A bunch of friends and I stayed at this hotel in celebration of 2 of their birthdays. We had plans to visit a bar that was close by and had informed our guests that if they were going to drink, then there would be no way they were going to drive home. We had booked 2 rooms originally and once we came back booked a third room as well to accommodate a few extra friends. The security guard at the hotel was very friendly and so was the woman at the front desk. In the morning when checking out we cleaned up the rooms as much as we could and checked out.
A few days later my friend and I, who had put the rooms on our credit cards received billing for 150 for each room. Clueless as we were we phoned the hotel and were told that these were for cleaning services. First thing that came to mind was, what the hellll?? We have stayed in many hotels before in groups smaller and larger and we have never experienced such charges. We have stayed in almost every hotel downtown and many in niagara falls area and have never encountered this. Once we called in we were forwarded to the lady in charge and were told that they had pictures of each room. We asked her to please email us the pictures since we do not live in the area of Oakville and are students who have education responsibilities. We told her it would be a hassle for us to come all the way over there to view the photos and asked politely if they could be emailed to us to which she responded very rude and disrespectfully. Told us that she did not have time to deal with us and got very irritated way too quickly. I mean we are being charged 450 total, we have a right to speak with her to identify exactly what we were being charged for. She resisted to explain to us exactly what was wrong with the rooms and had just forwarded us straight to the manager whom we have not yet been able to get in contact with.
Once again I must add that we have never ever seen such charges applied to a hotel room, where there were no damages. Sorry but we are university students who cannot afford to just pay fees where we dont believe we are being correctly charged. We even told her that sure one of the rooms may have been messy (nowhere close to as messy as hotels we have stayed at before) and told her we would pay for one room, but we believe the other two rooms were pretty close to being spotless.
We are now waiting for the manager to call us back and have filed a complaint with customer care.
We advise not staying at this hotel to avoid the BS that follows and to spend your hard earned money elsewhere.
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- Also Known As:
- Fairfield Inn Toronto Oakville Hotel Oakville
- Fairfield Inn Oakville
- Fairfield Oakville
- Oakville Fairfield Inn
- Fairfield Inn Toronto Oakville Ontario