value for the slightly higher tariff of close to USD 150 per night b&b. The rooms though are very clean and the all other amenties excellent with the exception of the wifi which was a bit dicey.. The breakfast is adequate without being spoilt for choice. The reception staff especially an employee named Daniel need special mention for the efficiency and courtesy.

Room Tip: 4th floor rooms possibly have a better view...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bhaskar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 1, 2013

We have stayed at this hotel twice, most recently for one night prior to an early morning flight. We picked the hotel because it is new so feels fresh and modern. The rooms are large and come equipped with a small fridge with a freezer, a microwave, and a coffee maker. We weren't able to access the breakfast as it started at about 6:30 am, but were told we could have a bagel, yogurt, juice etc packed for us the night before if we'd like, which was a nice offer ( we didn't avail ourselves of it though).

We ate out at The Keg which was a five minute drive away. There didn't seem to be too many restaurants nearby. We also went to a movie at South Keys (Cineplex) and that was a 5 - 10 minute drive away.

Our room overlooked the park n fly parking lot so we could't have asked for a closer location to this service which made our journey to the airport really easy. You can no longer park your car at the hotel while you are off on your trip, but at least when you are staying overnight at the hotel the parking is free.

I should mention that the swimming pool is tiny - if I swam on the diagonal, it only took me four front crawl arm lengths o traverse he distance so is definitely not appropriate for summing lengths.


This hotel served our purposes, and we would stay again prior to an early morning flight (wake up call right on time at 4:30!!)

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laval, Quebec, Canada
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

Very nice hotel,close to Ottawa airport, good shuttle service, coffee always available, very comfortable mattresses and pillow menu. Very friendly reception staff. Only complaint is about the quality of the mattress on the sofa bed but that is a small detail.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Solid 9/10.
Friendly check in staff.
Nice big, clean rooms. Good assortment of pillows. "Firm" didnt mean 18 inches thick, soft didnt mean bury your head and suffocate. Good WiFi signal strength.

Not too much you can walk to nearlby, theres a pub next door, otherwise you have to drive a couple miles along Hunt Club, or drive up to Bank St. to find some places to eat.

Only thing stopping my giving a 10/10--use fabric softener on your pillowcases, sheets etc! You could feel the hair on your arms raise when putting then near the pillow, sheets or comforter. Might not be an issue to some, but give me the "willies".

  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gomerpyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smiths Falls, Ontario
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

We stayed at the Holiday Inn Express recently due to having a very early flight the next morning. Check in was quick and the young lady who checked us in (sorry I can't recall her name) was so friendly, professional.
When she mentioned that there was a free continential breakfast in the morning, we told her that we would be checking out before breakfast would be served. She immediately went into the kitchen and got a a couple of yogurts and muffins to take up to our room so we'd have something to eat before heading off to the airport. This was way above and beyond our expectations and we were so impressed with her thoughtfulness.
The room was very clean with a comfortable bed and the bathroom was also spotless, with the shower having wonderul water pressure.
We will definately stay here again whenever we visit Ottawa!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank canadianeh_20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Ottawa Airport

Property: Holiday Inn Express Hotel & Suites Ottawa Airport
Address: 2881 Gibford Drive, Ottawa, Ontario K1V 1C3, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Romantic Hotel in Ottawa
#21 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Ottawa Airport 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Ottawa Airport Hotel Offers a Free Airport Shuttle From 5 AM-11 PM Located right outside Ottawa near Ottawa Macdonald-Cartier International Airport, the Holiday Inn Express Ottawa Airport is a great place to begin your Canadian vacation. With close proximity to Ottawa s biggest leisure and business attractions, you will find a comfortable stay at an affordable price. For the business traveler, our Ottawa hotel is just a few kilometers away from Centurion Conference and Event Center. You can also get to the heart of downtown Ottawa quickly and easily, as it is just twelve kilometers from our airport hotel. Ottawa s information technology industry is right at your fingertips with businesses such as Black Coral and Apple Canada within ten kilometers of our hotel near Ottawa International. Ottawa s many tourist attractions are all located within a short distance of our hotel near Ottawa airport. Parliament Hill is just 12 kilometers away, in the heart of downtown Ottawa. A little further away from our Ottawa airport hotel is Mont Cascades. This mountain offers skiing in the winter and hiking trails in the summer. During your stay at our hotel near Ottawa International, you can take advantage of the indoor heated pool & whirlpool spa and the free Internet access. Come Stay Smart with us at the new Ottawa airport hotel and see what Ottawa has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Ottawa Airport
Holiday Inn Express Ottawa
Holiday Inn Ottawa

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