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“Large Spacious Rooms”

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White Oaks Conference Resort & Spa
Certificate of Excellence
Canada
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Large Spacious Rooms”
Reviewed October 22, 2012

We stayed here as part of a wedding that was held at a local winery. The rooms were large and spacious and well appointed with everything you would need. Brunch the next morning was excellent as well with a nicely stocked omelette bar. The reservation staff were good but a bit abrupt in our exchanges and my first reservation did not get emailed to me as promised. When I called to extend my reservation the staff member had to get someone else to do it because for some reason he was unable to do so - he did eventually email me my confirmation for an extended stay.

Stayed October 2012, traveled with family
Helpful?
3 Thank diversetraveller220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at White Oaks Conference Resort & Spa, responded to this review, October 23, 2012
Thank you for your comments and feedback. We are so happy to read that you enjoyed your stay and meals while at White Oaks, though we were surprised by your comment about your interaction with the Reservation agent booking your room. We focus on providing the best customer service and continuously train our staff on anticipating and meeting guests needs from the moment they call in. It is very disappointing to read that you did not have the positive experiences we like to provide.
We will be sure to follow up with our team regarding your comments to ensure the high levels of service we are known for are being provided and also to correct any system/program issues that caused a delay in your confirmation and extension of your reservation. Thank you once again for taking the time to write in and telling us about your experience.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (271)
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English first
Cornwall, Canada
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 22, 2012

Attended a conference at White Oaks.Conference Center and Spa.recently Found the amendities supurb! Rooms clean and spacious. Staff friendly and congenial. I highly recommend this facility, Our meal in the restaurant was excellent.

Room Tip: Look at the room before you book
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daveandjoann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at White Oaks Conference Resort & Spa, responded to this review, October 23, 2012
Thank you for your comments and letting us know how much you enjoyed your conference experience. We look forward to having you back with us again in the near future.
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Thornhill, Canada
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 21, 2012

I was here for a conference and my expectations were low due to its location close to the highway. I have been to higher rated chains in the last 2 months but this is the first one that completely impressed me. Customer service was amazing. The conference food was way above average. My room was quiet, comfortable and clean. It is shocking how few big hotels can get the cleanliness detail right! I will be back.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patlin13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nova Scotia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2012

For the 2nd night in a row, we are being disturbed by our inconsiderate "neighbours" screaming, laughing & constant door slamming so loudly we cannot sleep. Calling the front desk because of the noise was useless. The suite is spacious but very outdated, needs to be refreshed. Buffet supper at the restaurant arranged by our association for $75\ plate (not including alcohol!) was disappointing. Will not stay here again.

The only bright side to our stay was that all of the staff have been excellent.

Room Tip: The rooms on the first floor were too loud, get a room on a higher floor.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank very_sherrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at White Oaks Conference Resort & Spa, responded to this review, October 23, 2012
Thank you for your comments. I am truly sorry to read that you were disturbed by noise by other guests and that our security team was unable to assist with that problem. It is important for us that all of our guests enjoy their stay and have a restful and comfortable sleep. I am very sorry that did not happen for you during your stay. If you wish to speak to someone directly at White Oaks about your experience please do not hesitate to contact us.
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Toronto, Ontario
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 18, 2012

Hubby and I spent a couple of nights here to celebrate our 7th anniversary and 15 years together and it was incredible. It doesn't look like much from the outside but the inside is completely different.

We were lucky to take advantage of an online sale so we got a platinum room on the 7th floor of the tower with two queen beds. The room was quite large and the bathroom was beautiful. The resort boasts a pool, full gym, spa restaurant, cafe and even a Starbucks!

We took advantage of turning down housekeeping to receive a $5 dollar hotel voucher each night. The staff was friendly, the hotel was clean, with fresh flowers everywhere.

We also had dinner in a completely empty LIV restaurant which we'd rate as one of our top 5 best meals ever!! Our waitress Lisa was incredible, and they even brought over a complimentary truffle plate saying Happy Anniversary in chocolate.

We also indulged in a couple reconnect massage which also had a double bath in the room.

The location couldn't be beat - down the street from wineries, not far from quaint downtown Niagara on the Lake, and the same to Niagara Falls where we took a stroll down memory lane as the place we first travelled together 14 years before.

One of our best anniversaries yet!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GTAer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cobourg, Canada
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 17, 2012

Easy to get to and well located for anyone wanting Niagara Falls(ten minutes away), Niagara on the Lake (20 minutes), Twenty Bench Wineries (15 minutes). Lovely service. Props to George the Bellhop/concierge/consultant/all round good guy.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MCHBurgess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at White Oaks Conference Resort & Spa, responded to this review, October 23, 2012
Thank you for your comments and taking the time to write in. We will be sure to let our team member know how helpful he was during your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2012

We have been going to White Oaks for the past 9 years, we look forward to this trip every year. This past visit was just as wonderful as always except for one very big change......Liv Restaurant was closed for Sunday dinner and we were change over to Play Restaurant. Although the staff was extreamly wonderful, the Liv experience was missing. After a relaxing spa we always look forward to a gourmet dinner experience.....we did not get that this year. It makes absolutly no sense to close this amazing restaurant on Sundays which is still part of the weekend in my books. We will be considering a new location for next year if Liv Restaurant is not part of the experience. Please re-consider your decision of closing Liv Restaurant on Sundays in October which is still busy travel time!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec-DirectorWO, Manager at White Oaks Conference Resort & Spa, responded to this review, October 23, 2012
Thank you for your feedback and your loyalty. 9 years! Amazing. I am so sorry to hear about your disappointment about the Liv Restaurant closure. Unfortunately from October to the end of April Sunday and Monday nights simply do not have the demand for LIV which is why the decision was made to close the one restaurant on those 2 nights only leaving our other exceptional dining room Play available to guests. We will be sure to have someone from our Food and Beverage department follow up with your concern so that we can ensure your needs are met on your next visit as we definitely wish to continue to have you stay with us and enjoy our gourmet dining menu. Thank you once again for writing in.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Oaks Conference Resort & Spa

Property: White Oaks Conference Resort & Spa
Address: 253 Taylor Rd, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Niagara-on-the-Lake
#4 Family Hotel in Niagara-on-the-Lake
#4 Romantic Hotel in Niagara-on-the-Lake
#5 Spa Hotel in Niagara-on-the-Lake
#6 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — White Oaks Conference Resort & Spa 4*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to White Oaks Conference Resort and Spa, a destination unto itself that puts you at the centre of Niagara area attractions in the finest accommodations in Niagara-on-the-Lake. Niagara Wine Country, Casino Niagara, Niagara Falls and more are all within easy reach. But you won't have to leave our 13-acre resort to enjoy a first-class experience. Modern and stylish, White Oaks delivers luxury hotel service and truly outstanding amenities. From a deluxe Spa and our acclaimed 4-Diamond LIV restaurant (featuring award-winning Niagara Wines) to state-of-the-art fitness centre, The Club at White Oaks, we're dedicated to every aspect of your comfort and success. Turn your next event into an unforgettable experience. Greet, meet and motivate your colleagues, clients and guests in the luxurious, unique surroundings of Ontario's finest meeting venue. Choose White Oaks Conference Resort and Spa and discover why we are the only resort in Canada accredited by the International Association of Conference Centres (IACC). Be inspired by the extraordinary. Come to White Oaks and enjoy the best of Niagara on the Lake hotels. ... more   less 
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Also Known As:
White Oaks Hotel Niagara-On-The-Lake
White Oaks Conference Resort And Spa
White Oaks Conference Hotel
White Oaks Resort
White Oaks Spa
Niagara On The Lake White Oaks
White Oak Resort Anbd Spa

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