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“Wonderful time!”

Benchmark Restaurant at Niagara College
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Certificate of Excellence
Price range: $20 - $25
Cuisines: Canadian
More restaurant details
Restaurant details
Good for: Local cuisine, Families with children, Scenic view, Business meetings, Romantic, Special occasions, Large groups
Dining options: Dinner, Lunch, Full Bar, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Dining style: Casual Dining
Cross street: Glendale Road
Niagara Falls, Canada
2 reviews
“Wonderful time!”
5 of 5 bubbles Reviewed June 1, 2014

I went to the Benchmark for the first time on May 31, 2014 to celebrate a birthday. We had a reservation of 14 people, to which they accommodated a special four course meal which is usually only for Saturday nights. We arrived and were immediately seated. We started off with a few of their handcrafted beer, which was delicious, along with their wine. My favorite was the rose. The meal was out of this word (Cream of Asparagus soup, Delmonico steaks, with a hazelnut tart). The service was amazing, timely, and with utmost courtesy. If you haven't had a chance to enjoy this restaurant, you are definitely missing out. It a beautiful restaurant, with beautiful views from every angle, due to the glassed in hexagonal shape. We will be back ASAP!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank 512twol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 reviews from our community

Visitor rating
    160
    70
    20
    7
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Saint Louis, Missouri
Level Contributor
123 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Lynn & Stephen Tour 2014”
5 of 5 bubbles Reviewed May 28, 2014

This "college restaurant" has a lot of individuals that want to make the hospitality service their life's work and it shows! Wonderful, thoughtful service; excellent presentations of every dish; each dish had favors that made you want more; delightful wine for their vineyards; and just an all around great vibe. On top of all that, it was inexpensive. By far and away the best value in the area. Can't wait to go back.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
99 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Always Excellent”
5 of 5 bubbles Reviewed May 25, 2014

This restaurant is an area gem. The food is consistently well made and served with great care. The students make very good wine and serve, prepare and present the food professionally. We make this a go-to place when we are in Niagara-on-the-Lake. We are yet to be disappointed. Reservations are always good and check to see if they are not having an event.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Choosyeaterfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
38 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“This was a great find!”
5 of 5 bubbles Reviewed May 4, 2014 via mobile

The food, service, wine list and ambiance were terrific. Found this on trip advisor and would definitely come back.

Visited May 2014
Helpful?
1 Thank debbie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
54 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 37 helpful votes
“Good food, long wait, nasty manager.”
3 of 5 bubbles Reviewed May 4, 2014

Had lunch at The Benchmark at Niagara College.
Food was amazing, but with only 10 tables there is no excuse to be kept waiting so long.
We ordered a Ploughman's platter to share as an appetizer.
Presentation was amazing!
But a cold dish with 2 pieces of sausage, 2 slices of salami, and 4 slices of another sausage style lunch meat, 5 small pieces of Brie, 1 slice of NC white cheddar, should not take 15 mins to plate and serve with a mostly empty restaurant.
Our main lunch was the NC Club House sandwiches.
Toast bread, assemble cold chicken, cold bacon, lettuce, tomatoes, cheese, mayo, and quarter. Why should this take 30 mins to assemble when there are only 10 tables, and most of them have been served already?
I get that this restaurant is part of the culinary course, so the staff are students, but unless there is only one person in the back of the house there is no excuse for it taking so long.
Yes, I get that they are trying to be upscale, but even when I've eaten at restaurants that run $50-$75 for a steak dinner, I've never had to wait that long.
I've worked "back of house" in everything from coffee shops, to diners, to 3 star restaurants. The goal is a maximum of 20 mins per ticket.

The young lady who waited on us was absolutely wonderful!

But the middle aged lady who was wandering around, (possibly the manager) was a,..... royal, um, ok let's just say she was rude and had no business being on shift if she was having such a bad day....
I asked for a container to take the left-overs as we didn't have time to finish eating.
She said she'd get one right away, then went and started greeting and seating guests while a Hostess was standing there who could have done that.
We had to ask a second time for a container, the woman actually snarled when she said "I'm sorry, I had to take care of something."
All we saw her take care of was taking work away from the hostess.

Will I ever go back there? Not a ******* chance.
The food was wonderful, the waitress was adorable, but the "manager", or whatever she was, was a nightmare.
On top of that, $50 for two clubhouse sandwiches and a plate with a small amount of lunch meats and a tiny bit of cheese is over kill unless Chef Lynn Crawford is standing in an open kitchen making the food herself.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Barbie_Girl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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