My husband and I stayed at the Sterling Inn in mid-September 2011. We had high expectations for the hotel based on prior reviews and an article in the New York Times. The hotel had many quirky features, but our experience was more puzzling than fun.
First, although our room was spacious and quiet, it had an odd layout. A sort of hallway led from the front door to the bathroom and then to the area where the bed, chairs, and desk were. But there was a big step from the hallway up to the bedroom area. Why did they do this? It can be deadly if you get out of bed in the middle of the night and forget to step down to get to the bathroom. Also, the bed itself was on a platform that we kept banging into as we walked around the bedroom. .Why did they do THIS?
Second, the room had a big TV set but no information about channels available. We had checked in on a Sunday and my husband wanted to watch the football games, but didn't know where to find them. We asked the front desk clerk and he said "We're not big on football here in Canada - we are more interested in hockey" and added that another guest had asked him the same question and he told them the best option was to go to a sports bar. Well, a little channel surfing revealed that the football games were indeed shown on the TV set in our room. Why couldn't we get this information?
Third, the hotel has a very nice restaurant where we had an enjoyable dinner, but the restaurant is not open for breakfast. The hotel provides a room-service cold breakfast that is included in the price of the room, but it's odd that the restaurant is not available for breakfast. And given the sleazy area of Niagara Falls where the hotel is located, going out for breakfast is not an attractive option.
Finally, although the hotel prides itself on service, when we checked in there was only one towel in our room. It took three requests for more towels to actually receive them. The second day we had only one washcloth, and the third day there was only one napkin on the breakfast tray. Can the staff not count?
The only really positive aspects about this hotel were the quiet location, the low price and our dinner in the restaurant.
- Official Description (provided by the hotel):
- As Niagara Falls' only Boutique Hotel the Sterling Inn & Spa is a fusion between a luxury hotel and a Fine Inn. From the tranquility of our full service spa, to our fine dining restaurant AG offering regional cuisine in a cool urban setting, the Sterling Inn & Spa is truly an experience in its self. With amenities and rooms that cater to couples, it is the perfect place for a honeymoon or romantic getaway. ... more less
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- Also Known As:
- Sterling Inn And Spa
- Sterling Hotel Niagara Falls
- Sterling Niagara Falls
- Sterling Inn Niagara Falls