This is a review for their restaurant not for the stay. I have been going to this place for few years and I have always loved the food and service. But since last two visits it has been disappointing. Service at the patio is slow and not up to the mark. Also the waitress serving at patio is not the nicest. She is also overwhelmed as she is mainly handling all clients at patio. As an example it's a vineyard and we ordered a bottle but she never returned to fill in the glasses again. Infact she never even asked to fill in water glasses.
Left food and gone. This is extremely bad service. This is a beautiful place and a good service can change someone's experience completely. I really hope that management of this place reads this review and improve the service.
- Official Description (provided by the hotel):
- Riverbend Inn ; located outside one of the prettiest towns in Canada, along one of the most scenic roads anywhere in the world, stands a Georgian mansion surrounded by 17 acres of vineyards, manicured lawns and gardens, and only minutes from the old town of Niagara-on-the-Lake. Recently restored, all will enjoy the countryside from our bar and restaurant, vineyard patio or settle into one of our individually appointed rooms reflecting our commitment to the finer things in life. Drop by and enjoy a glass of our own Riverbend wine. ... more less
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- Also Known As:
- Riverbend Inn And Vineyard Hotel Niagara-On-The-Lake