We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Delightful and professional staff.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Chicago, Illinois
1 review
“Delightful and professional staff.”
Reviewed March 2, 2014

We held our wedding reception at the Pillar and Post in October of last year, and worked very closely with its staff in the months leading up to the event. Despite our living outside the Niagara region, their attentiveness and attention to detail guaranteed a remarkably smooth day.

The process began with a detailed, comprehensive overview of their services. Soon thereafter we signed a contract with full confidence in their ability to stage the event. Savanna, our initial contact, took great care in answering our bevy of questions about the agreement, going so far as helping us to scout locations for our rehearsal dinner.

From there, we worked very closely with Sandra, the resident Wedding Specialist. Sandra was charming, professional, and an absolute joy to partner with. Each of our concerns (including the trifling ones!) was addressed promptly and with reassuring concern. We couldn't have asked for a better guide through the process.

The front office staff fielded our guests expertly, sharing their knowledge of Niagara-on-the-Lake and patiently handling a few flustered travelers. The dinner itself was magnificent. It was prepared and served with great care in the Upper Canada Room, and the kitchen deserves our highest praise. Our complimentary room that night was lavish, and everything was already arranged for our departure early the next morning.

The entire staff there has our sincerest thanks. For such a big event, they managed to take a good share of the stress out of the equation, and that level of comfort and confidence is absolutely priceless.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, March 4, 2014
Thank you very much for your kind words. We are very happy to hear that you enjoyed and appreciated all of our little added touches for your wedding. We are very thankful to have such wonderful staff that truly cares about our guests and their needs. Congratulations and we hope to see you back at the Pillar and Post!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,005 reviews from our community

Traveler rating
    1,242
    455
    191
    78
    39
See reviews for
323
1,186
24
130
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (474)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 1, 2014

To attend a wedding we stayed one night in "Pillar and Post Inn and Spa" in Niagara-0n-The-Lake.
We had stayed in this inn about 20 years ago and it seems nothing much has changed in this establishment.
Despite making reservation a long time ahead of the wedding we ended up in a second floor outside room , number 248, a small claustrophobic room with outdated furniture and depressing colors and a brick wall in front of the small window for the VIEW!
We tried to change the room, but was informed because of the wedding and "Family day" long weekend all the rooms were occupied. They did not have an explanation to our question that how come people in our group that made reservation just few days prior to the wedding have larger and better inside rooms.
After moving in we found out the heating was not working and ended up with an electric heater with noisy fan. I really wonder what kind of management would rent out rooms in freezing winter season without prior checking to see that at least the heating is working.
In conclusion I find this to be an old and tired establishment with unfriendly front desk staff.
The quality of breakfast was good (thank God!) and the staff in the bar and restaurant were friendly.
If one plans to stay couple of days in Niagara-0n -The- Lake there are much better hotels, Inns or bed and breakfasts that one can choose from.
We certainly will not return to this establishment.

Room Tip: Choose a better place to stay.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vahe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, March 4, 2014
Thank you for taking the time to share feedback on your recent stay with us. We appreciate your comments and apologize for the experience you had during your stay.

All of the guestrooms at the Pillar and Post are unique in decor as they are location. We do have guests that very much enjoy having outside access and we apologize that this did not suit your needs for this particular occasion. I understand that our Front Desk staff were able to secure and hold a room for you at our sister location to better suit your needs, however the offer was not accepted.

We hope you consider staying with us again the next time you are in town so we might show you the quality hospitality you expect and deserve!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, United States
2 reviews
Reviewed February 24, 2014

Inn accommodations and Spa amenities are excellent. Staff were accommodating, gracious and very professional. Dinner was fabulous and exceeded my expectations. Excellent stay! Would definitely recommend!

Room Tip: Suites are spacious with gas fireplace and large window for natural lighting. No exterior noise not...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, February 26, 2014
We are so pleased that you enjoyed your stay with us. We truly appreciate you sharing your lovely experience and taking the time to reflect on your stay at the Pillar and Post Inn and Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewiston, New York
Level 5 Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 23, 2014

This was our fifth trip to the Pillar and Post. Each trip gets better. The staff is top notch, and so are the facilities. My wife enjoyed the spa (mani, pedi, massage) while I swam in the heated indoor pool. We also took in the outdoor hot spa, a great feature when the outside temperature is well below freezing. The hotel has a 24 hr driver available to drop you off and pick you up from local bars/restaurants, a terrific feature. We enjoyed the in house fireplace in the lounge.
If traveling in the winter, call ahead and ask for your room heater to be turned on. This is the third mid-winter trip to this property and every time the rooms are quite chilly upon arrival. I ran the shower on full hot for 15 minutes in an added effort to warm the room. In the hotels defense the outside air temp was below zero. Having said that, the cleaning staff should be aware of that and keep the rooms at a reasonable temperature. Ours was set at 60, cold by any standard.
We ordered fresh strawberries and a full breakfast in the morning, both were terrific.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zinger0023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2014

This was a winter break spa getaway for myself, husband and adult daughter. We were thrilled with our very large room. The hotel has tons of ambience. We really enjoyed the outdoor hot springs (don't miss it), the pool, spa, steam room and sauna. Our room has the most comfortable beds, a large spotless bathroom, fireplace, couch and side chair and overlooked the hot springs,

Room Tip: We preferred the newer section on ground level to be close to the pool and the spa. Our room was ver...
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deedee424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, February 24, 2014
We appreciate all your wonderful compliments about our hotel and that you were able to enjoy the hot springs and take advantage of some time away from the everyday. It is our goal to exceed all expectations, so to know that we were able to do that for you, means a great deal to our guest service team. We look forward to your return visit in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2014 via mobile

Just had a great time with friends and the service was excellent. Margaret, the housekeeper, went out of her way to help with needed items. The young chef at the breakfast bar went out of his way to bring out capers for my smoked salmon. At the end of our visit, the spa staff spent 25 min searching through laundry to find a missing item. When it wasn't found first round through, they went through all the laundry a second time and found the missing item. I'm so impressed with the thoughtfulness at Piller & Post. I don't usually write reviews but had to write this one. Sincerest of thanks for a great weekend!

Stayed February 2014, traveled with friends
Helpful?
Thank Lovetheseashore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manger's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, February 24, 2014
Thank you very much for your kind words and appreciation! We are thankful to have such a great team working with us who understand the importance of the little details for our loyal guests! We are so pleased to hear that our staff was so accommodating and that they were able to locate your missing item! We will be sure to share your comments with our team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level 1 Contributor
3 reviews
Reviewed February 19, 2014

We've been coming to the Pillar and Post Inn to celebrate Valentine's Day for about 20 years now. We keep returning because of the excellent service, food, room quality and beautiful location. It's become a welcome tradition, one that breaks up the bleak Winter months for us.

Room Tip: We enjoy the rooms with a fireplace.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, February 24, 2014
We are so pleased that you were able to celebrate Valentine's Day with us. We truly appreciate you sharing your lovely experience and taking the time to reflect on your stay at the Pillar and Post. Our goal is to always provide you with exceptional quality and service to ensure your stay is memorable. We look forward to being a part of your celebration next year!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Niagara-on-the-Lake
0.8 mi away
Queen's Landing
Queen's Landing
#5 of 15 in Niagara-on-the-Lake
1,504 reviews
0.8 mi away
Harbour House Hotel
Harbour House Hotel
#2 of 15 in Niagara-on-the-Lake
1,201 reviews
7.4 mi away
Hilton Garden Inn Niagara-on-the-Lake
Hilton Garden Inn Niagara-on-the...
#9 of 15 in Niagara-on-the-Lake
1,339 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
124 on Queen Hotel and Spa
124 on Queen Hotel and Spa
#1 of 15 in Niagara-on-the-Lake
477 reviews
0.7 mi away
Oban Inn, Spa and Restaurant
Oban Inn, Spa and Restaurant
#10 of 15 in Niagara-on-the-Lake
573 reviews
10.9 mi away
Sterling Inn & Spa
Sterling Inn & Spa
#2 of 128 in Niagara Falls
1,598 reviews
Show Prices
Show Prices
Show Prices

Been to The Pillar and Post Inn, Spa and Conference Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Property: The Pillar and Post Inn, Spa and Conference Centre
Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#6 Luxury Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, TripOnline SA, Hotwire, Cancelon, Travelocity, HotelsforEveryone, getaroom.com and Evoline ltd so you can book your The Pillar and Post Inn, Spa and Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing