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“Delightful”
Review of The Charles Hotel

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The Charles Hotel
Certificate of Excellence
Toronto, Canada
Level 5 Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Delightful”
Reviewed November 19, 2013

My wife and I stayed in the Daisy Room. Wonderful room with a huge washroom and a bonus screened in veranda that we used with delight.
Everyone seemed to want to make our stay comfortable. Sarah ensured we had everything we needed and more. Personalized care I would call it, like we were the only couple there, but the Inn was full, I don't know how she did that. The dining room is elegant and the lounge is very comfortable. I can't believe we've missed this place for years of going to NOTL. I don't know that we would want to stay anywhere else now. Looking forward to going back !

  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank sammy5358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Front Office Manager at The Charles Hotel, responded to this review, November 22, 2013
Dear “Sammy5358,”

Thank you, sincerely. I am sure I can speak for our entire team when I say that your experience validates our dedication to the provision of the perfect guest experience. What I love most about this career is the opportunity to connect with people and make them feel welcome and comfortable. It really was a pleasure meeting you both, and all of us look forward to welcoming you back to “the Inn” for years to come!

Safe travels.

Sarah Legault
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
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English first
London, United Kingdom
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 6, 2013

We booked the very small, but very lovely, Sunflower room having found the Inn on Tripadvisor. The hotel is ideally situated, a few minutes walk from the hotels, galleries, and stores of the town centre.The room was in good condition, but was cold when we arrived. The desk staff were very attentive in resolving the problem and the room was warm when we returned from dinner.

A good night's sleep on the very comfortable queen bed was followed by the only significant disappointment of our stay as the shower was freezing cold after around 90 seconds.

Sarah took care of us and I'm sure that maintenance would have been quick to resolve the shower issue had we had a little more time.

Our breakfast, in the conservatory, was delicious and the hotel also benefitted several quality touches including very nice linens and products.

Room Tip: The Sunflower room is a bargain, if you accept that the room is very small. It does have a well-size...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jon0n0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Front Office Manager at The Charles Hotel, responded to this review, November 11, 2013
Dear jon0n0n,

Thank -you for your forthright review. All of our rooms are unique in both size and features, and while it is one of our smaller rooms, The Sunflower Room is bright and comfortable. We regret that the temperature was less than ideal on arrival and that there was a problem with the hot water the morning of your departure; we did have maintenance rectify the latter problem immediately. We thank you for your understanding and are happy that you left contented with how we responded; all of us here at “The Inn” are genuinely interested in making your stay the best it can possibly be. We hope to see you again!

Safe travels.

Sarah Legault
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2013

We decided to take time to celebrate our 10th wedding anniversary by going to the falls and Niagra-On-The-Lake. We stayed at a very popular hotel at the falls and were not impressed so we decided to see if we could get a room at a B&B at NOTL. While walking by we came upon the Charles Inn and decided to see if they had an extra room. Not only did they have an extra room, but they were able to upgrade our room free of charge. We stayed in the Newark room that night and were pleasantly surprised. The room was beautiful. I loved the heated floors in the bathroom and the shower was fabulous. I did have a problem with the bed but my husband did not. It was too soft for me but that is just a personal preference. I think most people would be very comfortable. All of the staff were so wonderful and they seemed to be sincere. Not the forced fake nice. They were all very helpful. My favorite part of the whole stay was the breakfast...something so small but made a huge difference. The coffee press made the best coffee I've ever had. Needless to say, when we came back home we bought a coffee press and just love it. I would recommend this B&B to my family and friends and will definitely stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Sheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Front Office Manager at The Charles Hotel, responded to this review, October 23, 2013
Dear “Sheryl M”

We really appreciate you taking the time to let us know about your stay. We have a dedicated team of service professionals who genuinely care about the happiness of our guests and are pleased that was reflected in your stay. Offering a complimentary upgrade is something we do whenever we can; we’re happy that you were able to enjoy your anniversary in The Newark Room. Our plated continental breakfast is a favourite with guests and coupled with a freshly brewed French Press coffee, is a great start to the day. Glad that serendipity brought you to us, we look forward to your return!

Safe travels.

Sarah Legault
Guest Services Manager
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stonehaven, United Kingdom
Level 6 Contributor
358 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed October 11, 2013 via mobile

We stayed one night, we had the room with a small verandah at the end of he hotel. Very nice but very small, Shower room was large and the shower walk in type with over head and side nozzle, was great, powerful and hot.
Resturaunt was friendly and the 'shepherds pie' was delightful, most unusual and very tasty

Staff friendly and helpful

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah L, Front Office Manager at The Charles Hotel, responded to this review, October 14, 2013
Dear “Sandy B,”

Thank you for your kind review and for choosing to spend part of your Canadian tour here at The Charles! We are happy you found your room comfortable and the shower to your liking, and hope you were able to take advantage of the private screened verandah. Our Shepherd’s Pie is a mainstay here and is a delightful ‘twist’ on an old classic; we are so glad you enjoyed it! I have passed on your comments to the restaurant team. We hope you enjoy the rest of your time in Canada!

Safe travels.

Sarah Legault
Guest Services Manager
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 25, 2013 via mobile

We had a lovely time at this property. We opted for a bicycle ride and picnic package which included bicycle rentals, a lovely picnic lunch, 2 nights accommodation in the Magnolia Room, 2 breakfasts and a fantastic gourmet dinner.

This is a really beautiful inn and the staff were very friendly. The inn is a small intimate setting which is well maintained and has lovely gardens. Breakfasts on the terrace were lovely, with a nice sunny view of the outdoors.

The Magnolia Room has a private balcony area which iS accessed through the common terrace area. Although we visited in army fall, the weather co-operated and we were able to thoroughly enjoy the outdoor space. The property is well situated close to everything that NOTL has to offer. Bike riding along the trails in the area and stopping at the local wineries along the way made for a totally enjoyable experience. I would highly recommend!

Stayed September 2013, traveled as a couple
Helpful?
Thank LoveToGetAway-TOGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, September 26, 2013
Dear Guest,

We appreciate you taking the time to leave your wonderful comments about your stay at The Charles Inn! Our Bicycle & Picnic package is the perfect way to take advantage of this lovely fall weather we’ve been having! Thank you for your compliments of our staff, gardens, and ideal location to the many attractions Niagara-on-the-Lake has to offer. We hope to see you for another visit next time you are in the area!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 20, 2013

We had a great time at this B&B. The staff could not have been more helpful, the decor is lovely and the food excellent. And it's also in a good location on the main street of Niagara on the Lake which is easy to walk around.

Room Tip: We stayed in the Safari Loft on the top floor which was large, quiet and beautiful!
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  • Stayed September 2013, traveled with friends
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Helpful?
Thank 81Caroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, September 23, 2013
Dear Guest,

Thank you for taking the time to write a review of your stay at The Charles Inn! We hope to see you next time you visit Niagara-on-the-Lake!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willilamsville, NY
1 review
Reviewed August 26, 2013

Our stay was a gift from our children for our 40th wedding anniversary. What a wonderful weekend it was. The food was delicious, the room was wonderful, and the entire staff was welcoming and accommodating as if we were old friends. The various dining areas and grounds were beautiful and very relaxing. Can't wait to come back!

Room Tip: If you have issues with stairs, ask for a room on the first floor.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K2Vaughn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn P, Front Office Manager at The Charles Hotel, responded to this review, August 28, 2013
Dear Guest,

Thank you for spending your special anniversary at The Charles Inn! We appreciate your kind comments and look forward to your next visit!

Sincerely,

Kaitlyn Pauls
Guest Services Supervisor
The Charles Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 
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Also Known As:
The Charles Hotel Niagara-On-The-Lake

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