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Hilton Garden Inn Niagara-on-the-Lake
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Reviews (1,443)
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All reviewsoutlet mallfridge and microwavetim hortonsnice hotelminute driveeasy accessfront desk staffbreakfast buffetconvenient locationpool and hot tubwine countrycoffee makershaw festivalwine tourqewfallshgi
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1,130 - 1,135 of 1,443 reviews
Reviewed April 26, 2013

This place offers a typical Hilton Garden Inn experience. Courteous, knowledgeable service. Clean rooms. Bed and breakfast option with hearty offerings (oops, they ran of waffle batter but did provide typical sincere Canadian apologies). Eclectic dinner menu with good food. Affordable wine offerings. Centrally located if you are driving (and no extra charge for parking) to the Queen Elizabeth/Regina (High)Way (QEW), petrol/gas station and Stone Niagara Road into the touristy strip of Niagara-on-the-Lake as well as the gazillion local wineries.

  • Stayed: April 2013, traveled as a couple
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Thank fisherdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank V, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded May 7, 2013

Dear TripAdvisor memeber,Thank you for your review and Four Star rating for our ideal location in midst of the Niagara’s Wine Region. Also, that our professional staff made your stay enjoyable from accommodation and amenities which we provide to our guests. We take pride in our services and it is always nice to hear that we have accomplished our goals to make your stay very enjoyable and most importantly that you will return in the very near future: Frank Vismeg

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Reviewed April 26, 2013

We found the hotel to be lovely outside, clean, and easy to find. With the inflated prices in N-o-t-L, we found it to be a great value. Really convenient to drive to the heart of the town. Little big of a journey, but we had no problem with the drive. We would definitely come again!

  • Stayed: August 2012, traveled as a couple
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Thank jmasc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded May 6, 2013

Dear TripAdvisor member ...

Thank you for taking the time to share your experience with us and giving us a Five Star rating! I'm pleased to learn that you enjoyed your experience in our hotel and Niagara Region and that you find our location ideal between Niagara-on-the-Lake and Mighty Niagara Falls!
We work very hard to "share the light and warmth of hospitality" with each and every guest, we do "walk the talk" and make sure that the entire team contribute to our success.
We hope to welcome you again in the very near future, and extend our friendly hospitality. With kind regards and Skål: Frank Vismeg

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Reviewed April 25, 2013

We stayed at this hotel for 1 night and had a wonderful experience. The front desk staff were friendly and helpful when looking for directions to stores/events. I would stay here again. Great on/off access to the QEW.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded May 6, 2013

Hello Brian,
Thank you for your valuable comments and we are very happy to hear that you have enjoyed your stay and that we have met your high expectations. We are ideally located only short 12 minutes drive either to Downtown Niagara-on-the-Lake or Mighty Niagara Falls.Look forward for an opportunity to welcome you back in the near future. Thank you for your patronage and Skål:
Frank Vismeg

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Reviewed April 24, 2013

I like Hilton Garden Inns for their simplicity and cleanliness. This one is no exception. The Hotel is right off the QEW and very convenient to nearby Brock University. One cautionary note - the hotel is not located in the scenic part of Niagara on the Lake. It is a solid 10 - 15 minutes away from there.

Room Tip: They have great family suites, with kitchenettes.
  • Stayed: February 2013, traveled with family
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1  Thank poorfarm153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded April 28, 2013

Dear Hilton Garden Inn Loyal Guest,
Thank you for your time and courtesy to write a review on your recent stay at the Hilton Garden Inn and to giving us high rating for our cleanliness and facilities. We take a great pride in our facilities, service and our professional staff and that you and your guest had a great experience with our accommodation, good services and most importantly that you find our location central with only 12 minutes drive to either Niagara Falls, Brock university or Downtown Niagara-on-the-Lake with over 60 wineries and over 50 golf courses and many world class attractions. Our entire team are looking forward to welcome you back: Frank Vismeg

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Reviewed April 19, 2013

Stayed here for our 32nd anniversary getaway.Staff overall did a good job. Restaurant staff was great. Food was excellent. Room was clean.Tub rooms are noisy with the sound of running water from above loud enough to wake us up at 550am. Booked out after one night.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrankVismeg, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded April 22, 2013

Dear Trip Advisor member ...

Thank you for taking the time to share your experience with us! I'm pleased to learn that you enjoyed your experience in our Great North American Grill and that find our Food "Excellent"!
We work very hard to "share the light and warmth of hospitality" with each and every guest, and it is disappointing when we don't "walk the talk". Please accept my apology with water noise in early morning. We are taking your comments seriously and following up with pour Maintenance Team to rectify the noise. We hope to welcome you again to our hotel in the very near future.

Warm regards and Skål:Frank

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