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“Excellent stay”
Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Reviewed May 15, 2014

We had the pleasure of staying at the Shaw Club at Niagara-On-The-Lake from 5/13 to 5/14/2014. Our room was beautiful and the staff could not have been more helpful.

We were given a complementary bottle of wine in celebration of our 50th Wedding Anniversary. When our son make these arrangements, he had mentioned that we would be celebrating our 50th wedding anniversary and it was so very thoughtful that we were remembered with this lovely gift of wine.

Everyone went out of their way to be sure we were comfortable, had everything we needed and that our stay was flawless.

An excellent place to enjoy a couple of days away from the everyday grind. The Shaw Festival is a reason to visit this area but the Shaw Club will be our reason for going back for another visit.
Mary and Frank Jung

Room Tip: We were on the first floor and the only "noise" we heard was the thunder and then rain at...
  • Stayed: May 2014, traveled as a couple
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Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Public Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 23, 2014

Mr. & Mrs. Jung, Thank you so much for taking the time to write us a review! I am so happy to hear that your 50th Wedding Anniversary celebration was a success! We are very fortunate to have top notch staff that are passionate and genuinely care for our guests. I will be sure to pass your compliments on to our guest services team. I look forward to welcoming you back to Shaw Club Hotel & Spa on your next visit to beautiful Niagara-on-the-Lake.



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

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393 - 399 of 949 reviews

Reviewed May 13, 2014

This is our favourite place to stay in the Niagara region. The cleanliness and quality of the rooms and bedding is impeccable. It has been a tradition for us to spend our Wedding anniversary here and this year we treated our son and his new bride for a night here as well. Lisa McDonald, the Guest Services Manager, is truly a gem, along with the rest of the staff at the Shaw Club. It was a busy weekend for us as we looked after our little granddaughter, while the young couple had a massage, but we enjoyed our stay just the same. The staff looked after every detail to make it special for all of us, from the chocolates, to the celebratory wine for the newlyweds to the pack-a-bed for the baby. Breakfast was amazing, and we enjoyed dinner on the heated porch. We are really looking forward to our next stay at this wonderful hotel:)

Room Tip: The even numbered rooms face the Shaw Festival - odd number face the parking.
  • Stayed: May 2014, traveled with family
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Thank CanukTraveller2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 18, 2014

It was an absolute pleasure taking care of all the details for you recent stay with us! I’m thrilled to hear you enjoyed your dinner and breakfast! I will be sure to pass on your kind comments to the whole team here at Shaw Club. Thank you so much for taking the time to write and post your review. I look forward to welcoming you back to Shaw Club Hotel & Spa very soon!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014

it was one of the best experiences we have ever had at a hotel. the staff was so attentive and the room was very nice. the bathroom had a rainforest shower that was just awesome. the room was attended to each day and we were welcomed back each day. we had breakfast each morning in the hotel and it was great. recommendations were made for places to visit each day also. it was very nice and was centrally located to everything. will go back again in a heartbeat.

  • Stayed: May 2014, traveled as a couple
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Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 18, 2014

Thank you so much for taking the time to let the world know how your stay was, we truly appreciate it! We strive to be the best not only in the region, but in Canada and the world, and I’m thrilled to hear you experience was one of the best you’ve ever had! The rain shower is a favourite amongst our guests, it is so relaxing! I look forward to saying hello during your next visit to beautiful Niagara-on-the-Lake!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

We had such an awesome time.. the Shaw is wonderful! You never really felt like you were in a hotel, you felt you were at a B&B but even better. As soon as we walked in the door to check in.. you felt like you were family.. the staff was so nice and so helpful. They even walk you to your room to show you to your room and to help answer any questions you might have. The area is so quiet where the Shaw is located as well which makes for a peaceful stay. It is at the very end of the main street in Niagara-on-the Lake but so easy to get to and easy to walk any were in town. The restaurant there is also wonderful, the breakfast is to die for. I can't say enough on how well the staff treated you and always smiled and helped answer any question we had with the wineries, shops or restaurants in town.
The room we had was wonderful, very modern and very comfortable, had everything we needed. Loved the bathroom with rain shower and the small TV in the mirror, they have a hair dryer as well for you. They really make you feel like you are far, far away and you never want to leave as it is so relaxing and so calm. Perfect place for a long weekend and a perfect place for couples. We did not have time for the Spa but heard it was wonderful.. We will come back to stay at the Shaw again for our next visit to Niagara on the Lake.

Room Tip: Call the hotel directly vs going on line via travel website to speak to someone directly for help
  • Stayed: May 2014, traveled as a couple
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Thank Sinatralis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 18, 2014

Being a small, boutique hotel we strive to create a personal experiences each and every time and I’m thrilled to hear we accomplished this for you! Every member of our team is trying to make a difference in the stay of our guests and reading comments like yours is very encouraging to all of us. Thank you for taking the time to write us a review, I look forward to welcoming you back to Shaw Club Hotel & Spa soon!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

Thank you so much for a weekend we won't soon forget.

Our suite at the Shaw Hotel was perfect for a girls weekend. We were able to enjoy the suite as a group between tours of Stratus and Oast Brew House and dinner (where we got to enjoy our takeaways from the winery and brewery). The beds were the most incredible beds we've slept in to date, it's going to feel like we're sleeping on nails at home tonight.

The food at Zees Grill is top notch. Our server was great about recommending great wines to go with our meals and we love that there was hollandaise on so many things. Breakfast was quick, friendly and so tasty. We couldn't have asked for better food this weekend.

Spending Sunday at the Shaw Spa was a perfect send off for the group. Judging by the number of knots worked out of each of our backs, the massages were much needed.

The hotel is clean and more than we had imagined it would be. TVs in every room (three in our suite - yes, three), a pet fish named Iris (she was quiet and very low maintenance ;) ) and the staff was very friendly and knowledgable. We cannot wait to plan our next trip.

Room Tip: If you're on vacation with a group of friends/couples, upgrade yourself to a suite so you can ha...
  • Stayed: May 2014, traveled with friends
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1  Thank Ivana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 7, 2014

Thank you so much for taking the time to write us a review, we truly appreciate it! I’m so happy to hear Iris was a wonderful companion during your stay with us! I think it is safe to say your mission was accomplished. You were able to enjoy all the wonderful amenities we have to offer, as well as take advantage of some local wine and beer tastings. We wish you could stay with us forever but unfortunately it’s back to reality after your escape to beautiful Niagara-on-the-Lake, but we hope to see you again very soon!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

Shaw Club blew our minds. From the moment we walked through the front door, to the moment we forced ourselves to leave (it was hard), we had the best experience we've ever had.

My friends and I are part of an amazing initiative through Autoshare called #DiscoverON. We are a group of 20-somethings who go on six roadtrips around Ontario and share our experiences over social media. One of our trips is planned for us by Autoshare, the others are up to our imagination.

This was our planned trip. All we knew was to show up and find Ian, and the rest was supposed to just work out. Not only was Ian at the front door, but he had arranged for us to have a special suite so that we could have a space to hang out in between activities. I had been to Niagara-on-the-Lake a countless number of times with my parents, but this was my first trip to really explore the area with some friends. My friends had never been before. Ian not only gave us the perfect rooms, but gave us a ride to Stratus Winery where we were to meet our contact Ben. On the way he gave the perfect background to the local area, all of us learned a fact or two about NOTL.

He arranged for a shuttle to pick us up from Oast Brewery (after Stratus) and it was right on time. They gave us a ride back and we had a few minutes to relax before heading to Zee's Bar & Grill for dinner. We were unsure of our specifications at Zee's, but when the waiter told us we could try whatever we wanted, we went straight for the good stuff- lobster poutine, scallops, and rib eye. We're all self-proclaimed Foodies who have travelled the world in search of the best flavours, and without a doubt, our dinner was in the top of our experiences. I can't tell you how good this food was. If you don't believe me, just visit and look at how many locals visit. The place was electric. Choose to sit on the enclosed patio if you can, it made us feel like spring was finally here!

We then had to check out the local ghost tours. The lovely ladies at the front desk were kind to give us directions and advice on what to expect. When we returned later that night, we were all exhausted and ready for bed, and those beds are incredible. The longer you get to snooze at Shaw Club, the better. Feather top mattresses make a huge difference.

The next morning we headed into Zee's for breakfast. The salmon and avocado eggs benedict was life-changing. It wasn't heavy, was incredibly flavourful and we were all stuffed after leaving. I judge eggs benedict very harshly and this was definitely the best I've ever had.

Finally, we got a chance to visit the spa. Three of us got hour-long massages and the fourth got a manicure and half-hour massage. The staff was so kind to accommodate us after a timing mix-up on our end and we all left relaxed, refreshed, and ready to explore the downtown.

I can't thank the staff enough for our experience at Shaw Club. We will be back, and we will bring our friends and family. And we will bring them back often.

Room Tip: The single beds on the first floor are great for friends, even adorable matching sinks! The suites u...
  • Stayed: May 2014, traveled with friends
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1  Thank Morgan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 7, 2014

Wow, thank you so much for your wonderfully detailed review! I’m thrilled to hear you enjoyed every aspect of your stay with us, from the cuisine to our spa. I will be sure to pass on your kind comments to Ian Shulman, our Sales & Marketing Coordinator. The ghost tours are such a great way to learn about the history of some of Ontario’s oldest buildings. I look forward to welcoming you back to Shaw Club Hotel & Spa with your friends and family!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2014

Any hotel that goes to the trouble to install electrically powered window blinds operated by a switch at your bedside understands little things matter. Our room was beautifully appointed with paintings and sculptures, throws and bathrobes. Behind full-length glass doors, was a shower with overhead (rainfall) and handheld fixtures. The room lighting -- also operated from the bedside or wall switches -- could be adjusted to almost any level.

As wonderful as the room was -- and believe me, my fiancé and I wanted to stay -- the staff was more than equally attentive to every request we made. To demonstrate this, I expressed interest in the soap tray in the bathroom -- the staff member at the front desk, asked for my email address and promised to send me information on where I could buy it -- and if that did not pan out -- she promised she would offer to sell (and send) one to me.

Details matter. Our stay was my birthday present to my fiancé. I slipped this information to Ryan, who took our reservation. Wouldn't you know it, she was greeted with birthday wishes from the moment of our arrival -- not once but many times. And the good folks at the Shaw Club made sure she had a birthday treat waiting for her, in our room. Thank you Shaw Club. Great job. Kudos to all! Darrel Dickson

  • Stayed: April 2014, traveled as a couple
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Thank Darrel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this reviewResponded May 7, 2014

Mr. Dickson, Thank you so much for taking the time to write your comments and share them on trip advisor. Every day, we strive to pay close attention to the small details that we feel make a difference in ensuring your experience with us memorable, I’m thrilled to hear we accomplished this for you. Thank you so much for choosing Shaw Club Hotel & Spa to celebrate your fiancé's birthday, we look forward to celebrating many more occasions with you in the future!



Yours in Hospitality,
Lisa McDonald
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel

Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range: $160 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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