This was my second visit within two years. The first visit did not leave me with a good impression. It was a Sunday afternoon in the late fall and I needed a few bottles of wine for dinner. Having tasted this brand before I was happy to stop by for a few purchases. As I entered the store there was only one staff member working. She was in her late 40's. I was greeted with a hello but nothing else. I walked around the store for 10 minutes and not once was asked if I'd like to taste or if I need any help. As I was in a rush I grabbed a few bottles and left. Today I spent the afternoon touring around Niagara on the lake with my friend. She was interested in visiting Small Talk Vineyards as the new branding was very enticing. There was only one other car in the lot when we arrived and the retail store was empty except for a middle aged women sitting by the cash on the computer. She greeted us then went back to whatever she was doing on the computer. Again, I was in the store, walking around without any offer to taste wines or help. And then after a few more minutes the women walked into the back and disappeared. We did not see her again. We left immediately after, both completely shocked at the lack of customer service. As a Niagara local, and employee of a winery in the area I am shocked at this display of poor customer service. It's clear to me that the new brand says nothing about the Winery. I will not return nor recommend this Winery to anyone.
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