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“Hospitality Second to None”
5 of 5 bubbles Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Parma, Ohio, USA
1 review
“Hospitality Second to None”
5 of 5 bubbles Reviewed July 18, 2013

As many reviewers have already stated, the hotel amenities were first-rate and the location of the property was ideal. Our room was the perfect size for two people, with a warm and contemporary feel throughout. From the moment we walked into our room it was immediately apparent how much attention to detail was considered. We also enjoyed several wonderfully-prepared meals at Zee’s, as well as several services at the hotel’s adjacent spa.

Most notably, however, was the top-notch professionalism, courtesy and friendliness of all of the staff, making sure at all times our stay was exactly how we envisioned it would be. A special thank you to Lisa M., who went above and beyond in ensuring we could relax and enjoy our far-too-short 4 days in Niagara-on-the-Lake! We will be back!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Audrey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, July 27, 2013
Audrey,

It was truly a pleasure meeting you, and I appreciate the time you took to write a review! I’m thrilled you enjoyed your stay with us, I will pass on your kind comments to the rest of the team! Please do not hesitate to contact me for any future visits to beautiful Niagara-on-the-Lake!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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897 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Thornhill, Canada
Level Contributor
116 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 15, 2013 via mobile

Have been to the Shaw Club with our dog many times, but this year we traveled just the two of us. My foot was in a cast and the took us right to the door of the theatre. Rooms are small but very clean with brownies to great you - yummmm! Always accommodating in great location and parking where it is tough to find.
Zees restaurant is good but service when getting to the theatre is really bad.
Had to depart early on day of check out and they even packed the continental breakfast to go.

Stayed July 2013, traveled as a couple
Helpful?
Thank Lyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

We loved our recent two night stay at the Shaw Club. The room was great - tv in the bathroom even. The staff is helpful and friendly. Cooper, the concierge, is enthusiastic, energetic and knows a lot about the area. We loved the shuttle service to dinner and back on our first night. The room was extremely comfortable and the restaurant is very good. Of course its location, right across the street from the Festival Theatre is the most convenient in town.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catpat66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, July 27, 2013
Thank you for taking the time to write us a review, we truly appreciate it! The TV in the bathroom is a favorite of our guests, I’m glad you enjoyed that extra amenity in the room! I’m happy to see you took full advantage of our dinner shuttle as well. I look forward to saying hello during your next visit to beautiful Niagara-on-the-Lake!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed July 15, 2013

My wife and I stayed at the Shaw Club and thoroughly enjoyed ourselves. The hotel service is exceptional, top notch!! Rooms are modern, updated with fine quality products. Zee's Restaurant has exceptional food and service, (a must even if only visiting for a day), can't go wrong. We have stayed here before, but this time, as an anniversary surprise to my wife we utilized the spa services, side by side message, facial and feet, talk about a relaxing experience, totally calming and the spa service was great, friendly staff. This experience in itself made the getaway worth every penny!!! And for you gents reading this, it's a great little get away for you and your loved one, a little time away + a little time together = one great weekend away. A definite must!!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerrits-of-London-86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, July 27, 2013
Thank you for celebrating your Anniversary with us! Carol, our Spa Manager has created such a heavenly oasis for our guest’s to enjoy, and I’m thrilled you took full advantage of it. We look forward to celebrating many more anniversaries with you in years to come!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

Fantastic spot! Room was totally great, immaculately clean and beautifully decorated. A total A+. Right across the street from the Festival theatre and close to everything. The building houses Zee's restaurant.

Room Tip: We stayed in the Annex and it was terrific. You need to climb one flight of stairs.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RogerWaterloo36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
131 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

We've been staying in NOTL for many years, usually at a favourite B&B. We were hesitant to try something new, but the Shaw is now a new favourite place! Thanks very much for a wonderful stay.

This place really hit all the right notes. We had booked fairly last minute for one night, unfortunately all we could handle schedule-wise. I had booked a standard room, but when we arrived, we were given #208, which is a "King with Balcony", and a truly lovely room. There's a large and separate living room/bar area with walkout to balcony. The living room has a lovely couch, large screen TV and lounging chair. The bedroom has the stunning ensuite bathroom with very luxurious tub and shower (and TV). There's a large TV in the bedroom as well. Both TVs have DVD players and there's a large DVD library in the lobby lounge. The lobby lounge also has a Keurig coffee machine for guests to brew their own single cups, and copies of the National Post. To summarize, the rooms are high end, beautifully furnished and very clean.

The location is perfect for NOTL - on the southern end of the main strip on Queen Street, across from the Festival theatre, walking distance to everything. Free parking is available. The hotel restaurant, Zees Grill, is really great for all meals. The breakfast in particular, was a nice surprise. We had the mushroom and truffle omelet, and yogurt with fruit and granola. Both were exceptionally delicious and service was excellent.

We felt welcomed at all times by all staff. They knew who we were, knew we were celebrating our wedding anniversary, and were helpful in every way. At one point, I had to call the front desk to get some assistance with the A/C. The lady from the front desk was up in the room literally within 60 seconds to help us sort it out - I had to scramble to get decent!

Room Tip: I stayed in a room facing the street (south) with a balcony (#208) and it was lovely.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scruff2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, July 27, 2013
I’m glad you enjoyed our king suite, it is my absolute favorite out of all the rooms here at Shaw Club. I’m thrilled to hear all of the amenities we have to offer truly made your stay. I will pass on your kind comments to the rest of the team and I look forward to saying hello during your next visit!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

For years, our family has stayed at the Shaw Club during our annual visit to the Shaw festival. Our recent three-night stay didn't disappoint. In fact, it surprised, due to some delightful new staff members.

Upon arrival, we were greeted by charming new concierge Cooper Smith, who offered a chilled glass of Jackson Triggs sparkling wine during check-in (a welcome new amenity) Cooper is a highly skilled concierge with a wealth of information about the local area: restaurants, wineries, the best farm produce and meats, and so much more. Actually, he was so knowledgeable that our family made it a kind of game to come up with a question/request he could not answer. We did not succeed, though it was merry trying!

Another fine new addition to the staff is Guest Services manager Lisa McDonald. We didn't get to interact as much with her, but we were very impressed with the speed and efficiency with which she resolved a bill discrepancy at check-out. Her customer service skills are very impressive.

One exception to the "everything was better" impression we got this year was with the breakfast. it was very HOT during our stay, but nevertheless no one was allowed to breakfast in the air-conditioned interior; service was only on the hot, humid outdoor porch. As breakfast ends at 10 and lunch does not begin until 11, management should be able to accommodate guests who seek the comfort of breakfasting inside during such weather.

Other than this, however, our stay was superb. With its perfect location right opposite the Festival theater and its first-rate staff, we consider the Shaw Club the best hotel in the area--and we will certainly return next year for a new round of plays and festivities!

Room Tip: Unrenovated rooms offer a great value. Other than missing the great "hubcap" showers and...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank woolfcross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, July 27, 2013
It was an absolute pleasure to meet you, I’m thrilled you enjoyed your stay with us! I will pass on your kind comments to the rest of the team, and I will absolutely speak with our food and beverage manager to ensure your breakfast experience isn’t duplicated. Thank you so much for taking the time to write us a review, I look forward to welcoming you back to Shaw Club soon!

Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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