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“Terrific New Years Getaway”
Review of The Charles Hotel

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The Charles Hotel
Certificate of Excellence
Toronto
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Terrific New Years Getaway”
Reviewed January 1, 2011

My husband and I took a short getaway to stay at The Charles Inn. The service and ambiance was wonderful. There was welcome gifts for us and the dining room food is fabulous - just about the best we have ever had. The only drawback was the room we stayed in, The Safari Loft. It was advertised as a Superior room, however, there are issues with the water temperature in the bathroom, especially when the kitchen is pulling a lot of hot water. I recommend the inn investigate an upgrade to the water system so guests do not have to experience cold showers. Otherwise a perfect visit.

  • Stayed December 2010, traveled as a couple
    • Value
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Helpful?
Thank rosslake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • French first
  • German first
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English first
Toronto, ON
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 1, 2011

We stayed for a couple of nights at the Charles Inn. The wait staff at the restaurant were very attentive both for breakfast and for dinner. The food was spectacular and the ambiance - romantic. Breakfast was continental and the same for both mornings. It consisted of ham, cheese, boiled eggs, yogurt parfait, fruits, cereal and croissants. They also had a hot menu option at an extra cost I'm sure.

The Inn itself is very charming with a lot of character. Our room was nicely decorated and comfortable with unlimited logs for the fireplace. The only disappointment for me was a few things that were advertised on the website were not available in the guest rooms like the Aveda bath products, music CD was not there, and no daily newspaper delivered to our door. They also said the bathroom floor was heated, but I didn't feel it nor saw a switch for it. For the amount of money we paid I would have expected all of the things that were advertised on their website, as that was part of the reason I chose the Charles Inn over their sister hotel. They should either update their website or stick to what it says, or people will begin to think they are false advertising.

The front desk staff were very courteous and professional. There was an error made on our bill and they fixed the problem immediately.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank WJC_TDOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 1, 2011

We returned to the Charles Inn for a quick post-Christmas getaway and were just as impressed the second time. On our first visit a few years ago we stayed in the Safari Room and we downsized this time to the Onigahara Room. I like that there is a range of rooms with different pricing to choose from. We didn't want to spend as much this time but we were happy in our cozy room. The wood burning fireplace was a nice addition to our stay since we were staying in the winter this time. I love the extra touches (homemade cookies, personalized notes, a little welcome back treat) and think these gestures really go a long way in making a stay at this inn unique. We had dinner at the restaurant and the food never disappoints. It's unforgettable! We fully intend on returning to the Charles Inn and trying a new room each time we visit. The continental breakfast has been expanded since our last stay which we appreciated. It was sufficient before but the extra platter was much appreciated! Added touches like this really go a long way.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Ananas29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 8, 2010

The room was lovely, and a nice bottle of red wine/with the glasses awaited us for our anniversary! Warm and cozy with beautiful view! Our dinner was amazing and the flight of wines matched our meal perfectly!
Very romantic! and the breakfast was perfect! Love the french press coffee left on our table...
We think we shall make this our anniversary place! and now going into our 46th year!

  • Stayed November 2010, traveled as a couple
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Helpful?
1 Thank snooker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
Reviewed October 31, 2010

The Inn is a quaint and delightful old treasure. The furnishing were beautiful mix of old and new, The Veranda room where we stayed had a huge fireplace and an attached large Veranda. The room had cookies on the bed and a bottle of wine for our anniversary. All the little touches add so much to your stay. The food in the restaurant was nothing short of fabulous and again a glass of champagne given to us for our celebration. Breakfast was very nice and we had no need to order a hot breakfast.. The walk to the main shopping area was short. As always , Niagara -On -The-Lake is beautiful. I would highly recommend the Charles Inn.

  • Stayed September 2010, traveled as a couple
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Helpful?
Thank Garden339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 27, 2010

The inn is situated in a beautiful old house, with a lovely dining room, a nice bar and a winter garden where you can take your breakfast. The staff, and especially Sarah the receptionist/manager on duty, were very sweet and helpful. Our room on the first floor was small, but had recently been done up in clean, cream colours. It had a nice bathroom, a very comfortable bed and access to the porch outside.

The breakfast was surprisingly good and very fresh.

Being European, I often find service in North America to be a little over the top, but the service at the Charles Inn was excellent - personal without being too much. I also liked that the inn has a green profile and focuses on re-use and recycling.

We paid CAD 100/night for the room, including breakfast and parking.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Traveline10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Ontario
1 review
Reviewed October 26, 2010

We had the most wonderful time at The Charles Inn, we decided to do one of the pkgs that being the spa pkg. It was wonderful. Our stay at the Inn was quiet and very comfortable. We only wished we had another night. The food was fabulous and the staff very friendly and helpful. Would love to stay there again. The room was very comfy and clean. True to the pictures for sure.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary-Anne102310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 
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Also Known As:
The Charles Hotel Niagara-On-The-Lake

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