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“Fantastic Getaway”
Review of Shaw Club Hotel

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Shaw Club Hotel
Certificate of Excellence
Ottawa, Canada
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic Getaway”
Reviewed May 17, 2013

Wonderful staff. Special thanks to Cooper, Andrea and Wendy for making my stay feel like a home away from home. The attention to detail at this hotel is fabulous-right down to the take away coffee, tv in bathrooms, the dvd library. I thoroughly enjoyed every minute and I had a hard time checking out! I didn't want to leave. I'll be back my next opportunity to visit!

Please note, I rated the spa and Zee's in a separate review.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (214)
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English first
canada
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 14, 2013

This was a surprisingly wonderful place to stay - I had stayed there years ago, before it had been renovated and converted to the SHAW CLUB. they have done a great job with the reno - it is a fresh and modern boutique hotel. The staff was very accommodating, the rooms were gorgeous - especially the bathrooms. Personalized stationary was another nice surprise. Location can't be beat in downtown Niagara on the Lake. Free parking that was easily accessible. Great all around.

Room Tip: 208 is the best room in the house :)
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  • Stayed May 2013, traveled with friends
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Helpful?
Thank cccanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, May 20, 2013
I am thrilled we were able to exceed your expectations! The bathrooms seem to be a favourite amongst our guests, I think it’s the rain shower that sets it over the top. I will pass on your kind comments to the rest of the team and hopefully we’ll see you again soon.


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 14, 2013

We stayed at "The Shaw" for 2 nights in April 2013. The hotel is small and easy to get around. A great location, clean rooms, and the bathrooms are really fun... rain forest showers, big, Jacuzzi tubs, and comfortable beds.

  • Stayed April 2013, traveled as a couple
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Helpful?
Thank PDWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed May 13, 2013

We celebrated an anniversary weekend at the Shaw Club. We were welcomed at the desk with a glass of bubbly and the excellent service continued from there. Accommodation, food, service were all excellent.

Room Tip: We had a patio room, which was right on the street opposite the theater.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank AnneC1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, May 20, 2013
Thank you for choosing Shaw Club Hotel & Spa to celebrate your Anniversary! I am thrilled to hear we exceeded your expectations in every way. I look forward to saying hello during your next visit.


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
1 review
Reviewed May 12, 2013

This was our second time staying at The Shaw Club in Niagara on the Lake. We went last weekend for the wine and herb passports to tour the wineries. The hotel is truly what you would expect from a boutique hotel. The staff are very attentive and helpful. Cooper and Lisa helped with all the details of amenities and even offered suggestions or directions as we left. The rooms are modern and very clean, with customized stationary and little details to make you feel welcome. We rented bikes right there to cruise around the area which was another convenience. I had a chance to experience the spa for the first time (highly recommend it!), and we returned to Zee's restaurant. Zee's is in the hotel, but worth the trip even if you are staying elsewhere. We have eaten there for every visit to Niagara on the Lake, even if just for a quick lobster poutine!

Room Tip: Both times our room was excellent. We did have a soaker tub the first visit, but not the second alth...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kathleen765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, May 20, 2013
Thank you very much for staying with us once again! I am elated to hear that the little things we do added to your experience. Chef Jason Dobbie is truly amazing, the food he has created is out of this world! We are lucky to have such a great guest services team here at Shaw Club. I will be sure to pass on your kind comments to the rest of the staff and I look forward to welcoming you back to Shaw Club soon.


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 8, 2013

The room was stupendous - and the staff, and the restaurant (I had to flip to coin to choose a headline). The hotel and restaurant staff are wonderfully welcoming, knowledgeable, friendly, and helpful. Our room was spectacular - designed and furnished in a modern and luxurious style, with many unexpected treats (power window blinds, great reading lights, TV in the bathroom corner at the ceiling, 24-hour access to resident's lounge with fresh coffee, etc.). The restaurant has a relatively small menu, but all well-prepared and presented in good-sized portions (and again unexpected treats like deep-fried anchovies and sliced peameal bacon in the Caesar salad). The location is at the end of the small NOTL downtown (local abbreviation for Niagara On the Lake), a couple of blocks from all the Shaw Festival theatres, downtown restaurants, and shops. The on-site guest parking will be a huge advantage when the Festival crowds hit later in the summer.

Room Tip: Small number of rooms and great location - book ahead, and plan to stay at least 2 nights to better...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
176 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 8, 2013

We spent our 35th Wedding Anniversay at Shaw Club Hotel.They provided us with champagne for our dinner at Zee's - which was really nice. The check-in staff was wonderful.The rooms are extremely luxurious - we had a fire place.The linens are elegant and the beds are comfy. We stayed on a "travel zoo" promotion and they treated us exceptionally well. Lisa arranged for us to have an early check-in and also a late check out, which allowed us to rent the on-site bikes and tour around before changing to check-out. This was our 3rd time staying at Shaw Club and we think that it is one of the best hotels that we have stayed in. The treatment is very luxurious. We look forward to booking there again! It has become a tradition for our Wedding Anniversay. The location at Niagara on the Lake is spectacular.

Room Tip: We like the room overlooking the Shaw festival theatre and with a fireplace. Next time we would like...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanukTraveller2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa M, Guest Relations Manager at Shaw Club Hotel, responded to this review, May 20, 2013
Thank you so much for choosing Shaw Club to celebrate your 35th wedding anniversary! I’m thrilled the early check in and late check out made your stay, there is nothing like a morning bike ride through the gorgeous landscapes of Niagara-on-the-Lake. We truly appreciate that you’ve returned to visit us time and time again, and we look forward to hopefully celebrating many more anniversaries with you.


Yours in Hospitality,
Lisa McDonald
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaw Club Hotel

Property: Shaw Club Hotel
Address: 92 Picton Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Niagara-on-the-Lake
#2 Luxury Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#6 Family Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Shaw Club Hotel epitomizes contemporary luxury. Designed to feel more like a private club than a hotel, each sophisticated guestroom is individually accentuated with the latest technology and has been designed to ensure unparalleled comfort. Located directly across the street from the Shaw Festival Theatre, The Shaw Club offers full service accommodation and extraordinary dining at its restaurant, Zees Patio & Grill. ... more   less 
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Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel

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