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“Colonel Butler is my favourite in Niagara region”

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Best Western Colonel Butler Inn
Certificate of Excellence
London, Canada
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Colonel Butler is my favourite in Niagara region”
Reviewed August 31, 2013

It is the perfect hotel for me when I go to the Shaw, which I do at least twice a year. This visit was a free reward, and just as enjoyable as those I pay for. The hotel has no restaurant (continental style breakfast is good, and the bar next door which they own serves hamburgers and pizza). There is a family restaurant across the street, and a high class restaurant a very short walk away. The rooms are comfortable, but it is sometimes a bit of a challenge to get the television pointing to the bed. Definitely a reccommended hotel. Another plus is the parking is free.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank dave-at-london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 reviews from our community

Traveler rating
    267
    167
    46
    13
    2
See reviews for
109
243
18
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Québec, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 27, 2013

We went to this hotel upon find on the Internet. We wanted a place where we can park and walk. This hotel is wisely placed as everything in less than 1.5km around. The service is excellent, the continental breakfast also and staff is so nice. We had some great time in this hotel. The room was more than clean. Highly recommend this hotel

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Guy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 17, 2013

Stayed in the Colonel Butler Hotel in NOTL in July 2013 and having been there before many times was expecting the usual friendly and efficient service which is a characteristic of this hotel. This year all the staff from housekeeping, dining room/kitchen thru to front office excelled themselves and were extremely hardworking, helpful and friendly, especially during a power outage due to a thunderstorm on a Friday nite/Saturday morning. I unhesitatingly recommend this hotel as one of the friendliest and most helpful in which I have stayed, and it is truly a 'home from home'.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review, August 22, 2013
Thank you for your continued loyalty and for such high praise. I'm thrilled you enjoyed your stay and I appreciate that you would are so willing to recommend us. We are fortunate to have such a great team here that prides themselves on service. Don't stay away from your second home too long!

Derrick Medcalf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Thomas, Canada
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 15, 2013

Overall we had an excellent one night stay at the hotel while touring Niagara on the Lake. A good choice for the money excellent hotel staff and parking close to our ground floor room. The breakfast is ok for quick start in the morning mostly cereal and bakery the coffee is not bad and good fruit as well.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank brm1545
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed August 13, 2013

Being tired of B&Bs, we decided to try the Colonel Butler Inn at Niagara on the Lake and found the location and amenities very good. The breakfast in particular was quite elaborate for what was termed continental with eggs and fresh fruit from local gardens. The beds were SUPERB. There is a fitness room and free internet. Very good staff too.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank nomit244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review, August 22, 2013
Thank you for taking the time to leave a review and for giving the Colonel Butler a try! I'm glad our convenient location suited your needs so well and that you had such a great sleep on our comfortable beds. Yes, our complimentary breakfast is definitely a big hit with guests especially with our variety of fruit, yogurt, fresh baked muffins, and make-your-own Belgium waffles. We hope we have turned you into returning guests and if there is anything we can do to make your next stay more enjoyable, please don't hesitate to let us know!

Derrick Medcalf, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 8, 2013

We stayed with our granddaughter at this hotel for 3 nights and although the bed was comfortable it was not adequate for 2 adults. The pillows were rather stiff. On the other hand, the breakfast was included and was great and the location excellent with adequate parking. The staff was absolutely outstanding with helpful hints about where to eat and how to get from one place to another.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank rozor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnsville, Minnesota
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 3, 2013

Four college friends booked four nights at this hotel to attend the Shaw festival. We loved the facility, the location, and the staff so much that we extended our stay to seven nights. Everyone was so helpful and the rooms were so clean that we we loved the place. There is a wonderful front porch where we wiled away the afternoons playing bridge. A wonderful place to stay!

Room Tip: No elevator so if you have trouble with stairs, book the first floor.
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derrickbw, General Manager at Best Western Colonel Butler Inn, responded to this review, August 22, 2013
Dear Nancy, thank you for such high praise referring our team as the 'friendliest staff in the world'! The staff and I are so glad it was such a great stay and it was pleasure chatting with you and your friends over your week-long visit. From all of us at the Colonel Butler, we look forward to seeing you again.

Derrick Medcalf, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Colonel Butler Inn

Property: Best Western Colonel Butler Inn
Address: 278 Mary Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake
#8 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Colonel Butler Inn 3*
Number of rooms: 26
Official Description (provided by the hotel):
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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