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“Wonderful experience, amazing detail to everything!” 5 of 5 stars
Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Toronto, Canada
1 review
“Wonderful experience, amazing detail to everything!”
5 of 5 stars Reviewed October 23, 2013

I absolutely loved this hotel, BEAUTIFUL location. My boyfriend and I stayed here in early September. There was so much detail to everything. We accidentally arrived 3 hours early, but the concierge allowed us to check in earlier instead of making us wait around. When we entered our room they had a 'Welcome' card with both our names on it and a chocolate brownie. We also had complimentary breakfast, again with our names on the invitation. Very clean, very comfortable beds, great bathroom, glass shower and extremely convenient location to all the shops and restaurants. The restaurant in the hotel was amazing too, called Zee's. Food was delicious, great menu and cooked just right. But the best part of this hotel was COOPER SMITH! He was the front-desk concierge and he was so funny, very welcoming, extremely informed and had great knowledge of everything around the area. He knew so much in such great detail, he helped us with every question we had. He knew so much about the winery's and the restaurants. He even helped us get free wine sampling at one of the vineyards. Overall great experience. See Cooper, I pinky swore and even LOCKED IT! I hope you see this and remember us. Definitely recommend this hotel to everyone. Cheers!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, October 26, 2013
Thank you so much for taking the time to write us such an amazing review, we truly appreciate it! Cooper has been a wonderful addition to our team this year. We feel very lucky to have such a terrific team of people who enjoy the hospitality business and truly care about the experiences of our guests here at Shaw Club Hotel & Spa. I’m thrilled you enjoyed your stay with us, we look forward to welcoming you back very soon!

Yours in Hospitality,
Lisa McDonald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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840 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
5 of 5 stars Reviewed October 23, 2013

My husband and I recently stayed in the King Annex Room with whirlpool and thoroughly enjoyed it. Upon arrival we were greeted by Cooper, the concierge, who was extremely friendly and helpful, and who offered us a glass of champagne (nice touch and very welcome after nearly 3-hour drive from downtown Toronto!). Our room was very comfortable and clean (this coming from someone who is extremely picky!). There was also a beautiful card and bottle of wine in our room, courtesy of Shaw (it was our 20th wedding anniversary). Again, this was really a nice touch and what, in my opinion, makes the Shaw hotel stand out. All staff were friendly and went out of their way to make you feel welcome. We will definitely be back! Thanks for an amazing night!

Room Tip: King Annex with whirlpool and fireplace was excellent!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, October 26, 2013
Thank you for your kind words, I will be sure to pass them on to the rest of the team, especially Cooper! Thank you for choosing Shaw Club Hotel & Spa to celebrate your 20th wedding anniversary! I’m happy to hear we exceeded your expectations in every way. I look forward to the opportunity to say hello during your next visit!

Yours in Hospitality,
Lisa McDonald
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longport, New Jersey
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

Welcoming staff. Great location at end of main street. Easy walking access to Shaw Festival theaters. Bar and very good restaurant on site.Parking is included and available at rear of building. Highly recommend. We would definitely return

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank FUNINSUN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, October 23, 2013
Thank you for taking the time to write us a review, we truly appreciate it! Thank you for your kind words, I will be sure to pass them on to the rest of the team. I look forward to welcoming you back to Shaw Club Hotel and Spa soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 21, 2013

Although there are many great places to stay while visiting NOTL we were glad we chose Shaw Club for our 20th anniversary celebration. The hotel has a boutique feel and a hip vibe. Our room was small but very nicely appointed. Everything was updated and modern. The Shaw Club has a very convenient location and a top notch restaurant. The most important feature was the amazing staff. Be sure to ask to speak to the Concierge Cooper Smith. He is enthusiastic about what he does and knows the area well. His recommendations were perfect! Lisa who checked us in on arrival, ordered us tickets to a show and had them delivered to our room. She also printed our boarding passes so we would not be late for dinner on our last night! They were in our room when we returned that evening. They also have a complementary shuttle service that runs until 11PM. Our dinner at Peller Estates ran late until 11:30 but the driver waited for us anyway. We were prepared to call a cab! Service like this is not common today but at the Shaw they know how to make guests feel special. It was hard to leave the Shaw Club. This place hits all the high marks for selective travelers. We will return!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ellenp5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, October 23, 2013
Thank you for allowing us to be a part of your 20th anniversary celebration! It was a pleasure meeting both of you during your stay with us, I am always happy to assist in any way possible! I’m thrilled we exceeded your expectations. I look forward to celebrating many more anniversaries in the future here at Shaw Club!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walkerton
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 20, 2013

Our room was very nice. Great location. Bed was a bit uncomfortable (sore back at the end of the weekend). Fireplace was a great feature. Extremely helpful staff. Zee's Grill (hotel restaurant) was fantastic. Overall a great experience.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
1 review
5 of 5 stars Reviewed October 20, 2013 via mobile

We stayed here on Thanksgiving weekend. The room was cozy, well appointed, and loved the balcony. The staff were all very friendly and attentive. We dined at Zee's both mornings for breakfast, which was delicious. We will definitely be back again!

Stayed October 2013, traveled as a couple
Helpful?
Thank Review R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, October 23, 2013
Thank you for taking the time to reflect on your stay with us, we truly appreciate it! I’m thrilled we exceeded your expectations. I look forward to welcoming you back to Shaw Club Hotel & Spa soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed October 19, 2013

We brought the voucher from Travelzoo and we are very glad we did! We were very pleased with our stay. The staff (ranging from reception, housekeeping and at the restaurent) was very friendly and helpful. The suite was extremely clean. The food at Zee Grill was excellent ... both dinner and breadfast. If you need any assistance whatsoever, ask for Cooper the Concierge. We will definitely stay at Shaw Club again!

Room Tip: There are three different styles of the king size suites and we picked the room with the "extra...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CEELEE1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, October 20, 2013
I’m thrilled we exceeded your expectations! Cooper has been a wonderful addition to our team this year, I’m glad he was able to share his knowledge of the area with you. I look forward to welcoming you back to Shaw Club Hotel & Spa soon!


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel And Spa
Shaw Club Hotel Niagara-On-The-Lake
Shaw Hotel

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