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“So close yet you fee so far”

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White Oaks Conference Resort & Spa
Certificate of Excellence
Vaughan, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“So close yet you fee so far”
Reviewed September 5, 2012

The White Oaks Resort is truly a getaway in which you feel as if you are soo far from home when in reality for my family we were 1 and a half hours away. I felt like I was in an upscale posh resort and spa with the best of customer service and family atmosphere. You are immediately greeted once you enter and treated as the only person there. All staff were welcoming, warm, and exceeded all my expectations and were there to help my family which consisted of 3 small children. The rooms were clean and modern and the addition to colourful gerbras throughout makes it feel so intimate and welcoming. Room service was quick and delicious as was Liv Restaurant, the choclate fondue for two is to die for.
The best part of our weekend getaway was the customer service we received from the moment we booked. I dealt with Sarah Clark and her attention to detail to accomodate me as a mother and for my children was second to none. She ensured we had 2 double beds with a cot waiting for us and not to forget the bag of candy waiting for the children as well as a bottle of wine for my husband and I to share and enjoy. I have travelled extensively yet the customer service, the family atmosphere and the genuine care from all staff solitifides that we will continue to visit White Oaks as a family and definitely as a couple.

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank mamatrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,473 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (271)
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English first
Oxford, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 5, 2012

Very big, clean room. Great location - 12 mins from the Falls by car. 10-15 mins to Niagara on the lake. Nice warm pool, very friendly and helpful staff. Breakfast was lovely (especially the pancakes with chocolate pecans and bananas!). Don't hesitate when booking - you won't be disappointed.

Room Tip: The garden rooms have a nice view.
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  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank craigr186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed September 4, 2012

We stayed at the white oaks over the long weekend, just one night.
We had a wonderful stay! We booked through expedia, and they stated that the resort may charge us a resort fee, and they did not.
Which was a bonus!
Parking was free, I am sure if we had used valet it would not have been.
The rooms were very clean, and updated. They were VERY cold though! Luckily you had control of your own thermostat! The beds were VERY comfortable, we loved the pillows!
All the staff that helped us were wonderful, and very efficient! Unfortunately I did not have time to use all the facilities, but my bf used the gym and he said it was AMAZING! Three floors, everything you could imagine was there to use, great for any gym buff!

The only real complaint that we had was that we really were looking forward to eating at LIV, it was rated quite well on trip advisor, but we had no CLUE that they did set seating or that you NEEDED to have a reservation to get in. No if ands or buts. So I cannot review how good they were because we never got in! :(

We had a great stay, they accomodated all our needs and were very friendly!

Thanks for a great stay!

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank aeris_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 2, 2012

My husband and I stayed here for 2 nights recently for a wedding. We had a standard room with double beds. The room was a good size and the bathroom was very nice and large with it's own tv. The staff were all very pleasant and extremely helpful. We ate in the less formal restaurant and the food and service were excellent. The grounds are pretty and nicely landscaped. It is about a 12 minute drive from the town, but this wasn't a problem for us. The hotel was quiet and we had a wonderful sleep on the super comfy beds. The pool looked nice, but we didn't use it.
We were very pleased with our stay and would stay here again.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
2 Thank J.L.B.2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 29, 2012

I call it the "White Oaks Hotel". I think "resort....and spa" is a stretch. The rooms were average. Yes, it had a king/queen size bed, flat screen, bar fridge and nice decor but the bedroom had a regular household tub w shower, no balcony and the aquatics facilty (ie. pool and hot tub) were average. They apparently charge you for "opening" the fridge for personal use. They have a great athletics facilty but they charge you for using the squash courts (plus equipment). Wine country is farther away then you think. Most of the "niagaraonthelake" wine country tourist attractions are located between queenston heights and niagara stone rd on queen st to niagara parkway. Tthere was no breakfast buffet or complimentary breakfast - min requirement. Meals were over priced. breakfast is normally a make or break. Entering and exiting the main parking is challenge. Staff were very friendly.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Dan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 29, 2012

I have been the convenor for two 400+ person conferences at White Oaks resort. I cannot say enough about the accommodations or the staff - they are the best of the best. In my opinion, you could not have a better experience. They are attentive to the most minute detail and handle all requests, including last minute changes, with a true dedication to professionalism.

All staff, from the Conference Sales Manager, Conference Planner, Group Reservations Co-orinator to the Bellhops, work diligently to make your conference run as seamlessly as possible.

The food is excellent, presentation is impressive and generous portions are always available.

I would not hesitate to plan an event, large or small, at White Oaks. I believe you could never been disappointed.

Room Tip: Garden View rooms are lovely
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  • Stayed August 2012, traveled on business
    • Value
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Helpful?
1 Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
5 reviews
5 hotel reviews
Reviewed August 29, 2012

This hotel was clearly a gem in its prime - however, today, it's still a very nice hotel. There are two restaurants, a pool and a separate gym, which we did not use. The customer service was amazing - almost to the point where it's a bit excessive - is it really necessary to have someone greet you at the door each time you enter and exit the building?

Our room was really nice and spacious - WAY bigger than my studio in Manhattan, that's for sure! The bed was really comfortable as well. We had a handicap accessible room for whatever reason, so the bathroom was enormous.

The only slight downside of the hotel was its location. We wanted to see the falls and Niagara-on-the-Lake - this hotel was a good 15 minute drive from both. It would have been nice to be closer to one or the other, however, the quality of the hotel made up for it.

I'd definitely come back here if we were in the area again.

  • Stayed May 2012, traveled as a couple
    • Value
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Helpful?
Thank kailaroxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about White Oaks Conference Resort & Spa

Property: White Oaks Conference Resort & Spa
Address: 253 Taylor Rd, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Niagara-on-the-Lake
#4 Family Hotel in Niagara-on-the-Lake
#4 Romantic Hotel in Niagara-on-the-Lake
#5 Spa Hotel in Niagara-on-the-Lake
#6 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — White Oaks Conference Resort & Spa 4*
Number of rooms: 220
Official Description (provided by the hotel):
Welcome to White Oaks Conference Resort and Spa, a destination unto itself that puts you at the centre of Niagara area attractions in the finest accommodations in Niagara-on-the-Lake. Niagara Wine Country, Casino Niagara, Niagara Falls and more are all within easy reach. But you won't have to leave our 13-acre resort to enjoy a first-class experience. Modern and stylish, White Oaks delivers luxury hotel service and truly outstanding amenities. From a deluxe Spa and our acclaimed 4-Diamond LIV restaurant (featuring award-winning Niagara Wines) to state-of-the-art fitness centre, The Club at White Oaks, we're dedicated to every aspect of your comfort and success. Turn your next event into an unforgettable experience. Greet, meet and motivate your colleagues, clients and guests in the luxurious, unique surroundings of Ontario's finest meeting venue. Choose White Oaks Conference Resort and Spa and discover why we are the only resort in Canada accredited by the International Association of Conference Centres (IACC). Be inspired by the extraordinary. Come to White Oaks and enjoy the best of Niagara on the Lake hotels. ... more   less 
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Also Known As:
White Oaks Hotel Niagara-On-The-Lake
White Oaks Conference Resort And Spa
White Oaks Conference Hotel
White Oaks Resort
White Oaks Spa
Niagara On The Lake White Oaks
White Oak Resort Anbd Spa

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