From the first time that I called this company and left several messages, there was no return of phone call, until I had left my 5th message. I should have known right away to call another company, there are many of them.
When I booked my bike tour I was quoted a higher price than what the website indicated and was informed that the prices were higher but the Web Site had not been updated.
When we arrived the place was a disaster, from rude people, to a disorganized mess.
Bikes everywhere that we barely could move around.
When it was our turn, I was told that the driver and van were going to be outside in a few minutes. I informed the rude office person that I had booked a bike tour not a van tour.
She went on to dispute my reservation, while looking for the paper work, amongst a desk full of papers. She also made a phone call and after the phone call we were told to go out and wait.
We sat outside this place on the grass for over an hour. At no time did anyone inform us of what was going on. I went in to the offices several times and was given an excuse along with a dirty look.
Finally, our tour guide arrived and asked all of us how we were doing. The guide had no idea that we had been waiting for all of that time or that a mistake had been made.
The tour guide had to get all of the bikes ready to go, fill tires, adjust seats etc.etc.
The people in the offices should have done all of this, knowing that we had been waiting for so long.
I heard the office person telling the tour guide “go fast”, so that you can make up for all of this lost time. As you can imagine this tour became the “Tour de France”, instead of a leisurely paced tour as posted on the website.
We were late in arriving at all wineries and the restaurant.
The people in these places didn’t seem to be too impressed, to say the least! At one of the wineries I overheard the guide being told that this was typical, and that next time this happens they will make them wait. At this point, I was ready to go back and demand a full refund.
After all is said and done, we could have rented bikes, gone on our own, with better results.
We would have saved a substantial amount of money.
When we arrived back we were told, that our wines would show up shortly. Thirty minutes
later our wines showed up, and one bottle was missing. This is not impressive.
The tour guide had mentioned that the wines would all be at the offices upon our return.
I guess we cycled faster than the person driving to pick up the wines.
At the end of the day, no one apologized for any inconveniences and frustrations or offered any sort of compensation.
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