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“Old world charm meant tiny room, malfunctioning air conditioning”
3 of 5 bubbles Review of The Charles Hotel

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The Charles Hotel
Certificate of Excellence
Toronto
Level Contributor
410 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
“Old world charm meant tiny room, malfunctioning air conditioning”
3 of 5 bubbles Reviewed June 2, 2011

We had been looking forward to staying here as they had seemed particularly gracious during the reservation process. We opted for a standard room as we prefer to splurge on the theatre and restaurants when doing a theatre weekend getaway and the hotel suggested the Magnolia Room as it also had it's own balcony. No one told me how small this room was - quite cramped and no mirror in the main room. Bathroom was very modern with a large shower with rainhead showerhead but the pedastal style sink means no where to place your toiletry bags. Two large windows which can't be opened because there are no screens and lots of bugs, bees etc. Also we had to leave the room, go through the public part of the balcony to get to our private balcony. Pretty view of the golf course. Shortly after checking in we realized the thermostat was not functioning properly and the room was heating up. At first they tried to tell my husband that we just didn't know how to work the controls (he is an engineering professor) and then they admitted there was a problem when another room complained. We went out for the afternoon and before dinner it seemed to be working. After dinner the room was 75 and heat was belching out of the vents. So at 11:00 P.M. we had to change hotels as no other rooms were available. They were able to move us to their sister property - The Shaw Club across from the Festival Theatre and gave us a 50% discount. That went pretty well - initially they tried to put us in a dorm quality double room that they would have had to pay us to stay in, and when we said it was unacceptable they "found" another room - much larger, with a king sized bed, huge jacuzzi and much better appointed. They said it was because the ac was working better in the other room but it was clear they were hoping to stick us in the cheap room since they were losing money during a prime weekend. Niagara on the Lake is quite pricey during the theatre season, but unless you want to pay in the $300's for a larger room I would go to one of the newer hotels in the same price range.

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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank alwaysplanahead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
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English first
Brampton, Canada
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed May 15, 2011

This is the 2nd time we have eaten at the Charles Inn. We stayed at Harbour House (an affiliated hotel) and opted to eat here as we did last time. Last year we were delighted with the meal. This year we both ordered the lamb chops (venison not being available on this particular evening) and we received "a tiny amount of fatty meat". We know lamb doesn't provide huge portions of meat however when the amount of gristle and fat was extracted from what meat was there, there was barely 2 mouthfuls. Service was very good and so was the rest of the meal but I shall not return for a meal.....certainly not at the prices they charge.

Stayed April 2011, traveled as a couple
Helpful?
1 Thank DVJjvd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 5, 2011

My husband and I stayed at the Charles Inn in Dec.2010, the ambiance of the inn was very warm and cozy, We stayed in the Newark Room, it had a real wood burning fireplace and balcony. The food was excellent and the people were very friendly I would recommend anyone going to Niagara on the lake to stay at the Charles Inn you will have a wonderful stay.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hamiltonspencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed January 1, 2011

My husband and I took a short getaway to stay at The Charles Inn. The service and ambiance was wonderful. There was welcome gifts for us and the dining room food is fabulous - just about the best we have ever had. The only drawback was the room we stayed in, The Safari Loft. It was advertised as a Superior room, however, there are issues with the water temperature in the bathroom, especially when the kitchen is pulling a lot of hot water. I recommend the inn investigate an upgrade to the water system so guests do not have to experience cold showers. Otherwise a perfect visit.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosslake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, ON
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 1, 2011

We stayed for a couple of nights at the Charles Inn. The wait staff at the restaurant were very attentive both for breakfast and for dinner. The food was spectacular and the ambiance - romantic. Breakfast was continental and the same for both mornings. It consisted of ham, cheese, boiled eggs, yogurt parfait, fruits, cereal and croissants. They also had a hot menu option at an extra cost I'm sure.

The Inn itself is very charming with a lot of character. Our room was nicely decorated and comfortable with unlimited logs for the fireplace. The only disappointment for me was a few things that were advertised on the website were not available in the guest rooms like the Aveda bath products, music CD was not there, and no daily newspaper delivered to our door. They also said the bathroom floor was heated, but I didn't feel it nor saw a switch for it. For the amount of money we paid I would have expected all of the things that were advertised on their website, as that was part of the reason I chose the Charles Inn over their sister hotel. They should either update their website or stick to what it says, or people will begin to think they are false advertising.

The front desk staff were very courteous and professional. There was an error made on our bill and they fixed the problem immediately.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WJC_TDOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 1, 2011

We returned to the Charles Inn for a quick post-Christmas getaway and were just as impressed the second time. On our first visit a few years ago we stayed in the Safari Room and we downsized this time to the Onigahara Room. I like that there is a range of rooms with different pricing to choose from. We didn't want to spend as much this time but we were happy in our cozy room. The wood burning fireplace was a nice addition to our stay since we were staying in the winter this time. I love the extra touches (homemade cookies, personalized notes, a little welcome back treat) and think these gestures really go a long way in making a stay at this inn unique. We had dinner at the restaurant and the food never disappoints. It's unforgettable! We fully intend on returning to the Charles Inn and trying a new room each time we visit. The continental breakfast has been expanded since our last stay which we appreciated. It was sufficient before but the extra platter was much appreciated! Added touches like this really go a long way.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ananas29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 8, 2010

The room was lovely, and a nice bottle of red wine/with the glasses awaited us for our anniversary! Warm and cozy with beautiful view! Our dinner was amazing and the flight of wines matched our meal perfectly!
Very romantic! and the breakfast was perfect! Love the french press coffee left on our table...
We think we shall make this our anniversary place! and now going into our 46th year!

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snooker1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#6 Romantic Hotel in Niagara-on-the-Lake
#8 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Official Description (provided by the hotel):
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 
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Also Known As:
The Charles Hotel Niagara-On-The-Lake

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