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“Outstanding service”

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Harbour House Hotel
Certificate of Excellence
NY
Level Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Outstanding service”
Reviewed June 24, 2014

We stayed at the Harbour House 6/20-6/22. We did the Laura Secord hike (I did half, he did all of it). Aside from the clean, very lovely and extremely comfortable room, we had exceptional service. But this is typical for the Harbour House. They set up massage appointments for us and helped me with directions. I had to find where to pick up my partner somewhere in St. Catherines and had no idea how to get there. I even googled it myself. The staff spent time searching the best route to get me there as there was no specific address! They were patient with me even though I was having a mini-meltdown and, happily, it all turned out well. Always willing to help, always courteous and friendly. The rooms may be lovely and luxurious but the staff make it welcoming and homey. They really keep us coming back!

Room Tip: I don't think we have ever had a 'bad' room. Even the smallest room is well appointed an...
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  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TraveleroutofNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 19, 2014

This is our second stay at this excellent Bed & Breakfast. All staff members are extremely efficient and make you feel welcome from the moment you step through the door. The quality of everything in the hotel is superb. We celebrated our 38th wedding anniversary while staying here and were treated to a surprise bottle of fine wine in our room along with a heartfelt congratulatory note from the staff. We have only the highest praises about Harbour House Hotel and thank them for our wonderful 3 days in Niagara-on-the-Lake. We will return!
Jim & Sue

  • Stayed June 2014, traveled as a couple
    • Value
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Helpful?
4 Thank sjj216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, General Manager at Harbour House Hotel, responded to this review, July 18, 2014
Thank you for taking the time to share your experience. I am thrilled to hear that your anniversary was so enjoyable and that our team was extremely efficient and made you feel welcome from the moment you arrived at our boutique hotel. I will be sure to pass your compliments on to our team for their efforts in making your 38th Anniversary celebration that much more enjoyable. I look forward to saying hello to you on your return visit to our Harbour House on your next trip to Niagara-on-the-Lake.

Warm Regards,

Larissa Chunick
General Manager
Harbour House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 18, 2014

Although we had a confirmed reservation, apparently there was a mixup and the Harbour House was full when we arrived. Needless to say we were upset. Jennifer worked very hard to find us an alternative at their sister property, but the style was very modern and sleek, while Harbour House was traditional which we preferred. So we returned to Harbour House to figure out our alternatives before we had to go to the theatre that afternoon. Jennifer brought us a cup of tea while we checked the Internet. Meanwhile she continued doggedly to try to resolve the problem to our satisfaction and, before we left for the theatre, she managed to find us a room at the Harbour House after all. We returned from a delightful theatre afternoon to a beautiful room with a nice bottle of wine, a credit certificate toward dinner at either of their sister hotels and a charming note of apology. So, that evening, Bruce (another of their excellent employees) drove us to the Charles Inn for dinner and picked us up afterward. As a result we didn't have to worry about parking (or drinking) and were able to enjoy a delicious dinner and our certificate as well.

We very much appreciated Jennifer's efforts to correct a problem that we had not created and her follow through to resolve the issue to our satisfaction. That is the essence of excellent customer service and made our stay at the charming Harbour House very memorable.

  • Stayed June 2014, traveled with friends
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Helpful?
2 Thank PeripateticGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warren, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2014

We were visiting Niagara On The Lake for our 6th time and chose to try the Harbour House due to its location. We had not previously stayed there and had a wonderful experience. The Harbour House was close to activities, yet away from hustle and bustle. Our room was beautiful with a water view. Our breakfasts (included) were divine. The free (generous) wine tasting at the hotel was wonderful and as a result we had the opportunity to sit in the beautiful, inviting lobby chatting with other guests; met some lovely people. The staff was grand, accommodating in every way. Manager Larissa was both helpful and delightful. We would return tomorrow if possible. As seasoned visitors to NOTL, we will definitely stay at the Harbour House in the future. It was a Lift Up, totally enjoyable!

Room Tip: Room with the water view, even in winter was beautiful!
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  • Stayed November 2013, traveled as a couple
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Helpful?
1 Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, General Manager at Harbour House Hotel, responded to this review, June 18, 2014
Thank you for taking the time to share your experience. I am delighted to hear that you had a wonderful stay and you enjoyed your guest room and the river view. Our daily wine and cheese offers an opportunity to taste our local wineries and engage in conversation with other guests and it is nice to hear that you were able to take advantage of this amenity. It was a pleasure welcoming you and I hope to offer any further assistance on your next visit to our Harbour House in Niagara-on-the-Lake.

Warmest Regards,

Larissa Chunick
General Manager
Harbour House Hotel
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1 review
Reviewed June 16, 2014

The Harbour House Hotel is reasonably priced and better than the big hotels. We loved it and will stay there again. We stayed one night and then stayed one night with friends at the Pillar and Post which our friends had booked. The P and P was double the price, did not include breakfast and wasn't as nice.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Gerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2014

This was our first stay at Harbour House and it will not be our last. Everything was better than I hoped for in this Hotel. The staff was so nice, friendly and helpful. The room had such a lovely view of the harbor and the bed was so comfy. We selected the Living the High Life package and that’s exactly what we did for two day. The spa treatment was excellent, the private wine tour and tasting was truly wonderful and the dinner at the Charles Inn was fabulous. The hotel is about two blocks from the town but they do have transport if you desire. We walked to most places and I felt like I was in the pages of some travel magazine. The Hotel is close to the lake and the walking, biking or running path is just great. They also have a delicious morning buffet from 8 to 10 and from 4 to 5:30 you can sample some wines from the area and snack on the special Harbour House Cheese Spread. We also went to one of the Shaw festival plays and had dinner at Treadwells. I just loved everything about this special place.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaryTambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larissa C, General Manager at Harbour House Hotel, responded to this review, June 18, 2014
Thank you for taking the time to share your experience. I am thrilled to hear that you enjoyed our “Taste of the Good Life” package and all that it has to offer. I will be sure to pass your compliments on to our sister spa; Shaw Spa and the team for the excellent treatments that they provided. We are the closest hotel to the water and this allows for a great view of the river and yet a close and convenient location two blocks parallel from the main street. I am happy to know you could take notice and appreciate our location. I look forward to welcoming you back on your visit to our Harbour House in Niagara-on-the-Lake.

Warmest Regards,

Larissa Chunick
General Manager
Harbour House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
140 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed June 11, 2014

Hubby and I arrived at the Harbour House after spending 3 nights at the 5star Boston Langham, which then paled in comparison to the personalized touches of the Harbour House which i would rate 7 stars if i could! The staff were extremely friendly (even prior to our stay on the phone with Larissa the manager arranging our stay and dinner at the Charles Inn, or deciding activities with kristine), the complimentary breakfast spread and afternoon wine/crackers were fabulous, the complimentary shuttle by Bruce was reliable and appreciated, and the selection of music in the cozy lobby and knick knacks in the room were so thoughtful. The rooms are clean, spacious, airy and light, with new high end finishes in the upscale bathrooms. We really enjoyed that this was a new hotel (2006) and that it had both the feel of a luxury hotel as well as the friendly homey feel of a bed and breakfast. Best of both worlds. Plus the price is right. Location is excellent within walking distance to shops, restaurants, fort etc. There is free parking just underground with easy access to the cozy lobby. As a professional couple in our mid 30s, we enjoyed a getaway from the city. Inlaws who joined us also had an experience to remember! Don't hesitate to book! And don't miss checking out the cheese shop 1 lane behind queen street.

Room Tip: Every room is different and has its own charm.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yvrgirlToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harbour House Hotel

Property: Harbour House Hotel
Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#1 Luxury Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
With a design reminiscent of maritime life in the 1880's, Harbour House captures the essence of historic Niagara-on-the-Lake. Overlooking the Niagara River, Harbour House is within easy walking distance to the Shaw Festival theatres and many fine restaurants, shops and galleries. Our 31 guestrooms and suites feature king-size feather-top beds, whirlpool tubs, fireplaces and entertainment centres. Our tariffs include a European-style breakfast served in the conservatory. ... more   less 
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Also Known As:
Harbour Hotel

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