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Best Western Colonel Butler Inn
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Reviews (588)
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All reviewswaffle makermake your own wafflesbreakfast roomno elevatortim hortonshard boiled eggsfree breakfastfresh baked cookiessmall hotelclean roomstwo double bedsstay there againyogurtgreat place to staythe main dragdowntown areavisiting niagara on the lake
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420 - 425 of 588 reviews
Reviewed December 29, 2013

As a loyal BW platinum points member, we we're upgraded to a King's suite with a fireplace. Front reception were very friendly and answered our questions. Will stay again in the future when visiting Niagara on the lake.

  • Stayed: November 2013, traveled with family
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Thank NeekonD800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this reviewResponded December 31, 2013

Thank you for being a Best Western Platinum Rewards member. We appeciate your loyalty to Best Western and we're glad we were able to upgrade you to one of our King Superior rooms. We hope you will be able to stay with us again! Have a happy New Year!

Derrick Medcalf, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

Nice clean hotel - reasonably priced - super locale. We stayed for a family party located nearby. Bed very comfy, nice fireplace in our room. Super friendly staff. Great coffee, nice breakfast. Bathrooms could use an update. Express check out would be an enhancement to service. Too much paper!

Room Tip: Noisy on the ground floor near the bar (smoking area)
  • Stayed: December 2013, traveled as a couple
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Thank melissa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this reviewResponded December 29, 2013

Dear Melissa, we're so glad that you had a great experience staying with us while visiting your family in Niagara on the Lake. Thank you for your suggestions. We actually are updating all guest bathrooms over the next couple of months. And we will do an express check out if a guest asks for it, we don't automatically do it as we like guests checking out in person so that we can ask them how their stay was and to say our farewells. Thank you for leaving a review and we hope you can visit with us again!

Derrick Medcalf, General Manager

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Reviewed December 27, 2013

We have stayed here twice, and it is always a pleasure. The rooms are immaculate, and the beds are extremely comfortable. Derrick has always been friendly and helpful. When we checked in on a Sunday evening, he offered to call a restaurant that was recommended by a local winery to make sure that they were open on a Sunday night. I have food allergies, and each time I have stayed there, they let me read the packages for some of the breakfast tiems so that I know if I can eat them (such as the waffle mix). We will stay here each time we come to Niagara-on-the-Lake. It is also very affordable. In warmer months, we could walk downtown. To drive, it's minutes to town.

  • Stayed: December 2013, traveled as a couple
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Thank Dawn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this reviewResponded December 31, 2013

Dear Dawn, thank you for staying with us again and for your kind words. I'm glad that you can enjoy our breakfast even with certain food allergies. We appreciate your loyalty and we look forward to welcoming you back again and again. Cheers to a new year!

Derrick Medcalf, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 25, 2013

We stayed here for Christmas. The first thing that stands out is how helpful the staff is. They answer any questions you have and, if they don't know the answer they try to find it for you.
The room we had was simple (no fridge or microwave) but it was clean,the beds and pillows comfy and lots of towels.Lots of good lighting, nice big TV, and a continental breakfast which was quite sufficient. Oh yes, when you check in they give you two free cookies and they were good and fresh.
If really pressed for any suggestions for this hotel, I would perhaps suggest them supplying free coffee/tea for their guests available all day/night. There is a Tim Horton's across the street for whomever likes Tim Horton's (we don't) and the rooms do have a coffee maker and tea and powdered creamers,but sometimes it's just nice to not have to make any and have it available in the lobby etc.
Other helpful info: we booked online and it was without any problems and the price was very reasonable. I recommend it for anyone who is on a budget but wants something nice, clean with great staff.

Room Tip: Make sure you specify what kind of bed you want. I forgot to specify a queen or king so we had two doubles,....it was a bit tight, but nice and cuddly :)
  • Stayed: December 2013, traveled as a couple
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Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2013

Stayed one night in this hotel. Very pleasant staff-all very welcoming. Room was standard Best Western. Very comfy bed. Very clean. Comfortable over all. Very short drive to down town Niagara-on-the-Lake. Would happily stay here again.

  • Stayed: December 2013, traveled as a couple
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Thank travelguru58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this reviewResponded December 24, 2013

Thank you for your compliments, we are glad you had an enjoyable visit and would come back to stay with us again. Hope your holidays are merry and that you have a happy new year!

Derrick Medcalf, General Manager

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