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“CLEANING FEES??? R U SERIOUS???”

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Fairfield Inn Toronto Oakville
Ranked #9 of 11 Hotels in Oakville
Brampton
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“CLEANING FEES??? R U SERIOUS???”
Reviewed April 11, 2012

A bunch of friends and I stayed at this hotel in celebration of 2 of their birthdays. We had plans to visit a bar that was close by and had informed our guests that if they were going to drink, then there would be no way they were going to drive home. We had booked 2 rooms originally and once we came back booked a third room as well to accommodate a few extra friends. The security guard at the hotel was very friendly and so was the woman at the front desk. In the morning when checking out we cleaned up the rooms as much as we could and checked out.

A few days later my friend and I, who had put the rooms on our credit cards received billing for 150 for each room. Clueless as we were we phoned the hotel and were told that these were for cleaning services. First thing that came to mind was, what the hellll?? We have stayed in many hotels before in groups smaller and larger and we have never experienced such charges. We have stayed in almost every hotel downtown and many in niagara falls area and have never encountered this. Once we called in we were forwarded to the lady in charge and were told that they had pictures of each room. We asked her to please email us the pictures since we do not live in the area of Oakville and are students who have education responsibilities. We told her it would be a hassle for us to come all the way over there to view the photos and asked politely if they could be emailed to us to which she responded very rude and disrespectfully. Told us that she did not have time to deal with us and got very irritated way too quickly. I mean we are being charged 450 total, we have a right to speak with her to identify exactly what we were being charged for. She resisted to explain to us exactly what was wrong with the rooms and had just forwarded us straight to the manager whom we have not yet been able to get in contact with.

Once again I must add that we have never ever seen such charges applied to a hotel room, where there were no damages. Sorry but we are university students who cannot afford to just pay fees where we dont believe we are being correctly charged. We even told her that sure one of the rooms may have been messy (nowhere close to as messy as hotels we have stayed at before) and told her we would pay for one room, but we believe the other two rooms were pretty close to being spotless.

We are now waiting for the manager to call us back and have filed a complaint with customer care.

We advise not staying at this hotel to avoid the BS that follows and to spend your hard earned money elsewhere.

Room Tip: 2nd floor. 3 rooms.
See more room tips
  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jassi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 9, 2011

Nice room, location is poor. No restaurants, shops etc. Other than that nice place

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redrhino1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, BC, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2011

2nd stay here mainly due to proximity / convenient location. Rooms are quite decent however you can't open the window! The a/c unit is loud and it dries out the room (and you) throughout your stay. The complimentary bottled water was appreciated as was the free breakfast. Bed was soft-ish but not bad. Loud in the morning with doors closing etc but overall a peaceful stay.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beenderedundat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
upstate new york
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 5, 2011

Fairfield is a good chain, but this hotel does not meet its standards because it is not being properly maintained.

The hall carpets are worn and dirty. The bedding has a tired look, and the pillows are second rate. The individual air conditioning unit in our room was too noisy - not just the usual whooshing of air but additional noise that I associate with wear or something loose - and we were told that this was an older hotel and that was the way they were. The room windows are sealed, which is good for energy efficiency but bad for removing odors from previous occupants and cleaning solutions. The shower plumbing was functional but cheap.

The fan in the one elevator was extremely noisy - again, a wear problem - and appeared dusty.

It also appeared that family of hotel staff were eating in the breakfast area, which was already too small and overcrowded on this holiday weekend.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ivy_professor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrianColes, General Manager at Fairfield Inn Toronto Oakville, responded to this review, September 7, 2011
Thank you for taking the time to review your recent stay with us. I am truly sorry you did not enjoy your time with us more.

We are constantly striving to upgrade our property to ensure our guest's satisfaction, and have made significant investments in the past three months to improve many of our amenities. While there are still areas requiring our attention, please rest assured that we are aware of these opportunities to improve our product, and are addressing them as quickly as we are able. As an example, we have already ordered new carpet to replace the hall carpets that you had noted were worn.

If you would like to discuss your stay further, please feel free to contact me at (905)829-8444, or by email at brian@sunnyhospitality.ca. I would be more than happy to speak to you.

As we continue to improve our product, I hope that you will consider staying with us again the next time you find yourself in the Oakville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Illinois
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 5, 2011

The room was fine. It was clean, not very spacious at all. Maybe we were given a small room because we were on points? The fridge is really just a mini bar with nothing in it. It is annoying to have to unlock it each time you open it. We were here for 3 nights and would have liked an option for a larger frig. The staff was rarely at the front desk. One time we waited 20 minutes and no one showed up. Since we were only in the room to sleep, it was fine for our our purposes but we will probably stay somewhere else if we come back to the area.

  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 16, 2011

Fairfield Inn is conveniently located right off the highway; easy to get to and away from. The front desk is courteous and the house cleaning staff are good. The rooms are clean and well kept. We had 2 rooms one of them had a musty odor but that may be owing to the lack of ventilation as the windows cannot be opened. There was continental breakfast daily and internet was free with the room. Plenty of parking up front. There is a indoor pool that we did not use and a fitness center on the first level.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RadForLess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrianColes, General Manager at Fairfield Inn Toronto Oakville, responded to this review, August 18, 2011
Thank you for your kind review! I'm glad you enjoyed your stay with us, and found our staff and facilities to your liking.

Guest input is one of the best ways for us to identify potentially problematic areas of the hoteI. I would love to hear from you at brian@sunnyhospitality.ca regarding the rooms you were in, as this would allow me to address the odor you experienced.

I hope you will stay with us again if you find yourself back in our neighbourhood!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 10, 2011

Needed an overnight stop and picked the Fairfield Inn Oakville as it is right next to the QEW. Check in was fast and the front desk clerk was friendly.

My son used the pool, which is on the small side with a maximum occupancy of 10. No towels available, another guest went to the front desk and came back with a stack of fresh towels.

The room size is adequate as is the bathroom. The room was clean although I did find a couple of strands of hair in the bathroom. The A/C is old, loud and hard to adjust.

Followed the sign to the vending machines (4th floor) only to discover that there were no machines, only 2 blue recycling bins? Breakfast was a bit on the sub-standard side in comparison to other Fairfield Inn properties. It appeared that items weren't being replenished. Also, the breakfast area is VERY tiny.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MuppetWrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrianColes, General Manager at Fairfield Inn Toronto Oakville, responded to this review, August 12, 2011
Thank you for taking the time to review your stay with us.

I'm sorry that you did not enjoy your stay more. While we do our best, being a small hotel means some of our facilities aren't as large as our guests are used to. That said, the service and cleanliness issues you experienced, such as hair in the room and no towels at the pool, are not acceptable. We are always striving to improve the experience for all of our guests, and I will pay special attention to ensuring that these items are addressed, and that future guests do not experience similar issues.

I hope you will continue to consider the Fairfield Inn the next time you find yourself in Oakville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Toronto Oakville

Property: Fairfield Inn Toronto Oakville
Address: 2937 Sherwood Heights Dr, Oakville, Ontario L6J 7L3, Canada (Formerly Days Inn)
Phone Number:
Location: Canada > Ontario > Oakville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Oakville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Toronto Oakville 2.5*
Number of rooms: 80
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Also Known As:
Fairfield Inn Toronto Oakville Hotel Oakville
Fairfield Inn Oakville
Fairfield Oakville
Oakville Fairfield Inn
Fairfield Inn Toronto Oakville Ontario

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