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“Bad service at restaurant”

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Riverbend Inn and Vineyard
Certificate of Excellence
Toronto
1 review
“Bad service at restaurant”
Reviewed June 16, 2014

This is a review for their restaurant not for the stay. I have been going to this place for few years and I have always loved the food and service. But since last two visits it has been disappointing. Service at the patio is slow and not up to the mark. Also the waitress serving at patio is not the nicest. She is also overwhelmed as she is mainly handling all clients at patio. As an example it's a vineyard and we ordered a bottle but she never returned to fill in the glasses again. Infact she never even asked to fill in water glasses.
Left food and gone. This is extremely bad service. This is a beautiful place and a good service can change someone's experience completely. I really hope that management of this place reads this review and improve the service.

  • Stayed June 2014
    • Location
    • Cleanliness
Helpful?
Thank Khushez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Toronto, Canada
2 reviews
Reviewed June 16, 2014

It must have been one of those off weekend. We came to stay with our two childs (6 and 7) for a 10 years anniversary weekend. I booked the hotel room 4 months ago. I informed them of the occasion in advance. They did nothing special! The room was great but it felt like a last minute decision to change our room. I wanted to bring a glass of champagne to my wife and all they could offer was some nappa knock off by the glass or a $80 bottle from France. Do they know that Niagara has some outstanding metode champenoise? I end up taking the hotel's winery drinks and it was not drinkable. Diner was ok but the food selection was not mouth wathering. They were accomodating for the kids which was great. The breakfast was a bit of a disaster. It took them more than 45 minutes to serve pancakes and soft boiled eggs. I am certain that they have a better standard for service but when you don't even asked someone who spent more than $600 on your establishment: "How was your stay?" I guess the only place they are going to find out is in social media. Stayed at the Riverbend the weekend of the 14th to the 15th of June.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cedriccanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 15, 2014

About a 5 minute drive from the busy main street of Niagara-on-the-Lake.Peaceful and relaxing grounds. From the back you can see the Peller Estate Winery. Staff was excellent and very accommodating. Food was excellent.

Room Tip: No elevator so those with mobility issues will do just fine on the first floor. Will probably bring...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kulchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverbendinn, Manager at Riverbend Inn and Vineyard, responded to this review, June 16, 2014
Thank you for sharing your feedback. Although we are only a few minutes from the main shopping street in Niagara on the Lake, we are truly a world away. 17 acres of manicured grounds, vineyards and gardens offer a tranquil setting for your getaway. And you are so right, room 102 with its 2 queen beds is great for a families.

Happy to hear you enjoyed your Diamond dining and our attentive hospitality.

Hope to see you back soon !

Management & Staff
Riverbend inn & Vineyard
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Peapack-Gladstone, New Jersey
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 9, 2014

The rooms are beautiful! We only stayed one night because we were on a 300 mile bike trip and were headed out the next morning to New York State. Every store closes at 6 pm so next time we're staying for at least 3 days. My only complaint is that we were not able to check in until 4 pm and we were hot and tired from cycling from Toronto. They need more housekeepers. We went from this hotel to a Hampton Inn the following night and missed those beautiful rooms.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hollebcfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverbendinn, Manager at Riverbend Inn and Vineyard, responded to this review, June 16, 2014
Glad to hear you enjoyed your short stay. Our check in time is 4:00 pm. When we can accommodate an early check in, we are happy to do so. In this busy season, when guests arrive before check in, we are happy to store your luggage and invite guests to relax on the patio or to lounge in a Muskoka chair while enjoying a beverage and beautiful vineyard view.

You must come for a few days next time, in order to enjoy all we offer !

Management & Staff
Riverbend inn & Vineyard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bancroft, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 4, 2014

It was a birthday trip for me, planned by my husband. We have been at Riverbend before and loved it (and that was in March 2013) so we chose to visit again while the trees were in blossom and the weather warm. The staff at the Inn are outstanding. I cannot compliment them more. They were friendly and anxious to please in every way. Our room was a corner with windows in two directions, beautifully furnished. The food was spectacular - especially the rack of lamb. I must also mention the location which is a short distance from the town but sufficiently distant that there was no sound of traffic or hubbub - only the twittering of the swallows nesting in the eaves.. Wandering out to the gardens after dinner to watch spectacular sunsets over the vineyards was a real treat.
One tiny negative was the lack of a small fridge in the room - our preference only.

Room Tip: Get a corner room.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ValWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverbendinn, Manager at Riverbend Inn and Vineyard, responded to this review, June 5, 2014
We are thrilled to hear that your stay was a pleasant one, as you joined us to celebrate your birthday. You and your husband were a delight and we loved having you at the Inn. It's nice you had the chance to return at this time of the year with the great weather we have been having. It sounds as if you really did enjoy many of the of great things we offer.

We hope to see you back soon !

Management & Staff
Riverbend inn & Vineyard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2014

We spent four nights at Riverbend and loved it. I have to start with the staff. They were cheerful, helpful, and approachable. I cannot overstate how happy they were to find answers, print directions, make reservations...serve us in anything we needed at the front desk. The restaurant service was as good as the food, excellent. We were fortunate to be there when the restaurant was quiet because most of the hotel visitors were involved in a corporate meeting and ate in the Coach Room. Our servers spent time with us when we wanted it and left us alone when appropriate. They were good judges of our wants. And even with the large function, the kitchen served up delicious food in a timely manner. The room was beautiful, very comfortable and clean, gas fireplace, spacious. The location is excellent. Sited on the Parkway, it is an easy ride to the Falls, to Welland Canal, or to the many wineries in the area. If you are a walker, it's an easy walk into the quaint town. Cycling down the parkway, to the lake shore, or into town is a snap. We loved Riverbend Inn.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerv50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverbendinn, Manager at Riverbend Inn and Vineyard, responded to this review, June 3, 2014
So glad you enjoyed your mini holiday at the Riverbend and got to experience all we and the Niagara Region have to offer. We really do pride ourselves on delivering attentive service from the minute you arrive to the moment you leave. You are correct we were hosting a corporate meeting during your visit and am pleased to hear that this did not impact your stay. We take great care in execution so both are individual travelers and corporate guests receive the same high level of service.

Thank you for taking the time to share detailed account of your holiday !

Staff and Management
Riverbend Inn & Vineyard
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Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 28, 2014 via mobile

We recently stayed here in a superior King, the room was awesome with windows on 2 sides, high ceilings and a little balcony, however the woodwork on the balcony was coming away and needs a coat of paint.
The bed was comfy if a little on the soft side. The bathroom was functional, as this is a historical inn a claw footed tub or rain shower would have been nice instead of the regular tub/shower combo found in any motel.
The food in the restaurant was amazing but the wine list was disappointing. Sitting in the middle of wine country I expected more than mediocre. I tried the flight of white wine and one of them was just undrinkable, some reserve wines from the local vineyards would be a great addition. We asked about corkage so we could have some decent wine with dinner but they were unable to accommodate us and we ended up ordering foreign wine.
Breakfast next morning was really good the omelet was to die for and the coffee was excellent.

Stayed May 2014, traveled as a couple
Helpful?
1 Thank Canada_gal_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
riverbendinn, Manager at Riverbend Inn and Vineyard, responded to this review, June 3, 2014
We are glad to hear you enjoyed your accommodation and dining experiences. We are sorry to hear you did not enjoy the selections on our wine list. The general feedback has been that it offers a good variety in terms of variety and price point. Will be sure to pass on your comments to the dining room manager.

Thank you for sharing your feedback.

General Manager
Riverbend Inn & Vineyard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverbend Inn and Vineyard

Property: Riverbend Inn and Vineyard
Address: 16104 Niagara River Pky, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 Romantic Hotel in Niagara-on-the-Lake
#11 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Riverbend Inn and Vineyard 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Riverbend Inn ; located outside one of the prettiest towns in Canada, along one of the most scenic roads anywhere in the world, stands a Georgian mansion surrounded by 17 acres of vineyards, manicured lawns and gardens, and only minutes from the old town of Niagara-on-the-Lake. Recently restored, all will enjoy the countryside from our bar and restaurant, vineyard patio or settle into one of our individually appointed rooms reflecting our commitment to the finer things in life. Drop by and enjoy a glass of our own Riverbend wine. ... more   less 
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Also Known As:
Riverbend Inn And Vineyard Hotel Niagara-On-The-Lake

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