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“Pampered at the Pillar and Post”

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The Pillar and Post Inn, Spa and Conference Centre
Certificate of Excellence
Canada
Level Contributor
128 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Pampered at the Pillar and Post”
Reviewed January 26, 2014

Our third time staying at this Vintage Hotel — loved our location in the newer Spa building rooms. Travelled with children and they also enjoyed the quieter pace and pool.
We loved the outdoor adult whirlpool in winter — peaceful, surreal with mist and enjoyable even with -15° temperatures! Very picturesque scenery! Self-serve hot tea available by poolside appreciated!! Access to spa washroom with amenities is appreciated.

Touches included Complimentary Chateau du Charme bottle of wine, cheese and cracker plate as well as freshly-baked cookie plate! Thank you!!

EXCELLENT bedding and comfort!! Extra large bathroom for sharing! Our in-room safe did not work. Serviced within minutes of calling; maintenance replaced the safe. Loved that windows open!! Stairwells with padded carpeting and well-lite to get around rather than always taking elevator. Very clean and maintained.

Room Tip: Room 352 in Spa Wing is very quiet; and stairwell takes you start to pool.
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  • Stayed January 2014, traveled with family
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Helpful?
Thank LifeTravel2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
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English first
Grimsby, Canada
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 25, 2014

This is the 4th year in a row I have stayed at Pillar and Post for our regional meeting and I have never been disappointed. The staff are lovely, the hotel is beautiful and the bed is probably the most comfortable I have ever slept on.

There is something about this location that immediately puts you at ease and allows you to relax. They are located within 5 minutes of Peller Estates and some beautiful shops that really help give you the Niagara on the Lake experience.

  • Stayed January 2014, traveled on business
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Helpful?
Thank Kymbur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, January 29, 2014
We are very flattered by your compliments and your recommendation! We are so pleased that you love the Pillar and Post, for both professional and personal stays!! We look forward to seeing you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 24, 2014

It was a non stressful event all around from booking, enjoying the in house spa with a starter (candy cane) rub to a side by side massage, to a hot steam room breather...then off into the outdoor hot spring just before heading out to a great 3 course meal with the best steak made just right (and we eat lots of steak) ending with a perfect dessert that had a special message (happy anniversary) written on the dessert plate. This little gesture made our evening that much more special. Now up to the exquisite room with a warm fireplace to end the evening.

Basically it's not always about how much you pay or how grand a place may be but it's all those little details that make all those lasting impression.

Not to mention every single employee was so nice.

If you want a great place to stay YOU MUST try this fabulous place out Pillar and Post is the place to go and treat yourself and love one.

Room Tip: King size bed (very comfy) with fireplace and jacuzzi...very cozy
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Paul_and_Cyndie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarnia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2014

My husband and I first stayed at the Pillar and Post on our honeymoon seven years ago, and we have been coming back every year since. This property is perfect in every way - warm, wonderful and welcoming staff, cozy and clean rooms with snug beds, delicious food and beverage services, a first class spa and amenities perfect for all four seasons. Our most recent visit for the Icewine Festival was no exception, every detail was attended to and then some. This trip we were especially fortunate to meet Sherry while we enjoyed a wine and she hostessed for happy hour - she was a doll, and even remembered us later that evening when we saw her out at a function. Just another way the Pillar and Post makes their guests feel like family! This place is our little slice of heaven and I know we will continue to visit for years to come!

Room Tip: Ask for upgrade opportunities on suites - they are worth every penny!
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank meaghankreeft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, January 29, 2014
We appreciate all your wonderful compliments about our hotel and that you were able to enjoy your stay and take advantage of some time away from the everyday. It is our goal to exceed all expectations, so to know that we were able to do that for you, means a great deal to our guest service team. I will be sure to share your comments with them. We look forward to your return visit in the near future!
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London, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2014

The pillar and post was great!!! Best hotel stay by far! We bought a package trip that included the wine tour to two winery's on there bus and an upgraded room with a fire place great deal found on travalzoo! We loved the pool saltwater and was grate, but even better was the outdoor hot spring!!! So nice we also got the couples message witch was nice but would not pay that price again considering it cost more then the room! But we had gift cards so it wasn't so bad! And the breakfast was delish, with a omelet bar and all you can eat!!!

Room Tip: Our room was on the main floor and just off the main entrance
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  • Stayed July 2013, traveled as a couple
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Helpful?
1 Thank C0cocleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, January 29, 2014
We are very flattered by your compliments and your recommendation! We are so pleased that you love the Pillar and Post and we look forward to seeing you in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, Italy
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 21, 2014

Two couples booked one night at the hotel. The room was very comfortable....and well equipped. We had a great dinner at the Cannery .......prime rib was superb. Derek, our waiter was wonderful.....took very good care of us despite being very busy.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ilga_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
1 review
Reviewed January 21, 2014

My husband and I always stay at the Pillar and Post when we're in Niagara on the Lake. We love the relaxing and very comfortable rooms and the overall welcoming atmosphere of the hotel. The gracious hotel staff and the very friendly and attentive 100 Fountain Spa attendants (especially Yvonne) made us feel like we were at home with our friends. We especially love the outdoor hot springs. Its very romantic at night with the snow falling. The free shuttle service from the hotel to town and to other sister hotels is always fast and comfortable. The food in the hotels and other local restaurants is always tasty, fresh and filling. We especially like to discover fabulous new and local wines when we dine in Niagara on the Lake. I love walking through town and visiting the local shops. We discovered a new local artist - Edward Spera . His wildlife paintings and sketches are just amazing. The Ice Wine Festival was an absolute blast. Thank you to all - Can't wait to go back!!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSDODDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property-Services, General Manager's Office at The Pillar and Post Inn, Spa and Conference Centre, responded to this review, January 29, 2014
Thank you very much for your kind words and appreciation! We are thankful to have such a great team working with us who understand the importance of the little details for our loyal guests! We look forward to seeing you in the near future!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pillar and Post Inn, Spa and Conference Centre

Property: The Pillar and Post Inn, Spa and Conference Centre
Address: 48 John St | P.O. Box 1011, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#6 Business Hotel in Niagara-on-the-Lake
#8 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Pillar and Post Inn, Spa and Conference Centre 4*
Number of rooms: 122
Official Description (provided by the hotel):
The Pillar and Post Inn, Spa and Conference Centre's original structure was built in the late 1890's as a canning factory, and since has been lovingly transformed into a charming country inn. With its relaxed elegance, modern amenities, indoor and outdoor pools, and exotic hot springs pool at 100 Fountain Spa, ranked one of the top 25 spas in Canada by the Spa Association of Canada 2016. The Pillar and Post is an ideal setting for a spa getaway, wedding, conference, or family vacation. ... more   less 
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Also Known As:
Pillar And Post Niagara
Pillar And Post Hotel
The Pillar And Post Hotel
Inn Pillar Post
Pillar Post Inn
Pillar & Post Hotel
Pillar & Post Niagara Lake

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