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“Nice enough...”

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Oban Inn, Spa and Restaurant
Certificate of Excellence
Waterloo, Canada
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice enough...”
Reviewed January 30, 2012

We stayed 2 nights in the 2 bed 'cottage'. The property was cute, the room was clean, breakfast was OK - as was the spa. FREE WiFi and the roses @ turndown were a nice touch. The fan noise mentioned in the room description is pretty bad in the afternoon....the beds shook like a plane was taking off and it was quite loud. The staff tried their best...or at least most of them did. Irmi gave a lovely massage, Robert was very nice @ front desk and Allison who helped via email to make arrangements was great! The breakfast staff were not as pleasant as they could be. Our shower was missing 1 sliding glass door so it was not a warm bathing experience and it really wasn't nice to walk past a huge dumpster to and from our room. Our biggest concern: we did not appreciate being granted a 'late check-out' to match the ending times of our spa treatments only to be told that only gave us 1 extra hour until 12 noon and we must vacate. Flexibility considering how much we spent on the package and spa services would have been appreciated. That surely was a sour end to relatively nice weekend.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jnamurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, February 3, 2012
Dear Jnamurray,

Many thanks to you and your friends for choosing to stay with us at The Oban Inn for a girls getaway. We are glad to hear you enjoyed your continental breakfast, free wireless internet, spa services and turndown service.

Thank you for acknowledging our team members Irmi, Robert and Allison. We are grateful for this positive comments for their hard work!

We appreciate your input and constructive feedback regarding the exterior noise of our garden cottage guestroom- with an outside access guestroom, subsequently these rooms are exposed to day-time external noise. Please accept our apology if this was not communicated in advance of your stay.

Thank you for sharing your input regarding our bathrooms, we are in the process of renovating our bathrooms and garden cottage guestrooms are on the schedule for beginning of march.

We apologize we could not accommodate check out of 1pm as requested. We will definitely need to work on our communication for future. We are pleased we were able to provide luggage storage and relaxation area of our lobby sitting area. We hope you and your guests found this to be comfortable and relaxing.

We look forward to the opportunity to welcome you and your friends back again soon!
Sincerely,
Celia Liu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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556 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
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English first
Toronto, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 29, 2012

We stayed here last night and we had a wonderful time! The staff was really nice and greeted us every time we passed by the reception. Check in was very easy and hassle-free. The hotel is quaint and has a kind of personalised feel to it compared to other large, chain hotels. I love the fireplace where you can sit on the sofa and read a book. There is a restaurant downstairs which had a fireplace. The continental breakfast buffet was alright. No hot foods, only cereal, fruits and bread but the various pasteries they had were delicious. The room was a bit small but very comfortable, especially the soft down blankets!

They had a gym but only accessible from the outside. The pool and hot tub was closed for the winter and that's outdoors too. We especially chose this hotel becuase it was right by the lake and you can take a romantic stroll there. Overall, we loved out stay here and would recommend it to anyone visiting niagara-on-the-lake.

Room Tip: I think they're doing some renovations on the second floor. Our room on the third floor (room 20...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angiechan001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, February 3, 2012
Dear Angiechan001,

Thank you for taking the time to share your recent experience with us with our TripAdvisor.ca community. We are pleased you enjoyed the personalized touches and relaxing spaces we try to create for our guests staying in our boutique Inn.

We are glad you enjoyed our continental breakfast, comfortable beds and use of our 24/7 access fitness room!

We look forward to the opportunity to welcome you back for your next romantic getaway.

Sincerely,
Celia Liu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 22, 2012

Spent two days over New Year's with children and grandchildren at the Oban .
We went for dinner on New Year's Eve -- we had reservations -- we were told
that "our table" in the dining room was set for one child and not three and could not be changed -- so we ate in the bar area while the table sat empty -- really classy .
We received a free bottle of wine for their mistake .
The food was good but not the Oban of old -- I have been going there for 30 plus years
and the fare was just not there .
The New Year's Day brunch was worse -- service was glacial -- two plus hours before we could get out of there and the rather bland Eggs Benedict were barely warm .
The manager was not around when we were leaving so I wrote her an e-mail expressing our
disappointment -- 3 weeks have passed and no response from her .
Maybe she guessed that we won't be back .

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EMIL P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, January 25, 2012
Dear EmilP,

Thank you for taking the time to provide your informative feedback regarding your recent 2-night stay at our Inn with your family celebrating New Year's Eve.

Please accept my personal apology for not formally introducing myself upon your arrival for dinner New Year's Eve as I personally attended to preparing your table for your evening. We acknowledge our error in communicating the correct number of guests in your party with your first dining experience with us. For the remainder of your stay, our team made every effort to ensure your table was prepared for your family's arrival.

For New Year's Day Brunch we accept full responsibility for the unacceptable delay in service and quality of our menu offering. As soon as this matter was brought to my attention, I personally provided an alternative for your grandchildren and provided all additional requests with our compliments. Again, we apologize if this gesture was not an acceptable resolution. Please let us know what we could have improved.

Please feel free to email me again as I did not receive any previous correspondance from you. As with our ongoing communication in planning your visit, I can assure a response will follow.

We sincerely value your patronage and hope we will have the opportunity to welcome you back.

At your service,
Celia Liu
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 19, 2012

My partner and I stayed here for one night as a quick getaway. The staff, to be frank, weren't the warmest. The room, although VERY small, was pretty nice. The bed was plush and we had an amazing night's sleep. There was a nice terrace off the room that I'm sure would be a great place to read a book during warmer months. The location is a little out of the way (i.e. not in town), but close to the lake with nice views. The breakfast is a nice bonus, but no hot options are on offer, and the holes created in spread weren't quickly replenished.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank eeeduff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, January 25, 2012
Dear Eeeduff,

We appreciate your time to provide us with your valuable comments and feedback regarding your recent stay with us this January 2012. Thank you for choosing to stay with us!

Located two blocks from downtown, we offer a variety of guestroom types and are in fact in the process of upgrading all of our washrooms, extending some of our cosier deluxe queen guestrooms and adding additional balconies for guests to enjoy.

Thank you for your feedback regarding our complimentary continental breakfast offering. We will definitely continue to work on improving this offering.

We look forward to the opportunity to welcome you back!

Sincerely,
Celia Liu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 15, 2012

We made a reservation over the phone for a Slip & Spa package with Oban Inn in January 2012. Shortly after the reservation, they called us back to apologize for the incorrect price on one of websites which was corrected right away and they still offered to honour the price to us which was agreed upon over the phone reservation. I am very pleased with the manager's offer and arrangement.

When we arrived, the reception is very welcoming and to our surprise the room is ready! We booked the 55 mins massage treatment and our therapist (Irmi) is very professional and make sure we felt very relaxing but the treatment still work on some soar areas.

Dinner service was great, we like the decor and the cozy environment. Food is even better than most of the chain fine dinner restaurants in GTA.

We stayed at the deluxe king room, the size is a bit small compare to chain hotels but they tried to put together a lot fine details to the room like leather chairs, Bose hifi, a lot of up to date magazines in the room & the bathroom. We also liked the hardwood flooring in the room with a big carpet near the bed area, it really felt like staying at an elegant master bedroom at a fancy house! Beddings, duvet & pillows are very comfortable, too. They also make our bed while we are at dinner and left us with a rose & weather note for the next day. The room is also extremely clean and no smell at all.

This overall service and experiences made us felt like we are at a 5 star cruise!! We have been to a lot of cruises & hotels around the world (celebrity cruise, Paris, London, Whistler, Caribbean, etc.) and this stay exceeded our expectation and is compatible to other 5 stars hotels with very attentive caring to our needs.

Several minor improvement points are the spa waiting lounge is a bit cold, there was a heater but the electric outlet is not working. Also, the shower faucet control is not working well, either too hot or just warm.

We will definitely come back for the spa & the Inn and hope the services are still keep at this high standard when we return!

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vincent Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, January 25, 2012
Dear VincentY199,

What a fabulous review covering all aspects of our Inn and your stay! Thank you for taking the time to share your comments and overall experience with us during your recent stay.

We are happy that we were able to accommodate your request for our Sip, Spa and Dine package at the price provided online and recognize our error which we promptly corrected.

Thank you for the personal recognition of one of our registered massage therapists and generous appreciation of our on-site restaurant. Your positive reinforcement is appreciated.

The have replaced the fuse which caused the electrical outlet not to work and continue to review the shower/heating in our spa. Thank you again for bringing this to our attention.

We look forward to the opportunity to welcome you back soon!

All the best for 2012!
Celia Liu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
buffalo, ny
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 5, 2012

We were here over New Year's. I've stayed here before and in general it's a great hotel and a good deal for the money. Particularly for this area. The location is good, walkable to most attractions but not so close as to feel hectic. The inn is right on the lake and there are beautiful views from some of the rooms. The rooms are relatively spacious, well-kept, and nicely appointed. The spa is great.

The fitness facility is pretty and set apart from the rest of the hotel. There isn't a lot of equipment (one treadmill, one recumbant bike, one eliptical machine and some weight equipment) but that's probably fine for the size of the inn and the clientelle. However, it doesn't really seem to be set up for actually exercising. There is no t.v. or music in the room. If you want to run on the treadmill for 30 minutes, you'll be doing it looking at the wall ahead of you, or out the window. Also there were no towels in the facility.

My only real complaint was that the bar/restaurant service was not incredibly professional, and VERY slow. This became an issue especially on New Year's day. We sat down to brunch for a 10:30 reservation and still hadn't been served our main course by noon. When we inquired at the desk about a late check out we were told that this wouldn't be possible. So our party of 8 had to get up mid-meal to go back to the rooms to pack and check out. When we came back down 20 minutes later, we still had to wait some more for the rest of our brunch to be served. It was annoying and put a bit of a damper on an otherwise very nice stay.

Despite this, I'd go here again.

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seeingtheworld_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, January 25, 2012
Dear seeingtheworld_10,

It was our pleasure to have the opportunity to welcome you and your friends (4 couples) back to The Oban for your New Year's Eve getaway. Thank you for continuing to choose our Inn when staying in Niagara-on-the-Lake.

We are glad you enjoyed our spa and fitness facility during your stay. Our treadmill offers a tv for guests use and your suggestion of music is under review. Thank you for offering your suggestions and hope to make some improvements to enhance this service.

We appreciate your feedback regarding scheduling of brunch service and check out timing. We definitely require to make this offering glitch free and as seamless as possible.

Thank you for your time to share your experience with our TripAdvisor community and look forward to welcoming you back!

Sincerely,
Celia Liu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 17, 2011

There are several reasons why you should stay at the Oban:
- you're not a B&B person
- you like the basic service offerings of a spa on hand
- you like genuine and polished service
- location is important to you
- you like an unquestionably clean room/atmosphere.
In short, the Oban has class and is a delightful place to stay for an evening or two. But it is a very hefty price when you can stay in B&B's for a third of the price. The Oban is a really nice hotel but personally I'm a value guy and I believe the Oban jacks their rates because there are few similar games in town. I would pay 200/night there but I paid almost double that, hoping it might somehow feel worth it. They did their best but I just don't feel like the price was justified. If you don't mind B&B's, like my wife and I, then just do a B&B for a fraction of the price. I booked Oban as an anniversary gift and my wife nearly choked when she unadvertently saw the price. If money is no object then it's a nice (although not spacious - that might be the kicker - $350 for 200 square feet) hotel in a good location, and the service at the front desk is near perfect, if not overboard!
If you're mindful of value, just do a B&B.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paxton74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ObanInn, General Manager at Oban Inn, Spa and Restaurant, responded to this review, November 18, 2011
Dear Paxton74,

Thank you for taking the time to share your comments regarding your recent stay with us in October 2011. We are happy to hear you enjoyed your getaway with us and hope it was a beautiful autumn weekend.

We would like to offer input and clarify our summer rates (May to October) for weekend are indeed around $350 per room and include continental breakfast for two. We are now offering winter rates from $150 per room (Sunday to Thursday) and $195 per room (Friday/Saturday) also including continental breakfast for two.

We are striving to offer value to our guests and continue to offer a variety of value added packages.

We look forward to welcoming you back for your next special occasion getaway.

Sincerely,
Celia Liu
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oban Inn, Spa and Restaurant

Property: Oban Inn, Spa and Restaurant
Address: 160 Front Street, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Niagara-on-the-Lake
#7 Luxury Hotel in Niagara-on-the-Lake
#10 Family Hotel in Niagara-on-the-Lake
#10 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oban Inn, Spa and Restaurant 4*
Number of rooms: 26
Official Description (provided by the hotel):
Nestled serenely in the heart of wine country and historic Old Town of Niagara-on-the-Lake, minutes to theatres and attractions, The Oban Inn overlooks Lake Ontario and the Canada’s oldest golf course. With 26 tranquil, luxurious guest rooms and elegant dining surrounded by delightful ponds and lush English gardens and the creation of the beautiful new OSpa, The Oban Inn has become a celebrated wellness retreat. State-of-the-art exercise room, outdoor hot spring and infinity lap pool. ... more   less 
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Also Known As:
Oban Inn, Spa And Restaurant Hotel Niagara-On-The-Lake
Oban Hotel

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