If you are looking for a true spa experience, I don’t recommend Rosewater Spa. I've had a couple issues with this spa before. Their front staff is quite rude (not at all friendly and warm like you would expect a spa greeting to be). They don’t provide robes or slippers, nor do they have a change room. Their staff performing the services are quite amateur, and talk too much (much of the staff is young, and they find it necessary to go on about their drinking plans for the night ..not the type of conversation you want to hear when getting a massage/wrap). When your massage is done, they don`t greet you with water nor do they advise you to keep hydrated – seems like basic information to be given after a massage, but don`t expect anyone at Rosewater to go above and beyond to make your visit enjoyable. I used to go to Rosewater Spa frequently because of the convenience, but I would rather travel an extra few minutes to another location that actually knows how to treat their spa clients.
I booked an appointment on New Years Eve for a massage, which was confirmed. A few days later I get a message on my phone saying they have to cancel my appointment because they double booked it (how professional eh). Being New Years Eve, I had already arranged my entire schedule around my massage appointment. I was even willing to visit their other location, but they did nothing to fit me in or suggest another service for me (was willing to pay more for another service as well). I was quite disappointed, and no one at the spa even seemed to care of the inconvenience they cost me. I spend two hours calling spas within the area for an appointment, but being NYE they were all booked because of the short notice. On top of this, I received a call from another staff member the night before my cancelled appointment, accidentally calling me to confirm it – yes, please call a client whose appointment you cancelled to confirm a non-existing massage time – extremely unprofessional! Another issue with Rosewater is that they will tell you to take off your shoes when coming in during the winter, only so your socks can get completely soaked with the accumulated slush all over the front. I emailed the owner about the NYE situation, but surprise, surprise – I received no response.
One of my favourite Toronto Spa’s (Hammam) was kind enough to fit me in, and even though it was a bit out of my way to travel there, I was greeted with friendly staff, robes & slippers and a beautifully calm relaxation room (not to mention access to their steam room) – well worth the commute! Overall, Rosewater has a terrible staff, they are extremely disorganized, and their locations are lacking any spa vibe. If you are looking for a relaxing spa within the area I would look elsewhere, as I am sure there are other great places in Ancaster, Mississauga, etc.
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