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“Everything was first class except for the room (which is just under first class)”
Review of Prince of Wales

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Prince of Wales
Certificate of Excellence
Reviewed February 20, 2013

There was absolutely nothing wrong with this hotel. It was just expensive for the room we got, and we used it only as a hotel room to sleep in and the hotel's flagship restaurant to eat in, not to use the other services such as spa treatments that the hotel offers (at various prices).

I put in 3 stars on the value but it's closer to 2.4 than 3. This may be unfair because I didn't really check what the prices are for other hotels in the town which is about as tourist-driven as you can get outside of Niagara Falls, so it may be average or a better value for the town but certainly it is on the expensive side (especially when you eat in the hotel's flagship restaurant as well as we did - I liked the restaurant dining experience more than the hotel room).

We had an interior view room with two beds. The beds had featherbeds on them, but the mattress was still not that comfortable. The room and especially the bathroom was darkish even with the lights and lamps on. The sheets and towels and provided toiletries were great. The pillows that one actually slept on could be improved We even had complimentary fruit on charming china waiting in the room when we entered. There was a pod-machine for making coffee in the room. If you wanted tea pods, you have to go to the front desk.

We did enjoy how quiet the room was as I don't think we heard any noise from any other room in our hallway (the hotel is broken into, for lack of a better description, "chunks" of rooms, which might have helped because I think all of the accommodation areas were carpetted (hallways, inside the room) except for the bathroom. We also appreciated the ability to open the window to get in fresh cool air very quickly.

The breakfast was rated lower because it was a bit slow (it seemed that there was only one person who took orders/served and two or three others - assistant maitre'ds? - who cleared plates and set up new tables?) and the food had lovely presentation but not so much flavour. I was impressed by the replacement of flatware for each round for those who opted for the buffet (although again, it seemed it was only the one person who did this, and brought the beverages as well).

In summary, first class hotel (at first class prices) but not really anything amazing about it to remember by.

  • Stayed: February 2013, traveled as a couple
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Thank MapleLeafer007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,267 - 1,273 of 1,745 reviews

Reviewed February 20, 2013 via mobile

Front desk staff, Cooper & Katie are very pleasant and helpful. Stayed in a large quaint suite with a modern bathroom.
Had breakfast in Escabeche which was good but pricey at $51 for two people including tax & tip. Great location for checking out shops and close to Shaw theaters.

  • Stayed: February 2013
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Thank matisse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

Fifteen years ago my girlfriend and I spent our very first night together at this very romantic and beautiful hotel. We were greeted royally upon check-in and felt like stars throughout our whole stay. The food, service and ambiance at the dining room was first class. The warm and charming bar with staff made us feel at home where we cozily sat in front of the fire enjoying a selection of great wines from the region. The Prince of Wales became our favourite getaway and it became something very dear to us. Ten years later of making it our favourite spot, we were married there in the Tea Room, and have spent every anniversary there since. Fifteen years later, we still love it; the great food, spa, service, beautiful rooms, bedding, and amazing staff. None of the attention to service and detail has changed since our first night stay, even some of the staff that first night are still there. Whenever we feel like a break from the city, we go there to see our friends at the PWH. Bobby and Copper, Trevor, JP, Lila and Brad, Granddad at the bar, and all the staff are amazing. It's the best there is in Niagara region, why settle for anything less.

Room Tip: Room 214 is our favourite room so don't book it.
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  • Stayed: February 2013, traveled as a couple
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Thank forksontheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly E, General Manager at Prince of Wales, responded to this reviewResponded February 22, 2013

Dear vegetablesaregood,

We want to extend our sincerest gratitude to you for taking the time to share all of your experiences at the Prince of Wales Hotel. It is truly wonderful to hear how much the hotel means to you and all the special memories it holds, especially your wedding! We are also glad to hear how much you enjoy the staff, some of which have been with us for over 15 years!

We look forward to your next visit.

Kind Regards
Kelly Exelby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

I booked a special romance weekend the weekend prior to Valentine's weekend to get ahead of the crowd. The staff are wonderful. This includes reception, porter and restaurant staff.

The room was expected, not too large nor too small, but with all the furniture it did feel a little tight. To be expected for a traditional old hotel. The room had nice appointments, the chocolate and wine were there as was a nice tray of oranges. The bed and pillows were perfect. Washroom clean and all I all there is nothing to complain about except the price was high. Price was what I have paid in Lower Manhattan.

The village was nice and the Irish Tavern across the street from the hotel was a nice place for lunch.

We had dinner at the hotel Saturday night. Sadly the dinner was not very good. The wait staff recognized our pushing food around the table and did not charge for the dinner. A very nice and appreciated gesture.

Breakfast in the morning was good. My wife took the buffet and reported it was not up to par and the eggs Benedict over done. I had the regular a la carte and had no complaints. Wife's bacon from the buffet was severely undercooked. Waitress's response caught her and us by surprise. I think she mis spoke and apologized and came back with properly cooked bacon. Raw bacon is not appealing.

Would we return? It was a special occasion and I had grown up in the area so I had never stayed. My wife had stayed previously twice with work and conferences. Nice place to celebrate a special occasion and the architecture etc is quaint and pretty. Wife's spa was very nice. We might stay again, but likely not as the pricing is a bit too much for what you get. We do recognize it is a tourist hotel and as such charges a premium, however, the premium especially in summer is more than it is worth.

.

  • Stayed: February 2013, traveled as a couple
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1  Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly E, General Manager at Prince of Wales, responded to this reviewResponded February 22, 2013

Dear grey100,

Thank you so much for taking the time to detail your recent experience at the Prince of Wales Hotel. We were sorry to hear your visit did not quite live up to your expectations, however, we are happy to hear you enjoyed your room amenities and our team left a positive impression on you.

We hope you will consider us again in the future.

Kind Regards,
Kelly Exelby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

Our experience at this hotel was first class from the moment we pulled up to the valet. The lobby exudes luxury the moment you walk in, with richly framed paintings adorning the walls, and marble statues to add a touch of class. It isn't ostentatious, though, and the staff go out of their way to make you feel right at home. I'm a jeans and t-shirt kind-of-guy and was made to feel very comfortable.

Cooper at the front desk handled our arrival, managing the valet, tea reservations, dinner reservations, made sure our accommodations were amazing and even offered a complimentary tour/tasting in the hotel wine cellar. My wife is a 'hauntings' buff and Cooper offered up some tales of the hotels history too.

Fred, the hotel Sommelier was very a gracious host in the wine cellar and very knowledgeable of Niagara region wines. He made some great recommendations on local wines we took him up on on our ride home! We met Fred again during dinner and he remembered us from earlier in the evening, not only on sight, but names, where we were from etc. The whole staff at this hotel is detail oriented like this!

Afternoon tea was great, and we felt doted on by out waitress (I forget her name - sorry!). Dinner at the hotel restaurant was elegant, and to die for. I'd eat there daily if my wallet allowed! Pan seared scallops were A+. Service was superb. The staff anticipates your every need and want and addresses it -- before you have a change to ask. It is incredible.

On a side note: after our meal, we asked or waiter, Brad, if there were any shops in the area that would be open at that hour to purchase a bottle of soda. He said that everything in the area is closed, but to wait a moment, and returned with a bottle of soda -- gratis. That is the kind of service that we received from every staff member we encountered at the Prince of Wales.

On checkout, the valet had our car at the front door brushed off, warmed up, ready to go. We turned our room keys in at the front desk, thanked Cooper for a wonderful stay, and he gave us a pass for a free wine tasting at a local winery. Thanks Cooper, for a wonderful stay. We hope to be back soon!

Other points:

Our suite was spotless. Even the picture frames - which is almost odd, the more I think about it.

My wife thought the turn-down service with the rose on the pillow was a nice touch. Kudos to the cleaning staff and turn-down staff.

The check-in / check-out times allow for an un-hurried experience. Nothing sucks more than having a wonderful hotel experience only to be rushed out of it the next morning. Kind of spoils it.

The pool was mid-sized. It was suitable for the three to four couples that were using the facilities when we were there, but it would be too small if many more came in. It was beautiful, however. The facilities also included a hot tub and sauna. It is also a salt-water pool, so no chlorine worries. Hurray!

  • Stayed: February 2013, traveled as a couple
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Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

My wife and I were at the Prince of Wales February 14-16 for our mid winter get away.As usual the hotel was inviting and the facilities second to none.
Many thanks to general manager Kelly and her staff for taking care of us.
Special mention to Bobbi and Cooper at the front desk, Kelly food and beverage mgr., Kerri in the Churchill lounge and Siobhan in housekeeping. Also great to see sommelier Fred, and Brad and Carol in Escabeche.
These people make our experience memorable every time we return here.
Highly recommended to anyone looking for top notch service, ammenities and the perfect location to check in, park your car and see the town on foot.
We will continue to return.

  • Stayed: February 2013, traveled as a couple
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Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

The Prince of Wales was an amazing hotel, the staff was beyond amazing, the facilities were high class and very clean, the accommodations were wonderful, the food was great. My husband and I have nothing but great things to say about our experience. We did want to thank Katie, who was the front desk attendant who assisted us at arrival, she was welcoming, informative and very helpful. She personally showed us to our room. We also want to thank Amanda who was our housekeeper, she was great and Cooper who took care of us at check out.

I highly recommend The Prince of Whales and I look forward to returning in the summer.

  • Stayed: February 2013, traveled as a couple
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Thank Sylvia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly E, General Manager at Prince of Wales, responded to this reviewResponded February 19, 2013

Dear Sylvia M,

Thank you for the "amazing" feedback following your recent visit to the Prince of Wales! It means so much for our staff to be mentioned by name, it is what truly inspires them to provide impeccable service each day. We look forward to welcoming you back in the summer.

Kinds Regards,
Kelly Exelby
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prince of Wales

Address: 6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Niagara-on-the-Lake
#2 Business Hotel in Niagara-on-the-Lake
#3 Family Hotel in Niagara-on-the-Lake
#3 Luxury Hotel in Niagara-on-the-Lake
#7 Romantic Hotel in Niagara-on-the-Lake
Price Range: $211 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Prince of Wales 4*
Number of rooms: 110
Official Description (provided by the hotel):
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake. ... more   less 
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Also Known As:
Prince Of Wales Hotel Niagara-On-The-Lake
Prince Wales Hotel Niagara Lake
Prince Wales Niagara Lake

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