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“Prince of Wales never disappoints...”
5 of 5 bubbles Review of Prince of Wales

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Prince of Wales
Certificate of Excellence
Jackson's Point, Canada
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Prince of Wales never disappoints...”
Reviewed June 21, 2014

Another memorable stay at the Prince of Wales.....attentive staff....small touches that make customers feel all the more special (oranges in the room, a rose on the bed for evening turn-down)......we will be back, no doubt about it.....solid, dependable and charming....

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AJTraveller2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,596 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (425)
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English first
Brantford, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 18, 2014

We were married at the Prince of Wales on June 8th, 2014. I have to say that my small, fairytale, intimate wedding was exactly as I dreamed it would be! As it was a second marriage, were looking for something intimate and memorable, The Prince of Wales was the perfect venue! As we live out of town, almost the entire wedding was planned via email with Kaitlin Lepp. I told her my vision from the beginning, and she delivered on every aspect! She took care of planning the guest rooms, dinner, wine tour for our guests and even made sure the kitchen was able to provide refrigeration for the wedding cake that my mother had made. Jennifer Holmes with Clippings took care of the floral arrangement for me, and when I finally made up my mind, the arrangement was breathtaking. Our head server Ryan (sorry, I don't know his last name), was a pleasure to deal with and polite, courteous and knowledgeable with all of our guests at our meals. The entire event from first contact with the hotel, to our departure was all so easy. I think I may have to add Kaitlin to my Christmas List, because for me being so far away, and not knowing what to expect upon my arrival, everything was absolutely perfect. All of the guests have commented on how it was the most beautiful and memorable wedding they have ever attended. I really owe all my thanks and gratitude to the staff of the Prince of Wales, but especially Kaitlin! Thanks Kaitlin, we are hoping to visit your establishment every June 8th from now on :)

Room Tip: All of the five rooms that we booked on the third floor were breathtaking. I had read on previous tr...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2014

We were married at the Prince of Wales Hotel on April 5th, 2014. What can we say? THANK YOU and your staff so much for a fantastic Wedding Day! Warren and I could not have asked for a better day. We think every bride needs a Kaitlin Lepp - you are an absolute pleasure to work with! We are so happy that you were so accommodating and could change plans at the last minute to keep everything under control. We know our families are very demanding! The guests had nothing but good things to say - the venue, the food, the service, the rooms were all wonderful! It was PERFECT!

Pictures posted on this review are by Jake Fry Photography ~ He's the best!

Room Tip: Every room is unique and wonderful!
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  • Stayed April 2014, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Cassy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly E, General Manager at Prince of Wales, responded to this review, June 18, 2014
Dear CassyD,

Thank you for the beautiful pictures and review on TripAdvisor! You are right...every bride & groom needs a Kaitlin to help plan their wedding day! I am very pleased that everything was PERFECT for your special day and that we could be a part of it.

We hope you will return to celebrate your 1st anniversary with us!

Kind Regards,
Kelly Exelby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 17, 2014

There are many hotels to choose from in Niagara on the Lake, this hotel is one of the best.
The room was really well appointed. The bed was very comfortable, the room was clean and all details taken care of. The service was amazing in the Lounge. Wish that I had stayed another night!
It's old world style, so if you are looking for modern, this isn't it. The location is perfect.
I highly recommend this hotel.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tyler A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 16, 2014

We recently held our Employee Summer Party at the Prince of Wales in Niagara on the Lake and it couldn't have been more perfect! We worked with Kaitlin Lepp at the Prince of Wales to organize our event, and the thought and details that she put into helping us plan the event to ensure everything went off without a hitch was greatly appreciated! She was very patient and thorough as we had a million questions for her through the planning process, and she was extremely helpful and knowledgable! The rooms were absolutely lovely,the service was exceptional, the food was to die for, and overall everyone had an absolutely amazing experience!

  • Stayed June 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank melissa1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly E, General Manager at Prince of Wales, responded to this review, June 18, 2014
Dear Melisa1980,

Thank you for taking the time to share your feedback on TripAdvisor. It sounds like your summer employee party was everything you had hoped for! Kaitlin always does a wonderful job helping our guests plan the perfect event. I am glad to hear everyone enjoyed themselves.

We hope you will consider the Prince of Wales for another event in the future!

Kind Regards,
Kelly Exelby
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 15, 2014

The atmosphere of the Prince of Wales Vintage Inn takes you back to a timeless, romantic, and elegant era. It truly is a piece of art and history. From the historical paintings and decor, to the high quality fine dining, it will take your breath away and exceed your expectations. It is by definition, comfort and luxury at it's finest. As the bride and groom, we felt like royalty each and every step of the way. Especially on our special day, there was no detail overlooked. The coordinators and attendants went above and beyond to make our day absolutely perfect, as we had only dreamed it would be. We chose not only to hold our reception, but also our ceremony and cocktail hour in two other rooms of the Inn because of their sheer beauty and ambiance! It was merely a bonus that the staff were exceptional and professional! Our wedding guests still haven't stopped complimenting us on how phenomenal the entire meal was, and how jaw-droppingly stunning the entire venue is. Our most fond memories have been held at this venue, and we are forever grateful to everyone involved. We look forward to many romantic evenings at the Escabeche restaurant, and perhaps even a vow renewal at our favourite venue in the Niagara Region! Five stars! Priceless!!

Room Tip: Every single room is spectacular! A real must for travellers of all price ranges! The Royal Suite, o...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobbysBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly E, General Manager at Prince of Wales, responded to this review, June 18, 2014
Dear Bobbysbride,

What a pleasure to read your review on Trip Advisor and see of all of your beautiful pictures! I am so pleased to hear that the staff treated you like royalty, as you should be on your special day. Thank you for choosing the Prince of Wales to celebrate your marriage and I am delighted to hear we made all of your dreams come true.

We look forward to helping you celebrate again in the near future!

Kind Regards
Kelly Exelby
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
174 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed June 12, 2014

The hotel offers different dining rooms and lounges to have excellent dining. The menu shows a variety of surprising items that were really delicious. The size of the dishes is good. Taste is even better. Just join for dinner, even if you're not staying in the hotel.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ruud_Vandeursen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Prince of Wales

Property: Prince of Wales
Address: 6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#3 Family Hotel in Niagara-on-the-Lake
#3 Luxury Hotel in Niagara-on-the-Lake
#7 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Prince of Wales 4*
Number of rooms: 110
Official Description (provided by the hotel):
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake. ... more   less 
Reservation Options:
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Also Known As:
Prince Of Wales Hotel Niagara-On-The-Lake
Prince Wales Hotel Niagara Lake
Prince Wales Niagara Lake

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