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“Great Hotel, Great Service, Great Accomodation”
Review of Queen's Landing

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Queen's Landing
Certificate of Excellence
Thornhill, Ontario
Level Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Great Hotel, Great Service, Great Accomodation”
Reviewed August 12, 2014

This is the second time we have stayed at this property. It is well worth the price. We stayed in a King Traditional Room at $359 for the first night and on a special offer, $199 for the second night. The offer also included the trolley wine tour, a savings of $119. The bedroom was quite large and the bed extremely comfortable. The room amenities are good with a small fridge.
The service was very good from welcoming you and opening the front door, very courteous and prompt at the front desk, very helpful and efficient in the bar and patio and great service in the main dining room, Tiara. The location is perfect, 1 block from the Festival Theatre and another block to the main part of the town. It was a great weekend with the Peach Festival happening. We ate at the Tiara restaurant and at the Peller Estates; we took the wine tour to Trius and Pondview. The town was very busy with the street closed off for the Peach Festival. Parking at the hotel was very good and every where else was difficult.

We'll do it again.

  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank cmikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMQueenslanding, General Manager at Queen's Landing, responded to this review, August 15, 2014
Dear valued guest - thank you for taking the time to share your recent experience at Queen's Landing here on TripAdvisor. The peach festival is an annual event here in town which brings many visitors each August. We are so pleased you were able to stay with us and be a part of it! We take a lot of pride in the services we offer and appreciate when guests report how wonderful our hospitality team of professionals is.

Please do come and stay with us again!

Enjoy the rest of the summer!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (319)
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English first
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 11, 2014 via mobile

This was our first trip to Niagara-on-the-Lakes, Canada to attend a few of the performances at The Shaw Festival where one of our oldest friends is the music director. Queens Landing was one of the Vinatge Hotel chain that was recommended to us for our 3 night stay. Bottom-line, we were not disappointed. Our room was a nice size with a very comfortable bed and a modern/clean bathroom. The hotel restaurant, The Tiara Room, was first class and the food was excellent for dinner on our first night and on two of the 3 mornings for breakfast. As far as location, Queens Landing is in a perfect spot. It is just a short walk to the beautiful NOTL downtown area as well as the 4 theaters that make up the Shaw Festival's performance venues. I do have 3 small dings that kept this review from a 5 star rating. First, the wi-fi in our room was very inconsistent and many times would just drop out in the middle of a search or page change. Second, while our bathroom was wonderful the lighting above the sink area was far too dim and not especially good for shaving or in my wife's case doing her makeup. Lastly, the fitness center was amazing but the pool area was not especially inviting and seemed a little bit wanting for some TLC. Despite those small challenges the staff was always friendly and eager to help. Overall it's a nice property and you won't go wrong with Queens Landing as a choice to visit Niagara-on-the-Lake.

Stayed August 2014, traveled as a couple
Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 8, 2014

Much less than expected. Staff was lovely but we had problems with the lock on our door (maintenance had to replace the battery after we complained). The door to our room did not close completely and was not flush with the door jamb. We were told this was the same as all rooms which we noticed was completely untrue. Light bulbs were missing in the room.
Maps of the area were unavailable and we were told to walk to a sister hotel to get a map. We were not told until our third day( after we noticed a coffee setup at the sister hotel lobby for free morning coffee in the lobby) after we inquired, that coffee was available gratis 2 flights below the lobby.
The hotel needs refurbishing. All in all our room and beds were very comfortable and although there is something missing, the staff did their best to try to accommodate us. The manager was grateful to hear about our mishaps and was eager both to correct them and to be as helpful as possible.
Checkfor specials and deals before you go and be aware that although nice, this is not 4 diamond by American standards

  • Stayed July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank DeanneRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 7, 2014

A most pleasant hotel for a 2-day/night stay in the Niagara area--gracious service, very nice accommodations in picturesque surroundings. Excellent food in the attractive Tiara restaurant. And a free courtesy van to the main shopping streets 3-4 blocks away. We were especially impressed by and are grateful to the wonderful executive housekeeper Alena who so kindly went above and beyond the call of duty to take our passports, which we had mistakenly left behind, to a distant FedEx office so that we would receive them in time to fly home the next day. We were very fortunate to have stayed in a hotel with such service when we needed it most.

  • Stayed August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank msmdupree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMQueenslanding, General Manager at Queen's Landing, responded to this review, August 15, 2014
Dear valued guest - thank you for sharing your positive experience here at Queen's Landing. We appreciate your compliments on both the hotel and service you received while on site. How wonderful that our Executive Housekeeper Alena was able to help with your passports that were left behind. We often hear stories of our team going above and beyond for our guests and this is a great testament to the exceptional staff that we have here at the hotel.

We do hope that you will come and stay with us again. In the meantime, I will personally recognize Alena for her wonderful service.

All our best,

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 6, 2014

Beautiful property with excellent staff. Rooms are spacious and very nice.
Breakfast at Tiara was great, our server was friendly and very attentive, omelette station - must take advantage of as omelettes are delicious!

No outdoor pool here, but can use at Pillar & Post (10 minute drive).

Festival Theatre is a 3 minute walk from Queen's Landing, we were lucky to be here during the Shaw Festival and see a play.

We enjoyed our walks to the lake and to the main street - we've never seen such abundance of flowers!

Dining places Dos and Dont's:

We had a great experience/excellent service and food at Zee's Grill (lunch); The Irish Harp Pub (late dinner); and Tiara's (breakfast)

Do NOT go to Fuorno - Greek restaurant that's abandoned and has awful food - their menu (posted outside) misleads you into thinking it's a high-end restaurant. Prices are outrageous especially for stale and lower-than-food-court-quality food. Stay away - there are many other great restaurants worth your buck!


Beautiful small boutiques and little shops along the main street.

Really enjoyed Niagara-on-the-Lake and especially our stay at Queen's Landing - THANK YOU!

  • Stayed August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeTravella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2014

We visited for a birthday/girl's weekend. The service was exemplary and the location and facilities were perfect.
We made full use of the reciprocal privileges and shuttle service. Being able to charge meals and services to our room no matter what location we were at definitely enhanced our weekend. We were delighted by the birthday chocolates and card we found in our room. We would definitely go back and highly recommend this hotel!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jtoyonaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMQueenslanding, General Manager at Queen's Landing, responded to this review, August 8, 2014
Dear valued guest - how wonderful that we are your first post here on TripAdvisor! We are always so pleased when guests are inspired to share their experience on this site. Your girl's weekend sounds lovely and we are so pleased that you were able to enjoy our sister properties here in town. Our complimentary shuttle service to both Prince of Wales and Pillar and Post is a great way to enjoy all that the unique hotels have to offer.

We look forward to welcoming you back again!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed August 6, 2014 via mobile

We have been to NOTL many times, but had never stayed or seen the Queens Landing. It is in a great location for browsing Queen St., but also to walk along the waterfront.
The rooms were fine, clean and serviceable. The staff were some of the nicest and most accommodating we have ever encountered.
The only issues were with noise. There were several weddings over the two nights and we could hear the music, etc. in our room. The air conditioner was also very noisy.
Breakfast in the dining room was a real disappointment, so skip the breakfast package and grab a coffee or bite to eat on the Main Street.
Also note there is free coffee in the basement near the pool/fitness area in the morning.

Stayed August 2014, traveled with family
Helpful?
1 Thank vacationhoundToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMQueenslanding, General Manager at Queen's Landing, responded to this review, August 8, 2014
Dear valued guest - thank you for your post on TripAdvisor following your recent stay here at Queen's Landing. We are so pleased that you included us on your visit to Niagara on the Lake. We truly appreciate your compliments on our wonderful hospitality professionals!

We apologize that you were disturbed by the music of our in-house wedding. This time of the year is very busy with summer weddings here at the hotel and we do have time limits and volume restrictions on music.

We thank you for taking the time to share your experience!

All our best,

Lily Kszan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queen's Landing

Property: Queen's Landing
Address: 155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Niagara-on-the-Lake
#2 Family Hotel in Niagara-on-the-Lake
#3 Spa Hotel in Niagara-on-the-Lake
#3 Romantic Hotel in Niagara-on-the-Lake
#4 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Queen's Landing 4*
Number of rooms: 140
Official Description (provided by the hotel):
Stately Georgian-style mansion overlooking the scenic Niagara River and Lake Ontario. #1 hotel in Ontario on Conde Nast Gold List 2010 and CAA/AAA Four Diamond Award for dining and accommodations. Conveniently located just a short walk from the town's main street and Shaw Festival. 140 elegant guestrooms. ... more   less 
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Also Known As:
Queen`s Landing Hotel Niagara-On-The-Lake
Queens Landing Niagara Lake
Queens Landing Hotel
Hotel Queens Landing

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