We booked a three night stay at the Sterling and added the Essence of Niagara wine tour package. Upon arrival we were happy with the room. There were a few little things that could have been attended to in the room (painting touch ups, bubbles in the flooring) but nothing that detracted from the room. We had the jacuzzi tub which was amazing and the shower was also great even though it wasn't a steam shower. The bed was comfortable, I was glad we brought our own pillows because the hotel ones kinda sucked but they always do. The hotel was reasonably close to the falls. A ten minute walk got us through the touristy stuff and down to the main walk along the falls. Walking to the casino would have been a bit of a hike but definitely do-able.
The thing that was great about Sterling was their accommodation of a family emergency. After arriving the first night we found out that a family member had been hospitalized. We made the hotel aware and they told us to let them know when we had more details and they would accommodate us as much as possible. We had a wine tour and dinner at the hotel booked for the second day. We ended up levying the second morning and the hotel staff didn't bat an eye. They left a note for the general manager and the wine tour company of our departure. They spoke to the wine tour company on our behalf and were able to get us a gift certificate to use at a later date. The hotel credited us with everything but the one night which was appreciated because we booked a package that was supposed to be minimum two nights.
We were grateful for the hotel for being so understanding. We will definitely be staying here when we return to Niagara.
- Official Description (provided by the hotel):
- As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more less
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- Also Known As:
- Sterling Inn And Spa
- Sterling Hotel Niagara Falls
- Sterling Niagara Falls
- Sterling Inn Niagara Falls