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“very dissapointed”
Review of LIV Restaurant

LIV Restaurant
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Certificate of Excellence
Price range: $31 - $50
Cuisines: Canadian
More restaurant details
Restaurant details
Good for: Families with children, Large groups, Local cuisine, Business meetings, Romantic, Special occasions
Dining options: Late Night, Lunch, Breakfast, Dinner, Brunch, Free Wifi, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Dining style: Casual Elegant
Cross street: Glendale Avenue
Description: LIV Restaurant is the award-winning, unforgettable gem, located at White Oaks Resort in Niagara on the Lake. The locally inspired wine list, lighting and music in LIV provide a fantastic backdrop to a spectacular dining experience. The service exemplifies the Four Diamond level the hotel is known for and provides for an experience truly beyond expectations. Chef Michael Price and his team have done something extraordinary. They have taken Canada’s Basic Food Guide and transformed it through international cooking styles and seasonings to create an unparalleled, globally inspired four diamond menu. All of the ingredients are natural, each one chosen for its uncompromising purity. Our team are more than willing to come out of the kitchen (time permitting) to discuss the menu or any special dietary concerns you may have. The menu changes slightly every season to take advantage of the locally grown produce that is so abundant in the Niagara Region. The atmosphere is chic/sexy.
Toronto, Canada
Level Contributor
40 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“very dissapointed”
Reviewed November 5, 2012

Service was great with top notch waiters... Food was over-priced and flat. Our meat was over $200 with wine, I would expect more -honestly would not give this restaurant more than 3 stars.

Visited November 2012
Helpful?
1 Thank GlobalTravel399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at LIV Restaurant, responded to this review, November 6, 2012
Thank you for your comments. We appreciate you writing in and complimenting our Team on the service they provided however we are sorry that you did not enjoy your meal. It is unfortunate that we were not given the opportunity to make this right for you at the time of your dining experience as we want to ensure our guests leave pleased with their entire dining experience. We do take your comments very seriously. We would love for you to come back again so that we have the opportunity to provide you with the 5 Star service and experience we are proud of and known for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 reviews from our community

Visitor rating
    203
    39
    18
    5
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Arlington Heights, Illinois
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Liv”
Reviewed October 30, 2012

Contemporary atmosphere. Creative menu. Delicious food. Service was very good. We were seated by a window and the view was beautiful. It looked like a great hotel to stay at. Expensive.

Visited October 2012
Helpful?
2 Thank ckwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at LIV Restaurant, responded to this review, November 6, 2012
Thank you for your comments. We are happy to hear that you enjoyed your dining experience. With regard to your comment on price, LIV is a fine dining restaurant with comparable and competitive prices to other Restaurants in the area of the same calibre. We do also offer an alternate dining experience in our Play Urban Cafe which has exquisite food in a more casual dining atmosphere that you may want to try on your next visit. Thank you once again for taking the time to write in.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Made me lose the will to live.”
Reviewed October 24, 2012 via mobile

Without a doubt the worst meal I've had in decades. If I could give this place 0 stars I would. It defies description. To be fair, the service was very good. It was the food that was horrendous; there wasn't a single dish that was even remotely edible. I cannot understand how this place has received such good reviews - seems very suspicious to me.

Helpful?
2 Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at LIV Restaurant, responded to this review, November 6, 2012
Dear RP,
Your comments about your Liv experience has come as quite a surprise to us as we have never received feedback such as this. Unfortunately there has been times where our guests may not be completely satisfied with their meals but we are quick to make things right when we are made aware. In addition to the high level of service we strive to provide we also want to provide guests with exceptional dining experiences and delicious meals and I am sorry that you did not feel you received that with what you ordered.
I can assure you that all comments that have been posted on Trip Advisor our 100% genuine from actual LIV guests who have written about their own experience. Though you may not agree with their opinion, it is from their true experience and we appreciate all feedback both negative and positive as we will continuously strive to improve on our product and service. It is unfortunate that we were not given the opportunity to make it right with your meal but we will take your comments seriously and ensure all future guests enjoy every aspect of their LIV dining experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
655 reviews
363 restaurant reviews
common_n_restaurant_reviews_1bd8 620 helpful votes
“Breakfast at its Best”
Reviewed October 21, 2012

Great for a business breakfast meeting. The place was empty on a weekday morning -- everyone else was there for a conference or sports activities. Outstanding service, very good food, attractive room. And quiet, of course, because we were alone. Easy access from the main highway. A calm atmosphere to the whole place. Oh, the the price was very reasonable.

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank EagleEyeBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at LIV Restaurant, responded to this review, November 6, 2012
Thank you for your feedback and taking the time to write in. We are so very happy to read that you enjoyed your breakfast in LIV and that you found value in your meals as well. We hope that you will be able to dine with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Level Contributor
23 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“One of the best meals we've ever had!”
Reviewed October 18, 2012

We actually had the restaurant completely to ourselves. Our server Lisa was excellent. The food was one of the five best meals we've ever had...food was fresh and unique and amazing. The comped our wine when they felt they had a computer issue and hadn't gotten our meal as quickly as they would have liked. We hadn't even noticed. And then they provided us with a complimentary truffle plate with Happy Anniversary written in chocolate. It really was an incredible experience and will definitely go back.

Visited October 2012
Helpful?
2 Thank GTAer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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