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“Good wine but not the best service ”

Wayne Gretzky Estates Winery & Distillery
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: Guests to Niagara's newest destination Winery & Distillery can enjoy wine and whisky tasting bars, retail stores, tours and seminars throughout the day, and a VIP tasting room. Nestled among the vineyards, the distillery is home to state of the art distilling equipment, while the winery features a beautiful barrel cellar and collection of Wayne Gretzky memorabilia.
Useful Information: Wheelchair access, Food available for purchase, Stairs / elevator, Bathroom facilities
Reviewed July 8, 2017 via mobile

We went to have a glass of wine and take a look around.
The staff seemed bothered that all we were there for was 1 glass of wine and I food and in the shop area we had a hard time finding someone to give us a hand explaining the different kind of wine we were wanting to purchase.

Thank T J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda R, Manager at Wayne Gretzky Estates Winery & Distillery, responded to this reviewResponded July 9, 2017

Hello TJ

Thank you for taking time out of your day to spend at our Estate Winery and Distillery. I was disappointed to hear that you did not have the level of service that we are accustomed to providing to all of our guests, and equally concerned that you were unable to receive the information you were looking for when selecting your wines. I will be reviewing your comments with our team to ensure this does not happen again.

Please contact me directly at your convenience as I would like to learn more about your experience. I would also like to invite you back and hope that you would give us another chance.

Kind Regards,
Linda Ridgway
905-468-5241

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (669)
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"whiskey tasting"
in 45 reviews
"ice rink"
in 18 reviews
"outdoor bar"
in 12 reviews
"hockey fan"
in 11 reviews
"vip lounge"
in 10 reviews
"members lounge"
in 6 reviews
"cream liquor"
in 5 reviews
"hockey memorabilia"
in 5 reviews
"wines and spirits"
in 4 reviews
"great whiskey"
in 4 reviews
"grand opening"
in 4 reviews
"great canadian"
in 5 reviews
"wine club"
in 12 reviews
"baco noir"
in 9 reviews
"pinot grigio"
in 8 reviews
"wine tour"
in 26 reviews
"tasting area"
in 8 reviews
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603 - 607 of 669 reviews

Reviewed July 7, 2017

Our family recently stopped here while on vacation. So glad we did! This is a brand new Winery and just beautiful. We sat in a very comfortable seating area while our hostess, Donna, waited on us. We enjoyed freshly made popcorn along with several great tastes of delicious wine. There is a fee for the tasting but you get a nice discount if you purchase any wine. We enjoyed a wine that we never had before....ice wine. It was fabulous and Donna gave us the history of the making of ice wines. We had to buy a bottle! Check out the very unique store also. Plus the place is loaded with hockey memorabilia if you are a fan you will love it. It was a fun stop.

1  Thank Barb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2017 via mobile

Participated in the whiskey tasting and tour. Knowledgeable staff - if you can, ask for Jake for a fun tour/experience. Whiskies are gluten-free.

Lots of parking available there and at Trius.

While it is open for tastings until 9 pm be aware that food service and ability to partake in innovative cocktails at the outdoor wine bar ends at 7 pm.

Thank Sheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda R, Manager at Wayne Gretzky Estates Winery & Distillery, responded to this reviewResponded July 9, 2017

Hello Sheryl J

Jake was very happy to hear you had an enjoyable time on his Great Canadian Whisky Tour. He really does have a way of bringing in some humor which adds to the uniqueness of his Tour.

Our Outdoor Whisky Bar Patio's Hours of operations are:
Monday - Thursday Noon until 6pm
Friday - Sunday Noon until 9pm

We have received very favorable reviews from our customers and as a result we may look for an opportunity to increase the Hours of Operation for the out door Whisky Bar.

Thank you for the positive feedback we appreciate all of your comments.

Linda Ridgway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2017 via mobile

Billy was awesome in the club lounge. Knowledgeable, and bfriendly. An amazing ambassador for your winery.

Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda R, Manager at Wayne Gretzky Estates Winery & Distillery, responded to this reviewResponded July 22, 2017

Hello Liz G

Thank you for the wonderful comments. Billy consistently delivers Excellent Customer Service to his guests and provides unique insight and knowledge. He truly is an amazing ambassador of our Wine Country Estates.

Thank you for visiting our Estate. Billy will be sure to welcome you back!

Linda Ridgway

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Reviewed July 3, 2017 via mobile

What a great tour!! We made our own Whiskey Cocktails under the supervision of Mark the Whiskey Cocktail King! The smoked cocktail was incredible and the creation of the ice ball was something to see! Mark was incredible. He was so knowledgeable and entertaining! Don't miss this place!!!

Thank MarcyTait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda R, Manager at Wayne Gretzky Estates Winery & Distillery, responded to this reviewResponded July 9, 2017

Hello Marcy Tait

Thank you for joining our "Whisky Bartender Cocktail:101" Experience. Mark is indeed a Master at his craft, and was thrilled to receive your kind words.
We appreciate that you chose to spend some of your day with us and we would love the opportunity to introduce you to some of our other Experiences in the future.

Linda Ridgway

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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