My wife and I stayed in a 2nd floor deluxe suite for four nights last week. When we arrived a
coldly efficient front desk woman rattled off the ins and outs of the hotel for us. Our room was huge, and very clean, with very modern décor, but seemed designed more for form than function.
For instance, the electrical sockets in the room were placed inconveniently behind furniture, the telephone was placed on a small table next to the bed instead of on the desk across the room. And the housekeeping was always a surprise, even though we left a tip for the maid each day. The first night I had to take 2 bath towels from the maids cart in the hall and ask the front desk for more than the four hangers (for two people) that were in the closet. The second morning, I had to ask for two wash cloths. The third day, again no washcloths, and this time no bath matt, but two robes were laid out on the bed when we came in for the evering. When I finally brought these things to the attention of the front desk, the woman admitted that I should have had robes provided all previous days. And as for all the missing items, she simply stated that "sometimes we run out". I can accept that lame excuse at a Motel 6, but not at a Spa that charges high
prices and prides itself as being "exclusive'. But the spaciousness and cleanliness of the room, the daily morning free in room breakfasts, and quietness of the hotel made up for the unfriendly front desk and incompetent housekeeping.
- Official Description (provided by the hotel):
- As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more less
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- Also Known As:
- Sterling Inn And Spa
- Sterling Hotel Niagara Falls
- Sterling Niagara Falls
- Sterling Inn Niagara Falls