We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing Service”
Review of Reif Estate Winery

Reif Estate Winery
Book In Advance
More Info
$80.45*
and up
Private Winery Tour of Niagara-on-the-Lake
More Info
$113.87*
and up
Niagara-on-the-Lake Wine-Tasting Tour with Gourmet Lunch or Dinner
Certificate of Excellence
More attraction details
Attraction details
Owner description: Reif Estate Winery invites you to experience outstanding Wines of Ontario produced from premium grape varieties using progressive and innovative wine making techniques combined with time honored traditions passed down over thirteen generations. The 125 acre estate winery has been producing world-class wines for over 20 years and was founded in the Niagara Peninsula in 1982. Reif Estate's philosophy that "Great wines start in the vineyard" has been a commitment that has gained their wines over 150 international awards.
Ottawa, Canada
Level 4 Contributor
27 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Disappointing Service”
Reviewed May 17, 2013

I would like to echo another reviews comments about serivce. Terribly lacking. It definitely seemed that the servers were on commission. I walked in for a tour, I waited a solid 10 minutes for someone to look at me. I asked if I could join the tour (which hadn't left) and mysteriously the sever told me no, not today, it's over. I could see it and catch up with them in the lobby. The sever didn't offer me a chance to sample and ignored me after that. I have a voucher to go back with friends... will I use it? Not sure, it would take some convincing.

Visited May 2013
Helpful?
Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea K, Guest Relations Manager at Reif Estate Winery, responded to this review, May 21, 2013
Dear KB,
Thank so much for letting us know about your disappointing service, your feedback it is very much appreciated as we strive to do better through training and communication with our team. I do apologize as we obviously fell short in offering you a warm and welcoming experience and hope that in the future you might consider giving us another chance. We hope you will use your voucher to come back to see us sometime, we would love to see you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

453 reviews from our community

Visitor rating
    269
    122
    38
    14
    10
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Avon, Ohio
Level 5 Contributor
68 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Fantastic Wines, So Take Your Time”
Reviewed April 26, 2013

We visit this region at least twice a year to restock our private wine cellar, so we have gone to very nearly all the wineries by now. Even though we normally eschew the larger, more "corporate" ones, we have found that Reif is consistently excellent, and we have bought more and more of their wines. Their tasting room is lovely, their staff is knowledgeable and friendly, and their prices and specials are very good. Never miss any wine they are discounting: we got a case of a recently discounted red, and we kicked ourselves for not getting another. Try everything; you never know what you may love. Ask lots of questions; they are so accommodating and can steer you to wines you may love. Standouts: White Meritage and The Magician. But all of their wines are so good!

Visited October 2012
Helpful?
Thank enjay0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, New York
Level 3 Contributor
14 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Excellent Winery To Visit and Purchase Wines At”
Reviewed April 12, 2013

While there are literally hundreds of wineries in the Niagara Region, both on the American and Canadian sides, Reif Estate Winery has been one of our primary "final destinations" for the last three years. They have one of the largest selections of red & white wines, all reasonably priced including their ice wines, a great atmosphere in their tasting room, food pairing if you desire and very friendly personnel to assist you during your wine tasting. Their knowledge of wines is very extensive and they are willing to share that knowledge. Especially Archie and Carol. You'll come away with a better wine appreciation as well as a great new experience for wine tastings.

Visited April 2013
Helpful?
Thank Luke1015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario's Near North, Canada
Level 5 Contributor
88 reviews
36 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
“Amazing Evening”
Reviewed April 8, 2013

A group of us attended a private dinner at Reif Estate Winery. The evening started off with a glass of Riesling and a tour. I have been to this winery before, and the staff is very knowledgeable and friendly. After the tour we had a 3 course meal with wine pairings. It was delicious. Afterward we had a blind taste testing of 6 wines! Great fine and a very informative staff. Ended the evening by purchasing a few bottles to take home!! Highly recommend visiting this winery; you will enjoy some great wine and be impressed by their friendly and knowledgeable staff!

Visited March 2013
Helpful?
Thank B3achLov3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chatham, Canada
Level 4 Contributor
28 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Cool Quaint Winery”
Reviewed March 25, 2013

Brilliant staff, awesome wine creations, and a very unique winery overal. Love the main tasting/shop area, and their wines are soo tastey, specially their reds are awesome! With a perfect location on the way to NOTL, you have to stop here!

Visited April 2012
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Reif Estate Winery also viewed

Niagara-on-the-Lake, Ontario
Niagara-on-the-Lake, Ontario
 
Niagara-on-the-Lake, Ontario
 

Been to Reif Estate Winery? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing