After a recommendation from a friend my 91 year old Father and I enjoyed a meal at Ristorante Giardino on August 1st. As season's pass holders at the Shaw Festival we regularly enjoy eating in local restaurants often with friends or family. We will not be returning to Giardino's however because of inadequate access for my Dad who uses a walker. We were unable to open the door at the end of the ramp when we arrived and in spite of mentioning it on arrival the situation did not improve when we left. Another open door blocked the exit to the ramp and there was a large plant in the way. Apparently a disabled person is expected to go through a door, turn around in a small space to close the first one, move a large plant and then hope that the door will open. This would be awkward for an able bodied person let alone someone with mobility issues. Another tight U turn would be required to reach the ramp. My Dad's attempt to negotiate the stairs ended in a fall. Fortunately I was able to catch him so there were no broken bones and the only injuries were a bleeding arm and his pride. Another restaurant patron came to our aid before hotel or restaurant staff. When the concierge finally appeared he was less than apologetic. It really doesn't matter if food is good when attitude is not.
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- Also Known As:
- The Gate House Hotel Niagara-On-The-Lake
- The Gate Hotel