We had been looking forward to staying here as they had seemed particularly gracious during the reservation process. We opted for a standard room as we prefer to splurge on the theatre and restaurants when doing a theatre weekend getaway and the hotel suggested the Magnolia Room as it also had it's own balcony. No one told me how small this room was - quite cramped and no mirror in the main room. Bathroom was very modern with a large shower with rainhead showerhead but the pedastal style sink means no where to place your toiletry bags. Two large windows which can't be opened because there are no screens and lots of bugs, bees etc. Also we had to leave the room, go through the public part of the balcony to get to our private balcony. Pretty view of the golf course. Shortly after checking in we realized the thermostat was not functioning properly and the room was heating up. At first they tried to tell my husband that we just didn't know how to work the controls (he is an engineering professor) and then they admitted there was a problem when another room complained. We went out for the afternoon and before dinner it seemed to be working. After dinner the room was 75 and heat was belching out of the vents. So at 11:00 P.M. we had to change hotels as no other rooms were available. They were able to move us to their sister property - The Shaw Club across from the Festival Theatre and gave us a 50% discount. That went pretty well - initially they tried to put us in a dorm quality double room that they would have had to pay us to stay in, and when we said it was unacceptable they "found" another room - much larger, with a king sized bed, huge jacuzzi and much better appointed. They said it was because the ac was working better in the other room but it was clear they were hoping to stick us in the cheap room since they were losing money during a prime weekend. Niagara on the Lake is quite pricey during the theatre season, but unless you want to pay in the $300's for a larger room I would go to one of the newer hotels in the same price range.
- Official Description (provided by the hotel):
- From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more less
- Reservation Options:
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- Also Known As:
- The Charles Hotel Niagara-On-The-Lake